1 Reply Latest reply on Feb 23, 2009 10:16 AM by (Pat_Daley)

    Online Conversion Tool NOT WORKING.....Says my file is too large????

    (Pat_Daley) Level 1
      I have sent Adobe my PDF file to be converted into HTML (or text, I have tried both), and it keep getting an email saying...<br /><br />"  ----- The following addresses had permanent fatal errors -----<br />pdf2html@access-sjc0-1.ntbe.adobe.com<br />   (reason: 552 5.3.4 Message size exceeds fixed maximum message size)<br />   (expanded from: <pdf2html@inner-relay-4.adobe.com>)"<br /><br />Since the error is "size exceeds fixed maximum message size" what the heck IS the fixed maximum message size? I tried with a 5.1 meg file. You'd think they would take at least 10mb. I work at a very small company and we get get over 10mb files with no problems. Adobe is a much larger company.<br /><br />Any ideas what is going on? Even an email address to write to would be fine. <br /><br />Pat
        • 1. Re: Online Conversion Tool NOT WORKING.....Says my file is too large????
          (Pat_Daley) Level 1
          I sent a message that was smaller, 114k, as a test. I get a different error message. "Unable to Relay" and "No valid recipients".<br /><br />Any ideas what is going wrong? <br /><br />Pat<br /><br />----- The following addresses had permanent fatal errors -----<br />pdf2html@access-sjc0-1.ntbe.adobe.com<br />   (reason: 550 5.7.1 Unable to relay for pdf2html@access-sjc0-1.ntbe.adobe.com)<br />   (expanded from: <pdf2html@inner-relay-2.adobe.com>)<br /><br />  ----- Transcript of session follows -----<br />... while talking to host-sjc0-61.ntbe.adobe.com.:<br />>>> DATA<br /><<< 550 5.7.1 Unable to relay for pdf2html@access-sjc0-1.ntbe.adobe.com<br />550 5.1.1 pdf2html@access-sjc0-1.ntbe.adobe.com... User unknown<br /><<< 554 5.5.2 No valid recipients<br /><br />Final-Recipient: RFC822; pdf2html@inner-relay-2.adobe.com<br />X-Actual-Recipient: RFC822; pdf2html@access-sjc0-1.ntbe.adobe.com<br />Action: failed<br />Status: 5.7.1<br />Remote-MTA: DNS; host-sjc0-61.ntbe.adobe.com<br />Diagnostic-Code: SMTP; 550 5.7.1 Unable to relay for pdf2html@access-sjc0-1.ntbe.adobe.com<br />Last-Attempt-Date: Mon, 23 Feb 2009 10:02:41 -0800 (PST)