This content has been marked as final. Show 7 replies
>I just got a relatively new computer (a Dell Optiplex GX 620, which also runs XP and has the latest updates) and when I installed Photoshop
What version of Photoshop?
Your original post is confusing. With CS2 you should be running ACR 3.7, not 2.4 which is for CS.
In you really are using Photoshop CS2, then you need to install Camera Raw 3.7. Version 2.4 is for Photoshop CS only. If you really were using ACR 2.4 then you must have had Photoshop CS installed. Please clarify your versions.
I apologize for confusing you. The version is # 8, so it must be CS (and not CS 2) (This makes sense because it worked with ACR 2.4 on the orignal installation on the Compaq.)
[By the way, I cant believe that experts like you are reading user forums on a Sunday evening in the summer and actually responding to messages immediately! Im overwhelmed with gratitude for your willingness to help others.]
Karen -- You shouldn't have any problems after installing the ACR 2.4 plugin if you follow the instructions provided here:
2 points: (1) Completely delete the plugin the new 2.4 version will replace -- do not simply move it. (2) most problems come from not putting the plugin in a specific folder (see instructions). Lastly, if you do have problems -- altho a long topic thread -- absolutely every ACR problem has been described and remedied here:
Michael: THANK YOU!!! I thought I had done what you suggested (3 times) but clearly I hadn't--or at least I hadn't done it in the way that the instructions at the sites you sent me to explained--because when I finally followed all their directions EXACTLY, my raw images opened up in my new installation!
Before I wrote to this forum, I spent 4 days trying to make this work (and I'm not a newbie--I can fix computer hardware and edit registries), and I was so frustrated that I was about to give up on Photoshop. But all of you saved me. I am so grateful that there are generous people like you who take the time to help strangers. (And your doing this has motivated me to do more of it myself.) Gratefully, Karen
Thank you Karen for your kind words. I think I can speak for everyone here who similaly help others in saying "You're very welcome!"