1 Reply Latest reply on Feb 16, 2009 10:54 PM by Ramón G Castañeda

    Why don't updates include install info?

    Level 1
      A student approached me today asking if I could help with their recently installed CS4 suite on their Mac laptop. Bridge/ACR was not recognizing their RAW camera files. I asked if they had downloaded the most recent ACR version of ACR and they said they had and they had installed it. I had a peek and indeed they had downloaded v5.2 but I did not think they had copied the camera raw plugin to the right folder. So here we were in an area without any Internet access and the download did not include any install instructions whatsoever.

      I'm writing this for any Adobe staff who might lurk in these forums to ask WHY NOT INCLUDE INSTALL INSTRUCTIONS!! I found the details just now on the Adobe website - a bit late to help. Why not include those instructions in the downloaded update? Perhaps in Acrobat format??

      Russell