1 2 Previous Next 53 Replies Latest reply on Jan 30, 2010 10:14 AM by metilou

    Adobe DRM Error

      Adobe DRM Error
      System: 7
      State: 4
      Class: 5
      Code: 31
      Message:
      Your Adobe software could not be activated.
      HTTP error on Adobe DRM Activator request.
      Adobe DRM Activator error (client code 31; HTTP code -1).
      Fault location: 5
      --- end ---

      How do I fix this, I can't open an eBook I've purchased with Adobe Digital Editions. This message comes when the program is authorizing the eBook.
        • 1. Re: Adobe DRM Error
          Level 1
          There was a server problem at the time the user encountered the error. This has been resolved. If anyone is still seeing this error, please submit a support incident at www.adobe.com/support/digitaleditions/.
          • 2. Re: Adobe DRM Error
            Adobe DRM Error
            System: 8
            State: 4
            Class: 66
            Code: 77
            Message:
            VE error 77
            --- end ---
            • 3. Re: Adobe DRM Error
              Level 1
              --------------------------------------------------------------------------------
              georgie alexander - 3:41pm Nov 24, 07 PST (#2 of 2)

              Adobe DRM Error
              System: 8
              State: 4
              Class: 66
              Code: 77
              Message:
              VE error 77
              --- end ---
              • 4. Re: Adobe DRM Error
                I am using Leopard, which I just found out is not supported. However, I've been able to read ebooks purchased prior to acquiring Leopard.

                Then I bought one and tried downloading it post-L. No go. I downloaded it once, received the error message below, tried again. Same error message. This is the error message:

                Adobe DRM Error
                System: 5
                State: 4
                Class: 400
                Code: 19
                Message: Error on response from server.
                Scroll below or view error.log for more details.

                Adobe DRM client Error: 419
                The voucher for this document has already been fulfilled or the ETD file is no longer valid.
                Server Code: 410

                410 Gone
                You must upgrade your eBook client to version or greater
                (27) Retry limit exceeded for VoucherID SKU:9780307266040 for OrderID 2071196484982222. Your order must be re-activated by your retailer to proceed.
                Requested URL: http://ebook.lightningsource.com/fulfill/ebx.etd ?action=purchase &orderid=2071196484982222 &bookid=SKU:9780307266040
                • 5. Re: Adobe DRM Error
                  Level 1
                  The 410 gone error is almost always because the user has double-clicked on the ETD file (which is a temporary download file but often gets dumped on the user's desktop by some browsers (notably FireFox)).

                  The 77 error is due to system clock problems, most commonly because the user changed their clock.

                  Please, for all DRM errors, please submit a support incident at www.adobe.com/support/digitaleditions/. Thanks.
                  • 6. Re: Adobe DRM Error
                    I'm getting an Error 10. Can anyone help? I can't purchase my ebooks at Fictionwise until I resolve first.

                    Adobe DRM ErrorSystem: 5State: 4Class: 800Code: 10Message:
                    Adobe DRM client Error: 810Local voucher engine error:VE error code 10Requested URL: http://ebookfulfill.adobe.com/fulfill/ebx.etd ?action=purchase &orderid=325475793839874 &bookid=ISBN:0596526091

                    --- end ---
                    • 7. Re: Adobe DRM Error
                      Level 1
                      subscribing...
                      • 8. Re: Adobe DRM Error
                        Level 1
                        I have written to Adobe using the suggested. Adobe has not deigned to reply. At this point, I'm off the Adobe ebook scam. I have, last count, 6 books I cannot read on my leopard system. Bought them but receive DRM error messages when I try to actually read.

                        Louis Suarez
                        • 9. Re: Adobe DRM Error
                          Level 1
                          As noted several times, Digital Editions 1.0 does not yet support Leopard. Or, more accurately, there is a bug in the server side code (URLs are not correctly terminated) which does not cause problems on Windows of 10.4. We have implemented a workaround and it will be in the next release, which is coming soon.

                          As for no email reply, I will contact him directly.
                          • 10. Re: Adobe DRM Error
                            Level 1
                            to reply to my own message:
                            Adobe's Ric Wright has responded with alacrity and politeness to my recent posts. Thanks Ric!
                            Louis
                            • 11. Re: Adobe DRM Error
                              Adobe DRM Error
                              System: 7
                              State: 4
                              Class: 5
                              Code: 31
                              Message:
                              Your Adobe software could not be activated.
                              HTTP error on Adobe DRM Activator request.
                              Adobe DRM Activator error (client code 31; HTTP code 556).
                              Fault location: 5
                              --- end ---
                              I receive this error when I try to open my .epub ebook. is there any solution?
                              with best regards.
                              • 12. Re: Adobe DRM Error
                                I have two e-book DRM profiles, one for an older machine and one for this machine. I reinstalled XP on this machine and changed the machine name. I'm running Adobe Reader 7.0.9. When attempting to access my e-books on this machine, I was prompted to reactivate. I went to the Adobe DRM site and clicked on the "Activate" button. I consistently get the following error:

                                Your Adobe software could not be activated.
                                No matching activation records found.
                                Eden info: (0x1e) No matching activation records found.
                                Soap info: Client : No matching activation records found.
                                Adobe DRM Activator error (server code 30).
                                Fault location: 22
                                Contact customer support.

                                Help would be appreciated.
                                • 13. Re: Adobe DRM Error
                                  Level 1
                                  We are researching this one. Please submit a support incident at www.adobe.com/support/digitaleditions/.

                                  The server in question is old. Sometimes there are glitches. Did you try activating again?
                                  • 14. Re: Adobe DRM Error
                                    Error message on trying to activate e-book. If anyone could provide me with some quick help it would be much appreciated.

                                    Adobe DRM Error
                                    System: 7
                                    State: 4
                                    Class: 15
                                    Code: 1
                                    Message: Error on request or response from server.
                                    Please check your network connection and try again.
                                    Scroll below or view error.log for more details.
                                    Your Adobe software could not be activated.
                                    Incorrect Adobe DRM Activator action or URL.
                                    Adobe DRM Activator error (server code 4).
                                    Fault location: 15
                                    Contact customer support.
                                    --- end ---
                                    • 15. Re: Adobe DRM Error
                                      I'm getting the exact same message as Paulo Villela. I get the message after I attempt to open up an old DRM'd pdf file - one which I must have "activated" before some changes to my system. Anyway, when I open up the file, acrobat opens up a window with the following:

                                      ***********************

                                      You have Digital Editions from a prior version of Acrobat or Adobe Reader. Re-activation is required in order to continue accessing these documents.

                                      What would you like to do with these documents?
                                      o Re-Activate over the Internet using my Passport or Adobe ID
                                      o Re-activate without using a Passport or Adobe ID, if possible
                                      o I never want to upgrade my existing Digital Editions
                                      ***********************

                                      Except that the 1st option is greyed out. I click on the 2nd option, and then I get the message that Paulo gets.

                                      Any fix for this?

                                      Thanks!
                                      • 16. Re: Adobe DRM Error
                                        Adobe DRM Error
                                        System: 5
                                        State: 4
                                        Class: 400
                                        Code: 19
                                        Message: Error on response from server.
                                        Scroll below or view error.log for more details.

                                        Adobe DRM client Error: 419
                                        The voucher for this document has already been fulfilled or the ETD file is no longer valid.
                                        Server Code: 410

                                        410 Gone
                                        (5) Could not obtain voucher
                                        (44) The ETD file for this request has already been used and has expired. Re-use your original book download link to get your books.
                                        Requested URL: http://66.135.49.27/fulfill/ebx.etd ?action=purchase &orderid=654376552163828 &bookid=EBK:000272150

                                        --- end ---
                                        Adobe DRM Error
                                        System: 5
                                        State: 4
                                        Class: 800
                                        Code: 77
                                        Message:

                                        Adobe DRM client Error: 877
                                        Local voucher engine error:
                                        VE error code 77
                                        Requested URL: http://ebookfulfill.adobe.com/fulfill/ebx.etd ?action=purchase &orderid=011536796722017 &bookid=ISBN:0596526091

                                        --- end ---

                                        My system is windows xp sp2
                                        • 17. Re: Adobe DRM Error
                                          I did not see any solution to the above error. I'm having the same problem. Is Digital Editions compatible with Vista? And could there be an issue if someone forwarded me an e-book, even though the file was unopened?
                                          • 18. Re: Adobe DRM Error
                                            Level 1
                                            Folks, as noted at the top of the Forum, for DRM errors, please submit a support incident at www.adobe.com/support/digitaleditions/. Thanks.
                                            • 19. Re: Adobe DRM Error
                                              Level 1
                                              error same time

                                              how is solve
                                              • 20. Re: Adobe DRM Error
                                                Adobe DRM ACTIVATION Error

                                                Vikram Jain

                                                Your Adobe software VERSION 7 could not be activated.

                                                Adobe DRM Activator error (server code 4).
                                                Fault location: 3
                                                contact customer support
                                                --- end ---

                                                How do I fix this, I can't open an eBook I've purchased from diesel e books and their books can only be viewed using adobe version 7. This message comes when the program is authorizing the eBook.
                                                • 21. Re: Adobe DRM Error
                                                  Hi,

                                                  I hope you can help me. I tried contacting Adobe by using the email address they provided for DRM issues, but so far no reply. So I'll try here to hopefully get some response.

                                                  I am unable to open an eBook Item: 078655455X - Dietz, William , C. McCade on the Run (Adobe Reader) ISBN: 078655455X.I get an error message stating "This document can not be opened because ownership can not be established on this computer. I've been on the same computer for many years. I can open other DRM enabled eBooks (PDF) with no problem. I can't authorize my computer because I get yet another error message stating Your Adobe software could not be activated. Client user is not an EasyActivation user and cannot be migrated to a full user.

                                                  I have owned this computer for several years, and primarily use the email address used to send this email. My system information:

                                                  OS Name Microsoft Windows XP Professional
                                                  Version 5.1.2600 Service Pack 3 Build 2600
                                                  OS Manufacturer Microsoft Corporation
                                                  System Manufacturer Dell Inc.
                                                  System Model Dell DM051
                                                  System Type X86-based PC
                                                  Processor x86 Family 15 Model 4 Stepping 7 GenuineIntel ~2793 Mhz
                                                  Total Physical Memory 2,048.00 MB
                                                  Available Physical Memory 1.03 GB
                                                  Total Virtual Memory 2.00 GB
                                                  Available Virtual Memory 1.96 GB

                                                  My email address is bobg2u@pacbell.net. A long time ago I had a hot mail address of bobg2u@hotmail.com, but I have not used that for years

                                                  Can you help me activate my book so I can read it?.
                                                  • 22. Re: Adobe DRM Error
                                                    BWolfe [ADOBE] Level 3
                                                    Bob,

                                                    Unforutnately, due to an error on the web team somewhere, the adobe.com/support/digital editions page incorrectly showed an email address that you could use for contacting support. However, that information was incorrect. All support is done through
                                                    http://www.adobe.com/support/digitaleditions.

                                                    So are you getting this error in Digital Editions 1.5?? Or in some version of Acrobat Reader?
                                                    • 23. Re: Adobe DRM Error
                                                      Level 1
                                                      Hi,
                                                      I'm getting this error on v7.0.9. And yes, I would like to upgrade but I have to use this version if I want test to speech capabilities (unless you have updated information). The publisher for whatever reason is no longer available (according to the eBook distributor eDiesel).

                                                      All I really want to do is read the book I have paid for. ;-(

                                                      Is this the proper forum for this question or should I switch to another?

                                                      Thanks!
                                                      • 24. Re: Adobe DRM Error
                                                        BWolfe [ADOBE] Level 3
                                                        Bob, I can't really help you with Reader-specific errors (I only came into the ebook world as of Digital Editions...) So you should try the Acrobat forum for this one I'd say..

                                                        (and no, there is no word on read-aloud for ADE.. you still need to use Reader...)

                                                        Regards,

                                                        Bentley Wolfe
                                                        Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                        Adobe
                                                        • 25. Re: Adobe DRM Error
                                                          Level 1
                                                          OK. So I take it there is no DRM forum or gruop which handles these type of issues?
                                                          • 26. Re: Adobe DRM Error
                                                            BWolfe [ADOBE] Level 3
                                                            Well, ideally on the acrobat forum, though I'm not sure you'll get much help there either.

                                                            Are there any DRM error numbers listed in that error? If so I might be able to find it in one of the old knowledgebase docs.. or maybe one of the engineers might have an idea...
                                                            • 27. Re: Adobe DRM Error
                                                              Bought a new ebook and get a the following everytime I try to download it;

                                                              Adobe DRM Error
                                                              System: 5
                                                              State: 4
                                                              Class: 800
                                                              Code: 77
                                                              Message:

                                                              Adobe DRM client Error: 877
                                                              Local voucher engine error:
                                                              VE error code 77

                                                              Requested URL:
                                                              http://66.135.49.27/fulfill/ebx.etd ?action=purchase &orderid=660204526876773 &bookid=EBK:000290184

                                                              --- end ---

                                                              Any help would be appreciated.
                                                              • 28. Re: Adobe DRM Error
                                                                BWolfe [ADOBE] Level 3
                                                                This is probably a firewall/network or proxy problem as described in this technote:

                                                                "Error: "Adobe DRM Error" when you activate Digital Editions or access an eBook"
                                                                http://www.adobe.com/go/kb402747

                                                                Regards,

                                                                Bentley Wolfe
                                                                Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                Adobe
                                                                • 29. Re: Adobe DRM Error
                                                                  Level 1
                                                                  It is not a firewall problem as far as I can tell. I disabled everything on my computer and the error is in my other ebooks as well. I went through the suggested technote to no effect. On the wierd side I do show a digitaleditions2x0. Not sure wher to go from here but I am fairly frustrated at this point.

                                                                  Aaron
                                                                  • 30. Re: Adobe DRM Error
                                                                    BWolfe [ADOBE] Level 3
                                                                    Aaron, please open a support case so we can have someone work with you more in-depth....

                                                                    To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

                                                                    http://www.adobe.com/support/flashplayerRegards,

                                                                    Bentley Wolfe
                                                                    Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                    Adobe
                                                                    • 31. Re: Adobe DRM Error
                                                                      I am receiving the following message:

                                                                      Adobe DRM Error
                                                                      System: 7
                                                                      State: 4
                                                                      Class: 15
                                                                      Code: 2
                                                                      Message: Error on request or response from server.
                                                                      Please check your network connection and try again.
                                                                      Scroll below or view error.log for more details.
                                                                      Your Adobe software could not be activated.
                                                                      Your Adobe software could not be activated. \nThe Adobe DRM Activator is not responding.

                                                                      I am using windows xp and tried accessing it with Firebfox and Explorer, but none of it works. Please help! Thanks
                                                                      • 32. Re: Adobe DRM Error
                                                                        BWolfe [ADOBE] Level 3
                                                                        Paul,

                                                                        The Adobe Activation server was taken offline for maintenance yesterday for four hours. That's what caused this error. It's back up now and the error should go away.

                                                                        Regards,

                                                                        Bentley Wolfe
                                                                        Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                        Adobe
                                                                        • 33. Re: Adobe DRM Error
                                                                          Hi,

                                                                          I am posting here since the email support does not seem to be available anymore.

                                                                          I bought on eBook, succeeded in downloading the ebx.etd file, but have been unable to open it in Digital Editions. I receive the following error message:

                                                                          Erreur Adobe DRM
                                                                          Système: 5
                                                                          Etat: 4
                                                                          Classe: 400
                                                                          Code: 41
                                                                          Message: Erreur lors de la réponse du serveur.
                                                                          Faites défiler l'affichage ci-dessous ou consultez le journal error.log pour plus de détails.
                                                                          Adobe DRM client Error: 441
                                                                          Could not authenticate with voucher engine at server
                                                                          Server Code: 400
                                                                          400 Bad Request
                                                                          (26) OrderID 044181038129402 has expired on Tue, 5 Aug 2008 17:07:00 UTC. Please contact customer service for more information.
                                                                          Requested URL:
                                                                          http://boyle.vault.com/fulfill/ebx.etd ?action=purchase &orderid=044181038129402 &bookid=ISB:1-58131-515-5
                                                                          --- fin ---

                                                                          I am using Windows Vista, Adobe Reader 8.1.2 and Digital Editions 1.5.
                                                                          I tried to desactivate my firewall but it did not change anything.
                                                                          I have been trying for 2 days now so I don't think this is just a temporary server issue.

                                                                          Thanks for your help.

                                                                          Pierre
                                                                          • 34. Re: Adobe DRM Error
                                                                            Adobe DRM Error
                                                                            System: 8
                                                                            State: 4
                                                                            Class: 65
                                                                            Code: 176
                                                                            Message:

                                                                            VE error 176
                                                                            --- end ---
                                                                            • 35. Re: Adobe DRM Error
                                                                              BWolfe [ADOBE] Level 3
                                                                              All, please open support cases for your DRM errors.

                                                                              To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.
                                                                              • 36. Re: Adobe DRM Error
                                                                                Level 1
                                                                                I have opened a case. Adobe closed them without bothering to resolve the issue. How do I get my books to work?

                                                                                Aaron
                                                                                • 37. Re: Adobe DRM Error
                                                                                  BWolfe [ADOBE] Level 3
                                                                                  Aaron, please post the case # here and I'll get somebody back on it. Promise.

                                                                                  Regards,

                                                                                  Bentley Wolfe
                                                                                  Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                                  Adobe
                                                                                  • 38. Re: Adobe DRM Error
                                                                                    Level 1
                                                                                    0180332842 is the case number. I opened the cases that they closed yet again. I am growing fairly annoyed with this. Everytime that I try and use Acrobat 8 Pro to open a book it trys to install Digital Editions. Is there a way to bypass this and just use Acrobat? Digital Editions sucks and I paid good money for Acrobat. Will Acrobat 9 bypass the need for Digital Editions?

                                                                                    Aaron
                                                                                    • 39. Re: Adobe DRM Error
                                                                                      BWolfe [ADOBE] Level 3
                                                                                      Acrobat 8 does NOT read any type of ebook content. All of that was moved into Digital Editions 1.5. So that's the correct behavior for Acrobat 8, to try to launch Digital Editions. Only Acrobat 6 and 7 read ebook content.

                                                                                      Your case does -not- show as closed when i look at it in our system. If you show it as closed in the web portal then that's something that we should have investigated..

                                                                                      However, the bigger problem is that the info given to you via the case was pretty much completely inadequate. I am going to ask a senior agent to take over..

                                                                                      That said, DRM errors do happen, and they can be difficult to figure out. They're definitely not all time zone/system clock/firewall issues..

                                                                                      All the info I have internally says that error 77 -is- a system clock problem. I'll put the senior agent on it and we'll see what can get figured out.

                                                                                      Regards,

                                                                                      Bentley Wolfe
                                                                                      Senior Support Engineer, Flash/Flash Player/Digital Editions
                                                                                      Adobe
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