Please provide me with your support (or customer service) case number and I'll ask someone to investigate.
Senior Support Engineer, Flash/Flash Player
Is there a resolution for this problem ? I have the same problem.
Yes, I need to re-authorize my digital editions with the same email address I used to purchase the ebook for it to open. How can I change my authorization on digital editions to match the adobe account with that email?
On Windows, your Adobe ID is stored in the registry - you can use Regedit, search for your Adobe ID, and regedit will find it for you - it's under HKEY_USERS\(some key)\Software\Adobe\Adept\Activation. You can just delete that entire key structure (under Activation) and then you can re-register.
HOWEVER, if anyone knows how to do this on a Mac I would really appreciate the info - i've looked everywhere, I think Digital Editions creates a hidden file somewhere to store it - I really need to change the ID on my Mac (it currently has the wrong one) to open an ebook licenced under my other name, it's driving me crazy that I can't find it, i've uninstalled at the Unix (Mac OS X) level, deleted profiles, etc etc
The clean way to deauthrorize your computer is to launch ADE, and then press Ctrl+Shift+D (Windows) or Cmd+Shift+D (Mac). After deauthorizing, you will be forced to reactivate/authorize when you next run ADE.
i have sold my old Laptop and have now a new one...how can i deauthorize my old computer (i want to be able to authorize 6 devices!)?
Great! Problem solved!
Sorry but can someone tell me what ADE stands for?Old computer crash and now i had to re DL Adobe and I want to use my original email address that i have use on my old computer.Thanks for any help!
Windows 8 does not have the ctrl+shift+d. So now what?
Adobe Digital Editions