34 Replies Latest reply on May 23, 2012 4:33 AM by lorider2

    Digital Editions Crashes on Start

      I just installed the final version of Digital Editions and cannot using as it crashes on startup. The last beta worked ok.

      When I start the final version for the first time it shows me the EULA dialog then it crashes right asfter I click OK. Any subsequent tries and DE crashes right away. It never gets to really initializing, installing shortcuts or any of that.

      I just purchased a book which info I really need to start on a project and now I'm stuck as neither the regular Reader nor Acrobat Pro will open it. This is very frustrating...
        • 1. Re: Digital Editions Crashes on Start
          Ditto.  Happens whether or not I attempt install via IE or Firefox.  Seems like an assembly code problem (repne function), so I've copied/pasted the Dr Watson log.  Maybe some smart Adobe programmer can figure this out.<br /><br />-Greg<br />-----------------------------------<br /><br />Application exception occurred:<br />        App:  (pid=1932)<br />        When: 6/19/2007 @ 16:31:53.263<br />        Exception number: c000001d (illegal instruction)<br /><br />*----> System Information <----*<br />        Computer Name: HOKIE<br />        User Name: Greg<br />        Number of Processors: 1<br />        Processor Type: x86 Family 6 Model 4 Stepping 2<br />        Windows 2000 Version: 5.0<br />        Current Build: 2195<br />        Service Pack: 4<br />        Current Type: Uniprocessor Free<br />        Registered Organization: Hokie Hysteria<br />        Registered Owner: Greg<br /><br />*----> Task List <----*<br />   0 Idle.exe<br />   8 System.exe<br /> 208 SMSS.exe<br /> 240 CSRSS.exe<br /> 264 WINLOGON.exe<br /> 292 SERVICES.exe<br /> 304 LSASS.exe<br /> 416 ati2evxx.exe<br /> 500 svchost.exe<br /> 532 spoolsv.exe<br /> 572 defwatch.exe<br /> 592 svchost.exe<br /> 640 rtvscan.exe<br /> 724 regsvc.exe<br /> 740 mstask.exe<br /> 864 stisvc.exe<br /> 892 ULCDRSvr.exe<br /> 916 vsmon.exe<br />1004 MSGSYS.exe<br />1036 WinMgmt.exe<br />1052 mspmspsv.exe<br />1064 svchost.exe<br />1424 ati2evxx.exe<br />1492 explorer.exe<br />1540 vptray.exe<br />1320 zlclient.exe<br />1260 jusched.exe<br /> 276 itype.exe<br /> 812 iTunesHelper.ex.exe<br />1552 internat.exe<br />1560 TeaTimer.exe<br />1568 wbload.exe<br />1584 GoogleToolbarNo.exe<br />1444 HOTSYNC.exe<br />1692 iPodService.exe<br />1376 firefox.exe<br />1824 IEXPLORE.exe<br />1932 digitaleditions.exe<br /> 400 DRWTSN32.exe<br />   0 _Total.exe<br /><br />(00400000 - 00AAF000) <br />(77F80000 - 77FFC000) <br />(63000000 - 63095000) <br />(78000000 - 78045000) <br />(7C570000 - 7C624000) <br />(70A70000 - 70AD6000) <br />(77F40000 - 77F7C000) <br />(77E10000 - 77E6F000) <br />(7C2D0000 - 7C335000) <br />(77D30000 - 77D9F000) <br />(7C740000 - 7C7CC000) <br />(77430000 - 77441000) <br />(779B0000 - 77A4B000) <br />(7CE20000 - 7CF0F000) <br />(77820000 - 77827000) <br />(759B0000 - 759B6000) <br />(77570000 - 775A0000) <br />(75030000 - 75044000) <br />(75020000 - 75028000) <br />(76B30000 - 76B6E000) <br />(71710000 - 71794000) <br />(7CF30000 - 7D176000) <br />(7C340000 - 7C34F000) <br />(6E420000 - 6E426000) <br />(75E60000 - 75E7A000) <br />(66000000 - 660CC000) <br />(6B2C0000 - 6B2C5000) <br />(66600000 - 66617000) <br />(7C950000 - 7C9DF000) <br />(70440000 - 704CF000) <br />(67400000 - 67427000) <br />(7C0F0000 - 7C154000) <br />(77560000 - 77568000) <br />(77400000 - 77408000) <br />(77410000 - 77423000) <br />(72A00000 - 72A2D000) <br /><br />State Dump for Thread Id 0x55c<br /><br />eax=016e90b0 ebx=016c8f40 ecx=00000000 edx=00000018 esi=016dcf10 edi=016c7540<br />eip=05310b78 esp=0012e4a0 ebp=0012e4d0 iopl=0         nv up ei pl zr na po nc<br />cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000246<br /><br />function: <nosymbols><br />        05310b50 81fc30000500     cmp     esp,0x50030<br />        05310b56 0f8273060000     jb      053111cf<br />        05310b5c 55               push    ebp<br />        05310b5d 8bec             mov     ebp,esp<br />        05310b5f 81ec30000000     sub     esp,0x30<br />        05310b65 8b4510           mov     eax,[ebp+0x10]         ss:014583b6=18e80000<br />        05310b68 8b00             mov     eax,[eax]              ds:016e90b0=00860f78<br />        05310b6a 8b0de4504001     mov     ecx,[014050e4]         ds:014050e4=00000000<br />        05310b70 85c9             test    ecx,ecx<br />        05310b72 0f8544060000     jne     053111bc<br />FAULT ->05310b78 f20f10           repne   ???<br />        05310b7b 0548603f01       add     eax,0x13f6048<br />        05310b80 f20f11           repne   ???<br />        05310b83 8080000000f20f   add    byte ptr [eax+0xf2000000],0xf ds:f36e90b0=??<br />        05310b8a 118098000000     adc     [eax+0x98],eax         ds:016e9148=00000000<br />        05310b90 c7809400000001000000                            ds:016e9144=00000000<br />                                  mov     dword ptr [eax+0x94],0x1<br />        05310b9a f20f11           repne   ???<br />        05310b9d 80a8000000c780   sub   byte ptr [eax+0xc7000000],0x80 ds:c86e90b0=??<br />        05310ba4 b800000001       mov     eax,0x1000000<br />        05310ba9 0000             add     [eax],al                     ds:016e90b0=78<br />        05310bab 00c7             add     bh,al<br />        05310bad 80c000           add     al,0x0<br /><br />*----> Stack Back Trace <----*<br /><br />FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name<br />0012E4D0 005DF1BF 016DCF10 00000000 0012E518 016C8F40 <nosymbols> <br />0012E51C 005DF1BF 016E7A00 00000000 0012E548 00000000 !<nosymbols> <br />0012E564 005BE059 00000000 0012E5A4 014350D0 016BFB50 !<nosymbols> <br />0012E5B4 0055CB49 014350D0 016BFB50 0084EEEB 013E84C0 !<nosymbols> <br />0012E648 0055D3E7 013E84C0 00000001 00000001 01405020 !<nosymbols> <br />0012E6C4 0055D804 013E84C0 0012E754 00000000 01405020 !<nosymbols> <br />00000000 00000000 00000000 00000000 00000000 00000000 !<nosymbols> <br /><br />*----> Raw Stack Dump <----*<br />0012e4a0  40 a6 6d 01 01 00 00 00 - 03 00 00 00 02 00 00 00  @.m.............<br />0012e4b0  01 00 00 00 05 00 00 00 - 30 01 00 00 53 7c 4d 01  ........0...S|M.<br />0012e4c0  83 7d 4d 01 40 75 6c 01 - e0 82 41 01 07 00 00 00  .}M.@ul...A.....<br />0012e4d0  1c e5 12 00 bf f1 5d 00 - 10 cf 6d 01 00 00 00 00  ......]...m.....<br />0012e4e0  18 e5 12 00 40 8f 6c 01 - 00 7a 6e 01 1c 26 5c 00  ....@.l..zn..&\.<br />0012e4f0  10 cf 6d 01 00 00 00 00 - 18 e5 12 00 20 0b 31 05  ..m......... .1.<br />0012e500  10 cf 6d 01 00 00 00 00 - 18 e5 12 00 14 99 4d 01  ..m...........M.<br />0012e510  40 8f 6c 01 e0 82 41 01 - b0 90 6e 01 64 e5 12 00  @.l...A...n.d...<br />0012e520  bf f1 5d 00 00 7a 6e 01 - 00 00 00 00 48 e5 12 00  ..]..zn.....H...<br />0012e530  00 00 00 00 20 50 40 01 - 31 33 5c 00 00 7a 6e 01  .... P@.13\..zn.<br />0012e540  00 00 00 00 48 e5 12 00 - b0 90 6e 01 40 35 6c 01  ....H.....n.@5l.<br />0012e550  b1 90 6e 01 a0 80 6e 01 - 00 7a 6e 01 40 35 6c 01  ..n...n..zn.@5l.<br />0012e560  48 e5 12 00 b4 e5 12 00 - 59 e0 5b 00 00 00 00 00  H.......Y.[.....<br />0012e570  a4 e5 12 00 d0 50 43 01 - 50 fb 6b 01 d0 50 43 01  .....PC.P.k..PC.<br />0012e580  44 c8 5a 00 00 00 00 00 - a4 e5 12 00 a4 e5 12 00  D.Z.............<br />0012e590  00 00 00 00 84 de 55 00 - 51 fb 6b 01 00 00 00 00  ......U.Q.k.....<br />0012e5a0  a4 e5 12 00 b1 90 6e 01 - d0 50 43 01 20 50 40 01  ......n..PC. P@.<br />0012e5b0  50 fb 6b 01 48 e6 12 00 - 49 cb 55 00 d0 50 43 01  P.k.H...I.U..PC.<br />0012e5c0  50 fb 6b 01 eb ee 84 00 - c0 84 3e 01 00 00 00 00  P.k.......>.....<br />0012e5d0  20 50 40 01 20 50 40 01 - 64 e6 12 00 94 49 4c 01   P@. P@.d....IL.<br /><br />State Dump for Thread Id 0x798<br /><br />eax=77d37dd0 ebx=0014e1a8 ecx=0012e3a4 edx=00000000 esi=0014e048 edi=00000100<br />eip=77f88b37 esp=02b4fe28 ebp=02b4ff74 iopl=0         nv up ei pl nz na po nc<br />cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000206<br /><br />function: ZwReplyWaitReceivePortEx<br />        77f88b2c b8ac000000       mov     eax,0xac<br />        77f88b31 8d542404         lea     edx,[esp+0x4]          ss:03e79d0f=????????<br />        77f88b35 cd2e             int     2e<br />        77f88b37 c21400           ret     0x14<br />        77f88b3a 8bff             mov     edi,edi<br /><br />*----> Stack Back Trace <----*<br /><br />FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name<br />02B4FF74 77D58E4A 77D3AEED 0014E048 77D50101 00130000 ntdll!ZwReplyWaitReceivePortEx <br />02B4FFA8 77D37DE8 0014D7D0 02B4FFEC 7C57B3BC 0014E1A8 rpcrt4!TowerConstruct <br />02B4FFB4 7C57B3BC 0014E1A8 77D50101 00130000 0014E1A8 rpcrt4!I_RpcConnectionInqSockBuffSize2 <br />02B4FFEC 00000000 00000000 00000000 00000000 00000000 kernel32!lstrcmpiW <br /><br />State Dump for Thread Id 0x43c<br /><br />eax=7ce85ae5 ebx=00000102 ecx=00150ec8 edx=00000000 esi=77f88398 edi=02c4ff74<br />eip=77f883a3 esp=02c4ff60 ebp=02c4ff7c iopl=0         nv up ei pl nz na po nc<br />cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000206<br /><br />function: NtDelayExecution<br />        77f88398 b832000000       mov     eax,0x32<br />        77f8839d 8d542404         lea     edx,[esp+0x4]          ss:03f79e47=????????<br />        77f883a1 cd2e             int     2e<br />        77f883a3 c20800           ret     0x
          • 2. Re: Digital Editions Crashes on Start
            Level 1
            Can you give us some additionl info?
            OS and version?
            Flash version?
            Default browser?
            Network type?
            User permissions (admin, normal, managed)?
            Anything unusal, e.g. My Documents mapped to a thumb drive,etc.?
            • 3. Re: Digital Editions Crashes on Start
              Level 1
              I'm on Win XP Pro SP2

              Flash 9.0.45.0

              Default is IE7 but I have tried installing and running from both IE7 and Opera 9.2... same result.

              Network type? None, this is a standalone machine connected to the Web through broadband (3Com ethernet card).

              I'm installing and using all software from an administrator account.

              Nothing unusual about My Documents which resides on the C drive as is default.

              The app creates a player_crash_log_(xx).mdmp file in the temp folder everytime I try to start it and it crashes. If it would be useful I could send that file to whoever may have a use for it to debug the issue.
              • 4. Re: Digital Editions Crashes on Start
                Same problems here. I've uninstalled DE beta as well as Apollo and AIR betas, but no luck!

                OS: Win XP Tablet Edition w/SP2
                Flash 9,0,28,0
                Browsers: IE6, Opera 9, FireFox 2.0.0.1
                • 5. Re: Digital Editions Crashes on Start
                  Same for me too, beta worked fine and the new version crashes on opening. Ive reinstalled it a couple times but it gets to the user agreement part after the installation and then just crashes.

                  I'm on windows 2k and using firefox

                  Got an interview soon and I need to use the program to open a file! Fix please :)
                  • 6. Re: Digital Editions Crashes on Start
                    I was on download.com yesterday and saw this link for this product. I got a little intrigued and downloaded it to see how well it worked. I initially installed it on my laptop and then on a portable pocket drive. They work very well.
                    • 7. Re: Digital Editions Crashes on Start
                      Dear Sir I am in the same trouble,NEED to read eBook Urgently and the digital edition crashes on the EULA.

                      Thanks
                      • 8. Re: Digital Editions Crashes on Start
                        Same problem here.

                        When I try to start DE it crashes.

                        I'm running Win XP sp2, Flash player 9,0,45,0, Firefox 2.0 and also I have installed several CS3 products(Ps, Fl, Dw, Ai)
                        • 9. Re: Digital Editions Crashes on Start
                          Level 1
                          I have had absolutely no problem with the app at all. I even have it on a portable drive and it runs from it just fine on any computer. i do have media center, maybe that is the difference. I do not know.
                          • 10. Re: Digital Editions Crashes on Start
                            Hello there,

                            I am having the same trouble. Mine started crashing at the EULA after I had updated the reader, or so I thought it was an update. I NEED to read my eBooks.

                            I'm using XP Pro w/SP2, Firefox is my default browser.

                            Thank you in advance for your cooperation and assistance.
                            • 11. Re: Digital Editions Crashes on Start
                              Level 1
                              We have found the problem. It is no solace to those of you encountering it, but it is rare. We know the problem and are working on a solution.

                              Ric Wright
                              Adobe
                              • 12. Re: Digital Editions Crashes on Start
                                Level 1
                                Good to hear Ric. Any ETA on when you think the solution or a new version of the app might be made available?
                                • 13. Re: Digital Editions Crashes on Start
                                  Level 1
                                  Thank you for the information, Ric. I'm as anxious as Mr. Bergeron is about when the solution is forthcoming.
                                  • 14. Re: Digital Editions Crashes on Start
                                    For those of you who are reading this and are not running Windows Vista, you can workaround this issue by uninstalling Reader 8.x and going back to Reader 7. You can download previous versions here: http://www.adobe.com/products/acrobat/readstep2_allversions.html. Unfortunately, since Adobe made this upgrade mandatory, those of us on Windows Vista are SOL. I need this software for class, I have case studies in eBook format that I cannot open.
                                    • 15. Re: Digital Editions Crashes on Start
                                      Level 1
                                      We are looking into this as a top priority. We have managed to reproduce it after a lot of searching, but the only machines we have seen it on are older machines - Pentium3 and similar. Can the people who see it please send any logs, etc. in a support incident at www.adobe.com/support/digitaleditions/? Also, can you tell us the type of CPU you are using? Thanks.
                                      • 16. Re: Digital Editions Crashes on Start
                                        I am in the same boat and have some very urgent e-books that I must open for work. I feel extremely frustrated about this apparent mismanagement and would appreciate knowing what can be done to fix this problem as soon as possible.
                                        • 17. Re: Digital Editions Crashes on Start
                                          I'm having the same problem also. I have it running perfectly on my work pc which is a Pentium4 512mb XP pro Sp2 but when i got home and install it on my home pc Pentium3 512mb XP pro Sp2, DE just crashes upon launch. When might i find the crashlog that you need so i can submit it to you? Thanks.
                                          • 18. Re: Digital Editions Crashes on Start
                                            Level 1
                                            I'm running it on home PC, which is a Gateway with an Intel Celeron CPU, 512MB; OS is XP Pro w/SP2
                                            • 19. Re: Digital Editions Crashes on Start
                                              Me too same problem!
                                              Win 2000 SP4
                                              AMD Athlon XP(2400+)
                                              512MB
                                              • 20. Re: Digital Editions Crashes on Start
                                                "We are looking into this as a top priority"

                                                Well that's good of you, after (a) forcing people to use this software to view files they paid good money for that are only available in your 'universal' format and (b) ensuring they can't.

                                                In case you hadn't guessed I share this problem, with an XP2000+ CPU under WXP SP2. And no, I'm not going to apologise for having an old processor which seems to work just fine with everybody else's software.
                                                • 21. Re: Digital Editions Crashes on Start
                                                  Level 1
                                                  Here's the crash report generated on my computer:<br /><br /><?xml version="1.0" encoding="UTF-16"?><br /><DATABASE><br /><EXE NAME="digitaleditions2x0.exe" FILTER="GRABMI_FILTER_PRIVACY"><br />    <MATCHING_FILE NAME="digitaleditions2x0.exe" SIZE="7950766" CHECKSUM="0xEB5C7A0A" BIN_FILE_VERSION="9.0.464.27" BIN_PRODUCT_VERSION="9.0.464.27" PRODUCT_VERSION="1.0" FILE_DESCRIPTION="Adobe Digital Editions" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Digital Editions" FILE_VERSION="9,0,464,27" ORIGINAL_FILENAME="digitaleditions2x0.exe" INTERNAL_NAME="Adobe Digital Editions 1.0" LEGAL_COPYRIGHT="© 1996-2007 Adobe Macromedia Software LLC. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.464.27" UPTO_BIN_PRODUCT_VERSION="9.0.464.27" LINK_DATE="06/16/2007 20:42:15" UPTO_LINK_DATE="06/16/2007 20:42:15" VER_LANGUAGE="English (United States) [0x409]" /><br /></EXE><br /><EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY"><br />    <MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" /><br /></EXE><br /></DATABASE>
                                                  • 22. Re: Digital Editions Crashes on Start
                                                    Level 1
                                                    We have posted a new build of Digital Editions, 1.0.0.467. This resolves the crash that was seen by some Windows users (primarily older P3 CPUs). To get the fixed build, please go to your Control Panel -> Add or Remove Programs and remove Digital Editions. Then go to

                                                    http://www.adobe.com/products/digitaleditions/

                                                    The button should now say Install Digital Editions. Go ahead and do that, agreeing to the prompts as they come. It should install and launch DE without problems. Please let us know that if this does not work for anyone who was seeing the crash previously.

                                                    Thanks,
                                                    Ric Wright
                                                    Adobe Systems
                                                    • 23. Re: Digital Editions Crashes on Start
                                                      Level 1
                                                      Works perfectly. Thank you!
                                                      • 24. Re: Digital Editions Crashes on Start
                                                        Level 1
                                                        Works Like a charm. Thank you so much!
                                                        • 25. Re: Digital Editions Crashes on Start
                                                          Level 1
                                                          Ric,

                                                          Thanks for your responsiveness. I'm impressed with your team's agility on this one.

                                                          -Greg
                                                          • 26. Re: Digital Editions Crashes on Start
                                                            Level 1
                                                            The new build works for me as well. Thanks for fixing it this quickly guys!
                                                            • 27. Re: Digital Editions Crashes on Start
                                                              This is still happening to me. My laptop is brand new, its a HP Centrino 2gHz Duo Core, 2gb RAM, 80Gb HDD, IE7, Adobe Acrobat 8 Profesional (I have tried to use Adobe Reader 6 to 8 but same issue), Flash v9.

                                                              Can you please advise me on what the fix is? I have deleted and re-downloaded ebooks to same effect, I have checked Flash and its all ok (Always Allow). I have also uninstalled and reinstalled DE and Adobe Arcobat/Reader but the same issue is happening.
                                                              • 28. Re: Digital Editions Crashes on Start
                                                                @Joe_Cozz -- Same here. I posted in another (un-answered) thread. I install DE on my windows XP, SP2 OS, and kaboom. Crash. Only crash. Nothing but crash.
                                                                • 29. Re: Digital Editions Crashes on Start
                                                                  Does not seem to work on OSX 10.4.1 on a Mac Pro dual quad core with 7G RAM. I get either a white screen or the cover page and no controls that work. So I just have to exit the program. It was totally non-responsive.

                                                                  R. Jackson
                                                                  • 31. Re: Digital Editions Crashes on Start
                                                                    lorider2

                                                                    This fix does not work on my computer - Windows XP, SP2. It crashes during the install.

                                                                    • 32. Re: Digital Editions Crashes on Start
                                                                      Frustrated in AZ Level 4

                                                                      Why would you expect a fix from 2007 to work in 2012?  ADE back then was at

                                                                      a very early release level, and it's gone through several releases since

                                                                      then

                                                                       

                                                                      What kind of messages are you getting?  That information will help

                                                                      us figure out what's really going on....

                                                                       

                                                                      ==============

                                                                      • 33. Re: Digital Editions Crashes on Start
                                                                        lorider2 Level 1

                                                                        I'm not receiving any messages. It opens and starts to initialize and then just crashes.

                                                                        • 34. Re: Digital Editions Crashes on Start
                                                                          lorider2 Level 1

                                                                          I didn't really expect a fix from 2007 to work but I was referred to this post from my other post.....