This content has been marked as final. Show 7 replies
First. make sure you have updated to Bridge 22.214.171.124.
2nd, Purge the Cache from the TOOLS menu in Bridge.
3rd, Delete and rebuild your Bridge preferences by holding down the Option key (Command+Option, or Command+Option+Shift work as well) immediately after launching the application.
4th, if that doesn't work, make a fresh, new Mac account and log in as a different user.
Then report back.
You did not specify your platform, and I assumed Macintosh OS X.
If on Windows, use Alt instead of Option and Control instead of Command.
Thanks. I will give it a try.
I am using Windows and the trouble is with NEF files.
I thought the cache was only for the thumbnails.
If I purge the cache will it regenerate new thumbnails and associate the xmp file with the NEF files?
Can't answer that for Windows. On a Mac the answer would be YES, provided you use the Purge command through the Tools menu, not through Preferences.
I moved three files,that had been adjusted in PSCS2 ACR,to a new folder.
Tools>Cache>Purge Cache for this Folder.
Opened one of the files in PSCS3 ACR and it still did not recognize the changes made to the files in PSCS2 ACR.
Any other thoughts you think might help?
Thanks for your help.
It was some sort of file corruption on the hard drive.
When we tried to open the same files on the back-up hard drive, they opened with out a problem and recognized the adjustments made in PSCS2.
I deleted the files on the hard drive and replaced them with the files from the back-up drive.
Good thing you had a backup!