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How are you trying to open the CR2 files? Are you using Bridge or are you using File > Open in Photoshop?
Are you getting any sort of error message?
Make sure you have the Camera Raw filter installed in Photoshop. Go to the Help menu, select About Plugins and see if Camera Raw is listed there. If so, click on it to see what version is installed.
Let us know what version you have.
Hi John and Brenda,
I am having the same problem. I can't open a CR2 file either directly in Photoshop or through Bridge.
The message states the request couldn't be complete because PS doesn't recognize this type of file.
I do have a Camera Raw Plug-in 3.0.0.
First thing I would do is update the plugin to the latest version. Go to the Photoshop Help menu and click on Updates.
Once you have the newest version try it out again. If it still doesn't work give us more information. What camera are the files from?
That did the trick. Thank you so much.
I have camera raw 3.7 and still cannot open cr2 files. I'm getting a message that says "could not complete your request because Photoshop does not recognize this type of file."
Laurie, what camera are these Cr2 files from?
I believe it is a EOS 5D. The files are from a freelancer.
You need to know for sure, Laurie. Even though the files have the same CR2 extension, they are very different from each specific camera model.
Support for the 5D was added in Camera Raw 3.3. So please make sure you do have 3.7 installed. Go to Photoshop and click on the Help menu, select About Plugins and then select Camera Raw.
Thanks. I'll double check the type of camera. I have already checked the version number. It is 3.7.
Have you Purged the Cache for the offending folder(s)? Go to Tools menu in Bridge:
Tools > Cache > Purge the cache for 'foldername'
I purged the cache. still didn't open. I did find out that the camera is a Canon EOS-1D Mark III.
> "I did find out that the camera is a Canon EOS-1D Mark III".
Not supported until ACR 4.1 or the 4.1 DNG Converter or Lightroom 1.1.
which means i need cs3 right?
You either need CS3, or you can use the DNG Converter (free) to convert the Canon files to DNG files that CS2 can read.
Mac DNG Converter is at http://www.adobe.com/support/downloads/detail.jsp?ftpID=3644
Windows DNG Converter is at
Thanks to everyone for their help. I download the DNG Converter; it worked great.
How do I get my pictures to be seen in regular windows instead of using photoshop it is easier to move files and sort if I can just see them in windows. Is there a plug in for windows for cr2 files??
Is there a plug in for me to view CR2 files in windows? They are still in RAW format. Will they open in windows if I have a plug in?
You need software to make the ones and zeros (which is all that RAW files consist of) and process it into visible images.
ACR 4.1 is one such program.
Then you need to Save the processed image (that is displayed by ACR) into a form that will display in, and print from, your chosen program.
Which Application's "Window" did you have in mind? A web browser perhaps?
Errr I think he means Windows as in Windoze.
(The ACR forum is platform agnostic. :\ )
I rather thought that he might!
But in what is he hoping to see his images?
Word? Text Edit (or whatever M$ calls it)? His Web Browser?
Probably as thumbnails in Windows File Explorer.
As Ann has stated, this can't be done with Raw image files. Windows
doesn't know how to read them, let alone generate a thumbnail view.
Microsoft has a raw file viewer for Windows XP, but I've nver tried it. You can find it at http://www.microsoft.com/windowsxp/using/digitalphotography/prophoto/raw.mspx
Yes, there are several programs to get thumbnails of raw files, some are free, like the one John mentionned.
The thread could be cut in two at post #17.
Hi All, sorry if this is a repeat question, but I've searched and found nothing specific to my kit.
I've just bought and downloaded Elements 5 and downloaded Camera Raw 4.1 but I'm still getting an error messge that says " Cannot open ........ because it is the wrong type of file".
Can someone PLEASE help me.
My Camera is a Canon EOS 400D and the file types are CR2.
Many thanks in advance,
The most likely problem is that you have not installed ACR 4.1 properly. It must be placed in the precise folder specified in the installation instructions, and the older version cannot be found anywhere in the Adobe file structure. If you feel that you must keep the older version for some reason, store it in My Documents somewhere. But in reality, the best place to put it is in the Recycle Bin.
Thank you SO MUCH, I've been struggling with this for 9 days and you've solved it in 10 seconds.
Hello Jim and Brenda,
I am having the same problem - Have a Panasonic DMC FZ8 and using Mac OS X with Photoshop CS2. I cannot open my files through Bridge or Photoshop - in bridge the files appear as just the icons (no preview shows up). I have the camera raw plugin installed version 3.7. I'm not sure what's going on, but I know the program isn't recognizing the files as camera raw...what can I do? And also, what is ACR?
Unless I am reading the list of supported cameras incorrectly, your camera is not supported. And, ACR is simply an abbreviation for Adobe Camera Raw.
I saw the Lumix DMC-FZ8 supported in CS3...hmm, I guess it's too new to be supported in CS2. That sucks! Thanks.
I didn't investigate that closely to see that it was supported in 4.1. If that is the case, you can use the DNG converter to create digital negative copies of your raw files. Then you can open those DNG files in what you already have. Just download and use the DNG converter version 4.1. It is packaged with the ACR plug-in.
Oh, not sure if I confused you...I have CS2, not CS3 but I couldn't find the list of supported cameras for CS2 so I just looked at the CS3 list. I have 3.7 ACR plug-in and just downloaded the DNG converter (for that version of photoshop), attempted to convert my files and it said "there was an error in parsing the file"
Anything else I can try?
IT WORKS!!! I downloaded the DNG converter that comes with 4.1 (even though I don't have 4.1) and it converted my files for me. Then I opened my files in photoshop (using Bridge) and the file opened in the RAW plug-in program!
THANKS, much appreciated!
As you have already discovered, it doesn't matter what version of Photoshop you have. You can always use the latest version of the DNG converter to convert raw images to digital negative files that will open in any version of Camera Raw. That means that even if you have purchased the most recently supported camera and only have Photoshop CS, you can still use the most recent version of the DNG converter to create files that you can use in your version of Photoshop. That is the big advantage of using the DNG converter.
" As you have already discovered, it doesn't matter what version of Photoshop you have. You can always use the latest version of the DNG converter to convert raw images to digital negative files that will open in any version of Camera Raw. "
Doesn't work for me - 'can't parse file'. 1DSmkIII raw files.
How annoying of adobe to not update ACR for CS2. Even if I could get the latest DNG converter to work and allow me to open files with PS, why should I have to go through this extra step? We pay thousands of dollars for this very poor service, adobe.
For your 1DSmkIII raw files you need the Adobe DNG Converter 4.3.1 prior versions do not support your camera.
>Even if I could get the latest DNG converter to work and allow me to open files with PS, why should I have to go through this extra step?
Because your damn camera didn't exist when CS2 ceased to be supported.
You can afford a 1DSmkIII and you're too cheap to spend $199 on an upgrade to Photoshop CS3? Give me a break!
DNG converter 4_3_1 don't convert my raw Leica M8- images to digital negatives files that will open in Photoshop CS 8.0.1. (Camera raw 2.0).
I'm getting an error message that says
"Cannot open ........ because it is the wrong type of file".
"Then I opened my files in photoshop (using Bridge)"
What means "using Bridge" ?
I open my files with:
File, open and than the error message appears.
What do I wrong??
Kees (from Holland)
Please clarify ... that is, DNG converter is a program that runs by itself ... that is, independent of Photoshop (Bridge is the File browser that is an update in CS2). Simply run the DNG converter and point it at your M8 raw files and they will be converted to DNG.
From Photoshop, try to open one of the DNG files. If you still get the same message, reply back and begin a new topic ... for example, "CS cannot open M8 DNG files".
EDIT: I should also mention it is best to accesss these forums from the Adobe webpage. That is, register so that your e-mail address doesn't show, and so that you don't get more junk-mail than you already do.
holidays' cheerios :)
>[Kees] DNG converter 4_3_1 don't convert my raw Leica M8- images to digital negatives files that will open in Photoshop CS 8.0.1. (Camera raw 2.0).
Of course not. You need ACR (Camera Raw) version 2.4. Version 2.0 does NOT support DNGs.
After you correctly install ACR 2.4 according to the instructions on the download page and after you relaunch Photoshop, you need to Purge the Cache for each folder.
>[Michael] Simply run the DNG converter and point it at your M8 raw files and they will be converted to DNG.
Nope. Point the DNG Converter to a folder containing RAW files, not to the raw files themselves. The DNG Converter works on Folders containing raw files, not on individual files.
>What means "using Bridge" ?
Forget that. It does NOT apply to Photoshop 8.x. In CS3, you can have ACR hosted either by Photoshop or by Bridge. Photoshop 8.x doesn't even have Bridge.