15 Replies Latest reply: Apr 13, 2009 5:13 PM by M5DeViL RSS

    Acrobat 9.1.0 crashes

    Community Member
      Saturday, March 28, 2009 9:16:37 AM PDT
      I got the 'updates available' message this morning. I updated AcroRead 9.0 and Acrobat 9.0 standard. After the reboot to finish the
      Acrobat 9.1.0 update I got the following error message:
      AcroDist.exe - The application or DLL c:\Program Files\adobe\Acrobat 9.0\Acrobat\AGM.dll is not a valid windows image. Please check
      this against your installation diskette.

      Having not installation diskette (for 9.1.1 - I have my 9.0 cd) to check against... I went to add/remove programs, selected Acrobat, Change, Repair. After about 20
      + minutes it finished... I rebooted my workstation. I did not get the previous error and started Acrobat 9.1.0 - when I tried to ope
      n a .pdf I created with Acrobat 9.0 I got the following message:

      Adobe Acrobat 9.1 has encountered a problem and needs to close. We are sorry for the inconvenience.

      The file previews in the 'File/Open' dialogue, but 9.1 crashes on any .pdf!
      If I create a new file the editor loads, but as soon as I try to save 9.1 crashes! I have searched Acrobat Forums and the Web and ha
      ve found MANY other people with the same issue! What is going on? and when can I expect a fix to be able to use my $300 program again?
      Operating System: Windows XP
      Has it ever worked?: 9.1.0 - NO... 9.0 - Yes
      Same results with different file?: Yes
      Same results with different computer?: Yes
      Recent System Hardware or Software change?: Yes

      Adobe tech is closed (nice - wish I could take weekends off)... So has anyone found a fix, other than just going back to V9.0 - if that is even possible. From what I have read the un-install doesn't work and doing a system restore does not give me any good vibes...
        • 1. Re: Acrobat 9.1.0 crashes
          kenifriedman Community Member
          Adobe strongly recommends that you DO NOT have both Acrobat and Reader on the same system. When you remove one of them, you should repair the other (Start --> Control Panel --> Add/Remove programs.

          Ken F.
          • 2. Re: Acrobat 9.1.0 crashes
            Community Member
            ok... I'll give it a try... but I have to ask - Why do they download both updates without giving the user a warning??? And it worked just fine before the update...
            • 3. Re: Acrobat 9.1.0 crashes
              Community Member
              Un-installing Reader did not change anything... 9.1 still crashes.
              Any other ideas?
              • 4. Re: Acrobat 9.1.0 crashes
                MichaelKazlow CommunityMVP
                No. At this point you probably need to remove both and install only one.
                One of the reasons Adobe only recommends one is that they use files in
                common. If you remove or change one you can break the other.

                Remove both if possible. Run the Microsoft Installer Cleanup tool then
                install one and only one of them.

                Mike
                • 5. Re: Acrobat 9.1.0 crashes
                  Community Member
                  Well, after wasting a whole day on this at least it appears I've got Acrobat 9.0 working and can open my .pdf's - no thanks to Adobe...
                  Word of warning to others - DON'T DO Adobe UPDATES!
                  If it is working, leave it alone!
                  I will NEVER trust Adobe software again..
                  and will do my best to warn others...
                  __________________________________________________________

                  You can lead a horse to water but you can't make 'em think
                  __________________________________________________________
                  • 6. Re: Acrobat 9.1.0 crashes
                    kenifriedman Community Member
                    As a last resort before ginving up on Acrobat, I suggest that you try to remove Acrobat using Microsoft's Windows Clean Install Cleanup. You might have some junk in your registry that Add/Remove did not remove. Then you can try reinstalling Acrobat.

                    I had similar problems as you have had. They went away after i started with a clean slate.

                    Good luck to you!
                    • 7. Re: Acrobat 9.1.0 crashes
                      Community Member
                      Thanks Ken. I did un-install all Acro products and ran MSICUU2. I then installed Acrobat 9.0 (from my CD) and Reader 9.0. Everything is now working and I can open my .pdf's to continue working.

                      I won't be doing any 'updates' - not until something is published about what is going with 9.1.0 - which I doubt Adobe will 'fes up too.

                      So, did you 'update' to 9.1.0?
                      Honestly, if I could get my $300 back from Adobe I would give their stuff right back to them and never use their products again.
                      If anyone from Adobe is watching these forums, take my statement as a challenge - I dare them to offer my money back! Who knows, maybe that would show other unhappy users that they (Adobe) care about more then just the one sale...
                      Well, for now all I can do is get my money out of this product... and find another way...
                      I see a lot more html/php/cgi/etc. scripting in my future...
                      • 8. Re: Acrobat 9.1.0 crashes
                        Community Member
                        I still cant get my update working Grrrr.

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                        • 9. Re: Acrobat 9.1.0 crashes
                          kenifriedman Community Member
                          You should NOT reinstall Reader after installing Acrobat. You will not need it.

                          1. Uninstall Reader using the Windows Install Cleanup utility.
                          2. Repair Acrobat, or uninstall Acrobat using the Windows Install Cleanup utility. Then, install Acrobat.

                          Ken F.
                          • 10. Re: Acrobat 9.1.0 crashes
                            Community Member
                            Ken, what version of 'Windows Install Cleanup utility' are you using? and were did you get it?

                            I've downloaded and used msicuu2.exe, ver. 4.71.1015.0, directly from Microsoft Support. Seems to be a little different from the one I downloaded back in April '07. The older one has the same ver. stamp but is 349kb - new one is 351kb.
                            Both install and show as 3.00.00.0000 in Add/Remove Programs.
                            • 11. Re: Acrobat 9.1.0 crashes
                              kenifriedman Community Member
                              I have the same version of the Windows Install Cleanup Utility and file name as you. The file size is 357,424 (349 KB) or 360,448 (352 KB) on disk. My file system is NTFS. I downloaded it October 2005. The last modification date was in November 2006 due to auto updates. It has always done what I asked of it.

                              I cannot say what the effect will be, if any, having two copies of the "same" utility installed.

                              Ken F.
                              • 12. Re: Acrobat 9.1.0 crashes
                                Community Member
                                I have the same problem after upgrading to Acrobat Pro 9.1. I have both Reader and Acrobat Pro on my system because I sometimes prefer using Reader to Acrobat because it opens quicker, and I can double check security settings on pdf files I've created.

                                A conflict between these two programs seems like weak programing to me, and advice to remove one of them sounds like Adobe wants to take the easy way out.
                                • 13. Re: Acrobat 9.1.0 crashes
                                  Community Member
                                  Thanks RTCruiser - at least two of us think we (the user) should have a option of what software we prefer to use for our needs...
                                  Adobe thinks its only what they need to make an easier buck...

                                  Anyway, after cleaning up the v9.1.0 mess I have Acrobat v9 and Reader v9 installed on the same system and it works... no more updates until Adobe cleans up its act. No more $upgrades$ either...
                                  • 14. Re: Acrobat 9.1.0 crashes
                                    kenifriedman Community Member
                                    When I had both Reader and Acrobat on the same system, I had many problems with Acrobat. When I deleted Reader and kept Acrobat, the problems disappeared. Since that time, I have had no problems with Acrobat (updated to version 9.1) whatsoever. If this wounds "weak," I apologize. [grin]

                                    You do not need and should not have both installed since Reader's functions are a subset of Acrobat's.
                                    • 15. Re: Acrobat 9.1.0 crashes
                                      Community Member

                                      I guess I am not the only one when it comes to crashed after update to Acrobat 9.1.0.

                                       

                                      Major bug so far that i see is I cannot copy simple text from any PDF file after the update. It immediately crashed Acrobat with this:

                                       

                                      AppName: acrobat.exe     AppVer: 9.1.0.163     ModName: saveasrtf.api
                                      ModVer: 9.1.0.163     Offset: 0000237a

                                       

                                      I first noticed it when I tried to copy something from inside Firefox - my browser would just close and ask me to restart...

                                       

                                      Repair didn't do any good, just a waste of about 30 minutes of my time. I had to fully uninstall and reinstall 9.0 to figure out what went wrong.

                                       

                                      Everything works fine in 9.0 - Nothing works fine in 9.1. Strangely there were no problems in Reader 9.1...

                                       

                                      People stay away from upgrading to 9.1!!!