4 Replies Latest reply on Mar 17, 2008 12:17 PM by (Ric_Wright)

    How long does it take to respond to an e-mail?

      Hi, just as the title says, I'd like to know how long it takes for tech support to respond to an e-mail.

      I'm sure that my issue is not the only one that needs urgent attention, but I'd like to at least be aware of how long I am required to wait instead of having to stress out over not knowing why I cannot receive a prompt solution to my problem.

      I will say that it is completely unfair for me to have to suffer for the deficiencies of a product that I paid for with the expectation that it would work. For a program that deals with digital textbooks, more attention should be paid to customers because the material is sensitive. In my case, I haven't been able to study the material from my required textbook for a few weeks because of these problems.

      Please respond.