4 Replies Latest reply on Dec 5, 2008 4:59 AM by (Konstantin_by)

    Oops - can't cancel when "in progress". Now what?

    Level 1
      I remember about a year ago when I tried to convert two files at the same time they just stood in queue. I think I got support to cancel them out. When I convert one file, they are converted within minutes.

      Fastforward to today. I did it again. Two files at once. Now they're sitting there. I can't cancel them. I put in one of the files again for conversion and it is sitting there too. So I'm not getting these converted...and i can't start over! I'm stuck.

      Suggestions?