19 Replies Latest reply on Nov 6, 2007 12:09 PM by (Ric_Wright)

    Download failure Digital Editions for DRM'd ebooks

      Hi,

      We are an ebook retailer and have encountered numerous customer problems today where they follow the steps of installing Adobe Reader 8 and Digital Editions and still get referred back to the link for Adobe reader 2.2 when they go to download. We have been successfully guiding people through Adobe Reader 7 installs, activations and downloads for the last six months.

      The other problem is that there is nothing in the download link that tips them off to the existence and need for Digital Editions for secure ebooks.

      Any hints to help us on the installation process and secure ebook downloads?

      Also, can you change the links to drop the Adobe Reader 2.2 link altogether and to make the need for Digital Editions apparent to the buyer.

      Thanks in advance for any thoughts, suggestions or other help.