9 Replies Latest reply on Sep 17, 2007 7:12 PM by (Allan_Claybon)

    Can't update Metadata or view thumbnails in Camera Raw with CS3

      I am using CS3 with Windows Vista on new Dell laptop. I installed CS3 and Camera Raw 4.1 to be able utilize Canon Mark III camera. I have spent hours reading related posts and FAQ's but don't know what to do.

      In CS3 Help>Updates, there are no available updates for any of my CS3 products, including Camera Raw. Under Help>About Plug-ins, Camera Raw Version 4.1 is listed.
      Under Tools>Cache> I have purged the cache for foldername(s) that do not work.

      Under View, I have set to show Hidden Files.

      Raw images, as well as jpegs, are set to open in Bridge and I am able to do basic edits to the images and save them as jpegs before posting pictures to PBase.
      However, I can't update raw files with keywords. I get message file "img_1102.CR2" cannot store xmp metadata.

      Can you help with what else to check to how to proceed? I have only basic understanding of computers and Photoshop.