17 Replies Latest reply on Nov 18, 2007 4:16 PM by (Jeff_Schewe)

    How can I get ACR 4.3 to the UK?

    Level 1
      I am getting a run-around when trying to download ACR 4.3 / DNG Converter 4.3 from the UK. (I realise that people in other parts of the world may be OK. This may be a country-specific problem).

      My symptoms are exactly like those for trying to download Lightroom 1.3 from the UK, which also gave me and others the run-around, as described at:
      http://adobeforums.com/webx/.3c055593

      I keep getting redirected to:
      http://www.adobe.com/downloads/?notFoundID=null

      (That Lightroom thread identified an FTP address for getting Lr 1.3, which I have used. Is there such a thing for 4.3?)

      Thanks.
        • 1. Re: How can I get ACR 4.3 to the UK?
          David Lingard Level 1
          Barry, if it makes you feel any better I'm having no more success. LR 1.3 is OK but ACR 4.3 is doing a good job of hiding...
          • 2. Re: How can I get ACR 4.3 to the UK?
            David Lingard Level 1
            Copied from the link in message 1 - seems to work:

            http://download.adobe.com/pub/adobe/photoshop/cameraraw/win/4.x/Camera_Raw_4_3.zip

            D
            • 3. Re: How can I get ACR 4.3 to the UK?
              Level 1
              Thank goodness that Adobe don't sell website-development products - we might doubt whether they were competent to do so!

              (Oh ... so they DO sell website-development products?)

              Based on your link, (thanks for that), this works for the combined ACR & DNG Converter download:

              http://download.adobe.com/pub/adobe/photoshop/cameraraw/win/4.x/DNG_Camera_Raw_4_3.zip
              • 4. Re: How can I get ACR 4.3 to the UK?
                Bill_Janes Level 2
                One can download the Camera Raw update directly from the link indicated, but according to a post on DPReview there is also an update to Bridge and PSCS3. If you wait a bit, the Adobe updater will handle the entire upgrade process automatically.

                According to the post, the ACR update will handle the Nikon D3. This is very good work on the part of Thomas Knoll, support for a camera that hasn't even shipped.
                • 5. Re: How can I get ACR 4.3 to the UK?
                  john cornicello (retired) Level 4
                  I got all the updates around 9pm (pacific) last night by using Help > Updates in Photoshop Mac. I was also able to download the Lightroom update from the link at http://www.adobe.com/products/photoshop/cameraraw.html

                  John
                  • 6. Re: How can I get ACR 4.3 to the UK?
                    john cornicello (retired) Level 4
                    I'm currently getting the Window updates file Help > update, too. It is running a bit slow, though, as I suspect a lot of people are hitting the update site at the same time.
                    • 7. Re: How can I get ACR 4.3 to the UK?
                      Try downloading from Adobe.com:
                      http://www.adobe.com/products/photoshop/cameraraw.html

                      Windows:
                      http://www.adobe.com/support/downloads/detail.jsp?ftpID=3822
                      Mac:
                      http://www.adobe.com/support/downloads/detail.jsp?ftpID=3821
                      • 8. Re: How can I get ACR 4.3 to the UK?
                        Level 1
                        Adriana O. and others:

                        As I said, this is likely to be country-specific. I am in the UK, and I believe the Adobe website detects this and changes its behaviour. I have also had problems in the past when trying to buy products, perhaps to ensure that I pay UK tax?

                        I have repeatedly tried all of the "proper" links, including the ones you identified, and get diverted to useless URLs such as:
                        http://www.adobe.com/downloads/?notFoundID=null

                        There is a thread in the Lightroom forum about this, (see my original post), and there are countries other than the UK that also have such a problem (such as Germany, Holland, and possibly Norway). People in countries that CAN get access don't see what the fuss is about! (Ian Lyons appeared to have been one of those affected, and he doesn't make mistakes of this sort!)

                        I would normally expect to be able to use the following link, but it only goes up to 4.2:
                        http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

                        Adobe ought to be more considerate towards European customers, but often treat us like second-class citizens, typically charging higher prices as well as not testing web-access properly.
                        • 9. Re: How can I get ACR 4.3 to the UK?
                          No problem in Cumbria. All my updates came automatically via Adobe updater yesterday morning.
                          • 10. Re: How can I get ACR 4.3 to the UK?
                            Level 1
                            John D Weir:

                            When I installed updates to Bridge and Photoshop CS3 using Help > Updates, it also installed ACR 4.3. So, even in the UK, that works.

                            But that didn't give me DNG Converter 4.3, and to get that I had to construct a URL from things I had learned elsewhere. (And I still haven't found the readme PDF for these). It appears that the links that people in the US take for granted fail when used from the UK. These include:
                            http://www.adobe.com/support/downloads/detail.jsp?ftpID=3821
                            http://www.adobe.com/support/downloads/detail.jsp?ftpID=3822
                            http://www.adobe.com/support/downloads/detail.jsp?ftpID=3815
                            http://www.adobe.com/support/downloads/detail.jsp?ftpID=3810

                            These all redirect me to:
                            http://www.adobe.com/downloads/?notFoundID=null

                            What concerns me is that the following post, which identifies this problem, is "09:15pm Nov 15, 2007 Pacific". Surely that is enough time to sort out this bug?
                            http://adobeforums.com/webx/.3c055593
                            • 11. Re: How can I get ACR 4.3 to the UK?
                              PECourtejoie Adobe Community Professional
                              Barry, try: ftp://ftp.adobe.com/pub/adobe/photoshop/cameraraw/win/4.x/

                              from there, you should get to everything else needed.
                              • 12. Re: How can I get ACR 4.3 to the UK?
                                Ian Lyons MVP & Adobe Community Professional
                                See http://www.adobeforums.com/webx/.3bb6a869.3c055998
                                • 13. Re: How can I get ACR 4.3 to the UK?
                                  Level 1
                                  Pierre and Ian:

                                  Thanks for that. I used other links (see #3) to get the software a couple of days ago. (But I haven't found the readme PDFs yet).

                                  I was responding to other posts, here and elsewhere, that express surprise that some people are having problems while others are not.

                                  My hypothesis is that Adobe's servers detect the location of download requests and serve different pages accordingly. This may be to ensure that the tax paid is based on the customer's location, or perhaps to prevent downloads of sensitive software in some troublesome countries, but I suspect is more to do with enabling Adobe to charge discriminatory prices for software outside the US. Then this algorithm is working badly in this case.

                                  I would like to learn the facts here.
                                  • 14. Re: How can I get ACR 4.3 to the UK?
                                    Omke Oudeman Level 5
                                    An interesting thought but the updates are free for everyone I would believe??
                                    • 15. Re: How can I get ACR 4.3 to the UK?
                                      Level 1
                                      >but I suspect is more to do with enabling Adobe to charge discriminatory prices for software outside the US.

                                      Horseshit....

                                      Anybody that knows anything about servers knows that large corp servers are mirrored to spread the load across and through multiple computers in multiple locations. Otherwise, if they weren't spread out you would have really, REALLY bad loads on fewer machines that would end up splitting a gut.

                                      People from all over the world HAVE been able to both download the stand alone patch as well as the Adobe Updater. It just depends on where and how the mirror redirect might take you. In the case of the UK site, it's pretty obvious that the mirrors HAVEN'T been updated.

                                      And if you really think that has anything to do with Euro pricing, I'll bet you sit around with tin foil on your head to keep aliens from being able to control your thoughts, right?
                                      • 16. Re: How can I get ACR 4.3 to the UK?
                                        Level 1
                                        Jeff:

                                        You appear to agree with me that Adobe's servers supply different pages according to location, which was my main point. Perhaps you are right that this is a consequence of proximity (based on how different DNS servers are set up?) rather than some decision in the servers themselves.

                                        I have read elsewhere that Adobe's discriminatory pricing outside the US was policed by checks on credit cards. It matters little to me HOW it is policed; it is something that we have had to suffer for a long time. We would like to be able to download at US prices converted at current currency rates.

                                        At GBP 484 pre-tax for (basic) Photoshop CS3, which at current rates is about USD 993, we pay over one and half times the US price (USD 649) even pre-tax. The UK price including value added tax is the equivalent of USD 1168. These are the UK box prices; downloads cost more than boxes in the UK, the download of (basic) Photoshop CS3 costing the equivalent of USD 1203. (I believe this is because downloads are from the Republic of Ireland, which has a higher tax rate).
                                        • 17. Re: How can I get ACR 4.3 to the UK?
                                          Level 1
                                          >by checks on credit cards

                                          That's the Adobe Store, which runs on https servers, not regular http servers...and the servers that the downloads are on are NOT secure servers.
                                          See: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=3821&fileID=3543
                                          and: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=3822&fileID=3542

                                          Do you see https in the address?

                                          >The UK price including value added tax

                                          I don't have a dog in that hunt. But accusing Adobe of trying to keep you (and other UK users) from downloading updates because it is somehow related to regional pricing is black helicopter stuff bud.