5 Replies Latest reply: Feb 21, 2009 9:40 AM by (C_Smith88) RSS

    CS 2 - can't uninstall (missing or invalid Personalization Info)

      I cannot uninstall Creative Suite 2 on Windows XP ... from the Control Panel / Add Remove Programs, I get the message:

      "The Installer could not start because of the following reasons:
      - missing or invalid Personalization Information
      - missing Resources Library"

      Putting in the original CD and trying to uninstall with that gave the same message. I have had a number of different Adobe products on this computer. I have probably uninstalled/updated some of them in the last few years.

      Has anyone seen this ... and is there some way to get the (un)installer to work? [I had used this product with an evaluation license)

      Thanks for any help,