7 Replies Latest reply on May 29, 2007 8:54 AM by michael shaffer

    Camera Raw 3.7 And DNG 3.7

      Hi.
      I use Photoshop Cs2 on my PC using Windows XP.
      Yesterday I down loaded Adobe camera raw 3.7 and DNG 3.7.
      Now I cannot open my raw files,I get a message saying it is not the right kind of file,also when I convert my raw files to DNG they come into the bridge as icons not thumb nails.
      I wondered whether anyone can help me with this problem.
      Many thanks.
      John
        • 1. Re: Camera Raw 3.7 And DNG 3.7
          Ramón G Castañeda Level 4
          Did you correctly install ACR 3.7 into CS2 and deleted the old ACR?

          Have you Purged the Cache from the Tools menu in Bridge?

          Does ACR 3.7 correctly show in "About Plug-in" only once?

          Is your Photoshop CS2 updated to 9.0.2?

          Also, what camera generated the RAW files? Are you sure the specific camera model is supported in ARC 3.7?
          • 2. Re: Camera Raw 3.7 And DNG 3.7
            Level 1
            Hi.Ramon.
            Answer to your first question. I beleave I Installed It correctly both files were down loaded to my common folder,and unzipped.
            Question 2.Yes I purged the cache from the tools menu in the bridge.
            Question 3.ACR 3.7 Shows up twice in my Plug-ins folder One zipped and the other unzipped.
            Question 4. No my photoshop is not updated 9.0.2
            Question 5.The camera used was a Canon EOS 300D.
            • 3. Re: Camera Raw 3.7 And DNG 3.7
              PECourtejoie Adobe Community Professional
              Remove the unzipped one from the folder tree, and put it elsewhere.
              Do update Photoshop.
              Post the path where the plug-in is installed
              • 4. Re: Camera Raw 3.7 And DNG 3.7
                Level 1
                To
                Ramon G Castaneda. P E Courtejole.and Barry Clive Pearson.
                I would like to thank you all for help you given me with my problem.
                I am pleased to say that I am back on track, and working well.
                Thanks again.
                John.
                • 5. Re: Camera Raw 3.7 And DNG 3.7
                  PECourtejoie Adobe Community Professional
                  John, the purpose of a forum is to share one's experience with others so that they can be educated as well. What did you do exactly to solve your problems?
                  • 6. Re: Camera Raw 3.7 And DNG 3.7
                    Level 1
                    First I went to Photoshops help menu updates. The following updates were available.
                    Adobe help centre 1.0
                    Adobe updater 4.0.4
                    Adobe Photoshop Cs2 update 9.0.2
                    Adobe bridge 1.0 update 1.0.4
                    Photoshop services update 3
                    So I downloaded them all.
                    I removed the unzipped file from the common folder plug-ins and put it in my documents folder on the desk top.
                    I put the camera raw and dng plug-ins into the Adobe bridge plug-ins
                    folder.
                    After that everything worked.
                    • 7. Re: Camera Raw 3.7 And DNG 3.7
                      michael shaffer Level 1
                      > So I downloaded them all.
                      > I removed the unzipped file from the common folder plug-ins and put it in my documents folder on the desk top.
                      > I put the camera raw and dng plug-ins into the Adobe bridge plug-ins folder.

                      Hmmm ... my WinXP CS2 installation behaves differently. An update via the 'Help' menu does everything automatically ... no intermediate zip file, and no quessing where the ACR plug-in goes. That is, there's a specific location for it, and the Bridge plugins folder is not it. But who am I to argue with ...

                      > After that everything worked.

                      cheerios :)