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This is my first time installing this software and I am getting the error message "Could not find Digital Editions folder". From reading the forums I can see that this has been a major issue for over 3 years. I have none of the issues that you list that would keep it from working correctly. Your installer says that the program was correctly installed, My "My Documents" folder is on the C drive (the Digital Editions folder is already showing in the folder) and I have no foreign non-ascii characters in my folder path. I have tried installing it on Windows XP, Vista, 7 and on my Powerbook and I still get the error message "Could not find Digital Editions folder". I am using the latest edition so why does this software not work? And why can't the software be downloaded and then installed? Why does it have to be installed from the web?