1 Reply Latest reply on Mar 6, 2008 7:42 PM by (Ric_Wright)

    The voucher folder is not writable

      Error: The voucher folder is not writable. Please check that you have permission to use protected documents on your system

      What does this message really mean and how do you fix it? We have customers who send us support questions reading this When I download the file everything works fine so I am pretty sure it is not the file but on the user end.

      There are two cases that I know of where this happens:

      The directory: C:\Documents and Settings\<your-user-name>\Application Data has been mark as protected or shared

      The user name has a non-ascii character in it like the name coté (which has to be changed to cote)

      These I know what to do about.

      Some of the time the error is baffling! Any suggestions or ideas?