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ACR4 works only with CS3, or Elements 5 ... otherwise, for CS2, you need to use the DNG converter. You might download the DNG converter that accompanies ACR4.3 and try that.
If that doesn't help, reply back with your OS and other Adobe versions.
You can only have ONE copy of ACR, and for CS2 you need 3.7, as Michael said.
hi thanks for your replies. I'm using mac osx 10.4.11 and cs2. I've used acr3.7 and that didn't work so I downloaded 4.2 and changed the plugin. Niether worked so I placed 3.7 as instructed for CS2.
As for the DNG converter, it won't convert files from .CR2 format giving the message 'problem with parsing the file' Do you have any other ideas?
While you do need ACR 3.7 and should use no other version of ACR, you should download and run the Adobe DNG Converter 4.3.
Thanks for your advice. It worked of course and now I can give this Canon G9 a real good test. I'd like to keep in touch via e-mail incase there are any other issues you might be able to help with.
Please come back to the forum to look for replies.
Email responses would defeat the purpose of the forum, which is for everybody to benefit from all questions and answers, not just the original poster.
Additionally, we are all users just like you, just trying to help each other out. You are not addressing Adobe here.
I just purchased a Canon G9 and am unable to open CR2 RAW files in Photoshop CS2. I use Windows XP on PC. Can anyone help?
Canon G9 RAW files will only be able to convert in the latest (and free) ACR 4.3 but ACR version 4.x only works in PSCS3
for CS2 the max version is ACR3.7.
You have 2 options left:
1- upgrade your version to CS3, apart from being able to directly open the RAW in ACR you will benefit from a lot more options in ACR4 and CS3 that are worth the money.
2- use the DNG route, download the (free) DNG converter version 4.3 from the Adobe site.
convert the G9 RAW files to DNG and then open the files in the ACR 3.7 converter in CS2
Thanks for the info. I was able to download in Zoombrower to a TIF file and then open in Photoshop CS2. Since this is my backup camera, I think I will shoot large instead of RAW until I upgrade to CS3.
I have downloaded the latest DNG converter, but while it works with my old files it will not with the G9 raws. In the status column says
"error analyzing file".
Clayton, is this Mac or Windows?
I just tried it on my Windows machine and it worked fine with a G9 image I took last night.
I downloaded the latest DNG converter from http://www.adobe.com/support/downloads/detail.jsp?ftpID=3820
I'm off to try it on my Mac now.
DNG Converter 4.3.1 worked fine on my Mac, too. I tried a couple of differnt G9 files with no problems.
I am on Windows. I have also passed the file to a Windows laptop with no Photoshop software, and get the same results there.
I'm not sure what you mean by a "laptop with no Photoshop software." Do you have any software (such as the programs that came with the G9) to test with?
Do you have a web site you can post one of the G9 raw files to so someone else can try it?
It seems that when I download the new files the Camera raw 4.3 comes through, but the DNG converter does not, so have been trying with the old version. Have downloaded several times with same result. Is there anywhere I could download the DNG converter on it´s own.
It is packaged with ACR. Just extract the DNG converter and don't worry about ACR.
No idea why, but I could not download the converter untill I uninstalled the trial version of Elements 6. As soon as I did- end of problem. Thanks to all.
Clayton, I did find a Camera Raw and DNG download that only had the Camera Raw update in it and have reported it (I think it was just the description that was wrong, it was supposed to be only the plug-in). Jim gave the link to the download that has both files in it.
Glad to hear it is working now.