This content has been marked as final. Show 7 replies
I assume you're trying to upgrade via the Elements "Help=>update" menu and you're seeing this message regarding the Elements File Agent(?)
Not many of us here are that knowledgable of Elements, but you can work around the update menu by downloading the ACR plugin and, depending on your OS platform, follow the instructions found here explicedly:
HTH & cheerios :)
I already told him that and he said he still gets the message. Maybe he'll have more luck in the PS Elements forum. I g**gled this file agent but came up with nothing useful.
The file PhotoshopElementsFileAgent.exe is located in C:\Program
Files\Adobe\Photoshop Elements 5.0. It may be on the list of Windows XP
Services. Possibly also listed as Adobe Active File Monitor or Adobe Active
File Monitor V5. Set any and all of these services to 'Disabled'.
Additionally, it is a good idea to go to Elements Organizer preferences and
uncheck 'Automatically check for Services' and also uncheck 'Auto Launch
Adobe File Downloader on Device Connect'.
And, yes, ACR 4.3.1 should be manually installed. As a matter of fact, turn
off the automatic updater service, too (in >Help).
Thanks- I use CS3 and have Elements 5.0, and now I will try downloading the version for the CS3 separately. My Auto updater was trying to do the download automatically when I received the error message. I cannot find anywhere to turn off "file agent"- only the the .Exe program. I will try the elements group for the version 5.0 I also googled file agent and found nothing- even in help I couldn't find anything... "glad" I need to turn it off when you can't even find it!!!!!
Note that Camera Raw has to be MANUALLY updated when installing into Elements. Not via the Adobe Updater. Download the Camera Raw plug-in and install as directed on the download page: http://www.adobe.com/products/photoshop/cameraraw.html
After reading the install instructions, I see I have to install it. Wonder how it was going to do it itself ??? Now it doesn't make sense to me at all. I have downloaded and will install it.
Thanks for the info.
I also was frustrated by the prompt to shut of the PhotoshopElementsFileAgent.exe. In the end I did it manually, as suggested.
This is a better link for the download and instructions:
I have both the CS3 Photoshop and Elements 6 so I swapped out the Camera Raw.8bi files in 2 places on my Windows Vista machine:
Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\File Formats
Program Files\Common Files\Adobe\Plug-Ins\CS3\File Formats