1 2 Previous Next 67 Replies Latest reply on Jul 21, 2010 11:44 PM by dacocz

    HTTP error on Adobe DRM Activator request

      I am unable to open newly purchased ebooks with Digital Editions. Windows XP, SP2, firewall and anti-virus turned off. Not behind any firewall.

      Adobe DRM Error
      System: 7
      State: 4
      Class: 5
      Code: 31
      Message: Your Adobe software could not be activated. HTTP error on Adobe DRM Activator request. Adobe DRM Activator error (client code 31; HTTP code 555).
      Fault location: 5

      What are my alternatives? I am unable to open these books in Adobe Reader 7.0 or (of course) 8.1.

      -- rk
        • 1. Re: HTTP error on Adobe DRM Activator request
          Level 1
          This looks like there was a communication problem with the Activation server. Can you retry this and see if it happens again? I just pinged the server and it seems to be up. Thanks, Ric
          • 2. Re: HTTP error on Adobe DRM Activator request
            I'm having the same problem, any solution?
            • 3. Re: HTTP error on Adobe DRM Activator request
              I get the same error as well.
              • 4. Re: HTTP error on Adobe DRM Activator request
                I get the same error as well.

                Adobe DRM Error
                System: 7
                State: 4
                Class: 5
                Code: 31
                Message:
                Your Adobe software could not be activated.
                HTTP error on Adobe DRM Activator request.
                Adobe DRM Activator error (client code 31; HTTP code 556).
                Fault location: 5

                Please advise on how to resolve.
                • 5. Re: HTTP error on Adobe DRM Activator request
                  I basiclly have the exact same problem only my HTTP code is 302

                  Adobe DRM Error
                  System: 7
                  State: 4
                  Class: 5
                  Code: 31
                  Message:
                  Your Adobe software could not be activated.
                  HTTP error on Adobe DRM Activator request.
                  Adobe DRM Activator error (client code 31; HTTP code 302).
                  Fault location: 5
                  --- end ---
                  • 6. Re: HTTP error on Adobe DRM Activator request
                    Hi,

                    In my case, all the books in my library, which I previously read with Adobe digital editions, suddenly cannot be opened now. Newly purchased books cannot be read as well.
                    I get this message:

                    Adobe DRM Error
                    System: 8
                    State: 4
                    Class: 66
                    Code: 77
                    Message:
                    VE error 77
                    --- end ---
                    • 7. Re: HTTP error on Adobe DRM Activator request
                      Level 1
                      There are two separate problems on this thread. The code 31 errors were due to a server problem that has now been resolved. So those errors should not be seen. The other problem, error 77, is almost always because the user altered the clock on their computer, so the DRM sub system locks them out. Resetting your clock to the right time should fix that.
                      • 8. Re: HTTP error on Adobe DRM Activator request
                        Level 1
                        Hi,

                        I.m afraid it is still not working. I still get the error message
                        Adobe DRM Error
                        System: 8
                        State: 4
                        Class: 66
                        Code: 77
                        Message:
                        VE error 77
                        --- end ---
                        I'm lost, really. Please help.
                        • 9. Re: HTTP error on Adobe DRM Activator request
                          Level 1
                          We have just tested this again as well as manually checking the server and it is working fine. So somehow the problem is on your end. I will contact you directly. Anyone else still seeing activation errors submit a support incident at www.adobe.com/support/digitaleditions/.
                          • 10. Re: HTTP error on Adobe DRM Activator request
                            I keep getting the following error on my Adobe Digital Editions Software.

                            Adobe DRM Error
                            System: 8
                            State: 4
                            Class: 66
                            Code: 77
                            Message:
                            VE error 77
                            --- end ---

                            I haven't changed the time on my system so I'm not sure why I'm getting it. Can anyone help?
                            • 11. Re: HTTP error on Adobe DRM Activator request
                              Level 1
                              I have emailed directly to Mr. White. If anyone else is seeing this error, please email me directly as we are very curious why a few people see this but almost all do not.
                              • 12. Re: HTTP error on Adobe DRM Activator request
                                My own problem is the same. I purchased a book but am still getting the following error on another PC:

                                Adobe DRM Error
                                System: 7
                                State: 4
                                Class: 15
                                Code: 31
                                Message: Error on request or response from server.
                                Please check your network connection and try again.
                                Scroll below or view error.log for more details.
                                Your Adobe software could not be activated.
                                HTTP error on Adobe DRM Activator request.
                                Adobe DRM Activator error (client code 31; HTTP code 556).
                                Fault location: 15
                                --- end ---

                                What could be wrong ?
                                • 13. Re: HTTP error on Adobe DRM Activator request
                                  Did you find a solution of your problem? I have exact the same problem.
                                  It would be grate if you could give me a hint.

                                  Jörgen
                                  • 14. Re: HTTP error on Adobe DRM Activator request
                                    Level 1
                                    In Digital Editions 1.0, you cannot download your content to one PC and transfer it to another PC. That will be supported in 1.5, which will be released soon. So if you downloaded the book to computer A, you cannot move it to B and open it there. But you should not see this error.

                                    Do the machines where you have seen this error have Reader or Acrobat installed? If so, have they been "activated"?
                                    • 15. Re: HTTP error on Adobe DRM Activator request
                                      I cannot open purchased engineering and standards books.
                                      I get the following error information:

                                      Adobe DRM Activatior error (server code 14)
                                      Fault location: 7

                                      Exceeded number of permitted activations

                                      Thank you,

                                      Eugenio Hidalgo
                                      juniorjimmy@comcast.net
                                      • 16. Re: HTTP error on Adobe DRM Activator request
                                        Level 1
                                        You need to contact Adobe support. They are the only ones that can de-activate your old machines so you can activate new ones. Contact them at

                                        http://www.adobe.com/support/contact/
                                        • 17. Re: HTTP error on Adobe DRM Activator request
                                          i have Macbook and have the same problem
                                          I purchased a book and still getting the error

                                          Adobe DRM Error
                                          System: 7
                                          State: 4
                                          Class: 15
                                          Code: 31
                                          Message: Error on request or response from server.
                                          Please check your network connection and try again.
                                          Scroll below or view error.log for more details.
                                          Your Adobe software could not be activated.
                                          HTTP error on Adobe DRM Activator request.
                                          Adobe DRM Activator error (client code 31; HTTP code 571).
                                          Fault location: 15
                                          --- end ---
                                          • 18. Re: HTTP error on Adobe DRM Activator request
                                            Level 1
                                            There are two possibilities, one that you have some firewall or proxy that is mangling your HTTP headers or two, that you have used your activations.

                                            See the info here:

                                            http://support.adobe.com/devsup/devsup.nsf/docs/53819.htm
                                            • 19. Re: HTTP error on Adobe DRM Activator request
                                              Adobe DRM ACTIVATION Error

                                              Vikram Jain

                                              Your Adobe software VERSION 7 could not be activated.

                                              Adobe DRM Activator error (server code 4).
                                              Fault location: 3
                                              contact customer support
                                              --- end ---

                                              How do I fix this, I can't open an eBook I've purchased from diesel e books and their books can only be viewed using adobe version 7. This message comes when the program is authorizing the eBook.
                                              • 20. Re: HTTP error on Adobe DRM Activator request
                                                Level 1
                                                Customer support does not support this, as I just discovered after Digital Edition tried to update and now cannot be used (with error that it cannot be activated). Customer service transferred me to tech support who transferred back to customer service. They couldn't help. Error message: E_ADEPT_IO ActivationService Info Error%20#2032. I guess you get what you pay for.

                                                Fortunately Reader still works.
                                                • 21. Re: HTTP error on Adobe DRM Activator request
                                                  BWolfe [ADOBE] Level 3
                                                  "Customer service transferred me to tech support who transferred back to customer service."

                                                  Sorry about that. It's a glitch that we're working to address. We DO support DRM errors in tech support! As to de-activating an old machine, that is something that customer service DOES do. So please post back your case numbers and I'll have someone work on them.

                                                  Regards,

                                                  Bentley Wolfe
                                                  Senior Support Engineer, Flash/Flash Player
                                                  Adobe
                                                  • 23. Re: HTTP error on Adobe DRM Activator request
                                                    Hello :

                                                    I get the below error message. Appreciate any help.

                                                    Error converting license
                                                    Source file: Creating_Web_Pa.pdf
                                                    Failed to convert License
                                                    Source file: ebx_backup\Creating_Web_Pa.pdf
                                                    --- end ---

                                                    Tried re-installing all adobe apps. and also tried deleting and adding library items, but still the same problem.

                                                    Thanks

                                                    Mahesh
                                                    • 24. Re: HTTP error on Adobe DRM Activator request
                                                      Level 1
                                                      The web support is no better. submitted 5/16. no response 4 days later. Adobe by phone said that they are "working on a fix".
                                                      • 25. Re: HTTP error on Adobe DRM Activator request
                                                        Level 1
                                                        Thanks Philo. Any idea on the timeline they'll fix the issue?

                                                        Thanks again,

                                                        Mahesh
                                                        • 26. Re: HTTP error on Adobe DRM Activator request
                                                          Level 1
                                                          Adobe isn't working very hard. I got a response today saying "please describe exactly the error message". Since I already had described exactly the error message, I sent back a jpg of the screen giving that error message. Have you ever noticed that companies that don't know the answer ask lots of redundant questions because they are stalling for time, not knowing the answer?
                                                          • 27. Re: HTTP error on Adobe DRM Activator request
                                                            Level 1
                                                            I finally got an answer (they made a suggestion and then closed the case without checking to see if it worked). I disabled Norton 360 and it now works. I hope this information helps others.
                                                            • 28. Re: HTTP error on Adobe DRM Activator request
                                                              BWolfe [ADOBE] Level 3
                                                              Thanks for all your patience and effort on this Philo. One of our agents may be contacting you just to do a short followup..

                                                              As a result of your patience I've modified our public public DRM technote to be a bit more specific about letting your firewall allow calls to the activation server at http://adeactivate.adobe.com/....
                                                              (should be live tomorrow or Thursday at http://www.adobe.com/go/kb402747)..

                                                              The technote did mention firewalls etc earlier, but it wasn't specific enough to allow most people to figure out what to do. Thanks for your help.

                                                              bent
                                                              • 29. Re: HTTP error on Adobe DRM Activator request
                                                                I am trying to allow my adobe reader (7.x) to read 'digital editions'. When it opens the activation file, it "does some things" but eventually pops up this message:

                                                                Your Adobe software could not be activated.
                                                                Adobe DRM Activator error (client code 3).
                                                                Fault location: 5
                                                                Contact customer support

                                                                Any ideas?
                                                                • 30. Re: HTTP error on Adobe DRM Activator request
                                                                  Persistence pays.

                                                                  I came here hunting for a solution when DRM activation for my Palm Pilot from a different computer than my usual kept failing.

                                                                  Bottom line--just keep trying. And trying. I must have tried thirty times at least--and somehow I hit the right combination and finally activated the thing.

                                                                  Long story a whole lot shorter... I dusted off my old Windows 98 laptop from the attic so that a relative who is disabled can download and read public library e-books on a Palm Pilot (as soon as I find a really cheap one on eBay, that is). I wanted to make sure I could get all the bits working before I turned it over. Fortunately, this ancient computer has a copy of Adobe Acrobat Reader 6 (which is the only version that will allow us to copy PDF library books to a Palm) and the Palm site still has a link to its Win 98 software version.

                                                                  I had no trouble activating the copy of Adobe Reader--but when I tried to activate the Palm device, I got the error. And then got it again. And again. And again, ad infinitum, ad nauseum.

                                                                  I used a freeware atomic clock pinger to make sure my system clock was correct (Win 98 doesn't do that automatically), rebooted the computer I don't know how many times, blew away the internet temporary files (based on a suggestion on another site), deactivated a few things in the startup sequence, tried to activate the Palm device, and tried and tried again--and lo and behold, the stars aligned, the angels sang, and it finally activated, and I was able to download the library book I was using to experiment with onto the PDA. Go figure.

                                                                  Of course, converting the PDF for the PDA caused the computer to reboot itself (for reasons known only to the computer gods) but when it reawakened, the file was available for Hotsync.

                                                                  (Yes, my disabled relative has an internet connection--but her normal computer is a Mac, and neither of us has the slightest idea how to download library books onto it, much less from there to a PDA. Just in case you were wondering.)

                                                                  And all this and a dollar will buy tomorrow's newspaper. I post my experience in hopes that it may help others.
                                                                  • 31. Re: HTTP error on Adobe DRM Activator request
                                                                    BWolfe [ADOBE] Level 3
                                                                    Well that's an interesting story.. very persistent!

                                                                    For your relative with the Mac, couldn't they just install the mac version of Digital Editions 1.5? That would allow them to read PDF and EPUB library books.. (don't know about other formats but I'm sure there are other mac readers as well...)

                                                                    Regards,

                                                                    Bentley Wolfe
                                                                    Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                    Adobe
                                                                    • 32. Re: HTTP error on Adobe DRM Activator request
                                                                      Level 1
                                                                      Yes, of course... but the entire point of the exercise is to be able to transfer the e-books to the Palm Pilot for easy portable reading. Our library web page claims that their PDF e-books cannot be transferred to a PDA. I beg to differ... but I can only do it because I slashed-and-burned my way back to Adobe Reader version 6 on my own computer, which for reasons known only to the gods of computing, WILL transfer library books to the PDA. Go figure. I do not know enough about Macs (on purpose, I assure you) to know whether a similar trick could be played with the Mac, and thus the ancient Win 98 laptop hokey-pokey. Also, the library's instructions for doing anything with a Mac are rudimentary at best, and the Mac's owner knows almost as little about her computer as I do....

                                                                      I am nothing if not stubborn. :)

                                                                      And while we're on the topic... for my own enlightenment, are there any upgrades/adjustments planned for Digital Editions for the PC that will enable me, with my Windows XP system, to transfer files from the latest Digital Editions to a PDA? Or is the problem with the e-book publishers? I notice on the library website when I go to check out the books, they say something about being compatible with Adobe 6.0, which might explain why that is the only version in which I can transfer them to the PDA. (As I said... stubborn is my middle name.)

                                                                      The whole purpose of buying the PDA in the first place was for a (relatively) cheap e-book reader that was lighter and easier to maneuver than the laptop, and also doesn't get so hot!
                                                                      • 33. Re: HTTP error on Adobe DRM Activator request
                                                                        I have a Mac running leopard. I have tried re-install, repurchase of ebook, firewall, etc but I still get the following error. I have raised to technical support requests but they have not been replied to. If no solution I will move to CHM this is now available for MAC

                                                                        Adobe DRM Error
                                                                        System: 5
                                                                        State: 4
                                                                        Class: 22
                                                                        Code: 1
                                                                        Message:

                                                                        Your Adobe software could not be activated.
                                                                        No matching activation records found.

                                                                        Eden Info: (0x30) No matching activation records found.
                                                                        Soap Info: Client : No matching activation records found.
                                                                        Adobe DRM Activator error.
                                                                        Server Code: 30
                                                                        Fault location: 22
                                                                        Contact customer support.
                                                                        --- end ---
                                                                        • 34. Re: HTTP error on Adobe DRM Activator request
                                                                          BWolfe [ADOBE] Level 3
                                                                          "And while we're on the topic... for my own enlightenment, are there any upgrades/adjustments planned for Digital Editions for the PC that will enable me, with my Windows XP system, to transfer files from the latest Digital Editions to a PDA? "

                                                                          We are working on device support, but I can't say what devices, or when, etc. Keep in mind that ADE 1.5 runs on top of Flash Player, so devices that don't support Flash Player may be difficult or impossible for us to support.
                                                                          • 35. Re: HTTP error on Adobe DRM Activator request
                                                                            BWolfe [ADOBE] Level 3
                                                                            " I have a Mac running leopard..."

                                                                            John, what tool are you using for your ebook reader, and what is your case #?

                                                                            Regards,

                                                                            Bentley Wolfe
                                                                            Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                            Adobe
                                                                            • 36. Re: HTTP error on Adobe DRM Activator request
                                                                              Level 1
                                                                              Hmm. In my not so humble opinion, then, perhaps Adobe should rethink having dumped the Reader version that DOES allow transfer to a portable device, without requiring Flash. Might there be room to keep both sets of technology available? Especially for those of us who are dusting off old Windows 98 computers for donation to charity or to a disabled friend or relative. And, of course, the all-important ability to move that e-book to the Palm Pilot.

                                                                              Think about it, from the point of view of an end user. Which would YOU rather do, if you're going to read an e-book? Sit at your desk and read on the desktop computer? (NOT!) Sit somewhere else, but with a heavy hot cumbersome laptop? (Let's not even discuss having to be near a power outlet, or limiting your reading time to the life of the laptop battery.)

                                                                              Or wouldn't you rather lounge around anywhere, bed, sofa, beach, back yard, with a device the size of a deck of cards (or the size of a dead-tree book, in the case of a larger reading device), whose battery lasts much longer than any laptop? A device you can stick in a pocket?

                                                                              Most avid readers I know like to read in bed. (And that's often the only time and place a busy person can find a moment to relax and read.) A desktop computer in bed is out of the question. I've done it with the laptop, but it's a pain in the patootie. When it's bedtime, you have to shut the thing down and then get out of your cozy nest so you can move it to a location where it'll be safe for the night. And then there's the Palm Pilot (or other device); just hit the power switch and plonk it on the nightstand, flip off the light and conk out. Sweet dreams!

                                                                              Having tried all of the above (in addition to a lifetime of dead-tree books) I vote for the latter choice.

                                                                              I realize of course that decisions about which technologies to keep and which to retire are not yours; but perhaps you could pass my feedback along to someone in that decision-making department? (And tell them to try taking a laptop to bed night after night for late night reading--and then switch to a handheld device. If they prefer the laptop I'll eat my hat. I'm just sayin'.)
                                                                              • 37. Re: HTTP error on Adobe DRM Activator request
                                                                                BWolfe [ADOBE] Level 3
                                                                                Thanks Carolyn. Good stuff.

                                                                                Bentley
                                                                                • 38. Re: HTTP error on Adobe DRM Activator request
                                                                                  Level 1
                                                                                  My case numbers are:

                                                                                  0180244670 and 0180146945.I am using digital editions 1.5, the latest edition (non beta).
                                                                                  • 39. Re: HTTP error on Adobe DRM Activator request
                                                                                    me too

                                                                                    same thing

                                                                                    is this thing fixed?
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