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Welcome to the forum
Known problem. Affects some PCs only. I see it on some and not others.
The only solution is to create the Word document and create the PDF from there.
Please report it.
Thanks- how do you create the Word document? Is it in the batch mode?
In the printed documentation wizard (Single source layouts), the first field is PDF, deselect that, the second field is Word Doc, select that.
That did the trick!!! You are my hero!