5 Replies Latest reply on Sep 2, 2008 2:09 PM by BWolfe [ADOBE]

    Error Message "Error Converting License"

      Ever since I dowloaded the most recent update a couple weeks ago I have been getting an error message everytime I try to download a book it gives me this error message: Error Converting License and lists a specific book that is causing the problem. I can read old books that I previously downloaded but can not download anything new. Please help! The adobe customer service people directed me here. Thank you!
        • 1. Re: Error Message "Error Converting License"
          BWolfe [ADOBE] Level 3
          Well, realistically they should have directed you to open a support web case at http://www.adobe.com/support/contact. I'm trying to straighten them out on that but it's slow going..

          We discuss this error in this technote:
          http://www.adobe.com/go/kb403460

          However, it sounds like you may have damaged the existing book. I'd recommend contacting the vendor and asking them for a fresh download of that title. They should accomodate you.

          Regards,

          Bentley Wolfe
          Senior Support Engineer, Flash/Flash Player
          Adobe
          • 2. Re: Error Message "Error Converting License"
            I made a survey and majority of us concluded that you need to stop working on Digital Editions. we prefer adobe reader
            • 3. Re: Error Message "Error Converting License"
              BWolfe [ADOBE] Level 3
              Joe, thanks for the spam. You're certainly welcome to share your opinion, though it's unlikely to effect development. We'll continue to work on the product, look for bugs that cause these kind of issues and fix them.

              Regards,

              Bentley Wolfe
              Senior Support Engineer, Flash/Flash Player/Digital Editions
              Adobe
              • 4. Re: Error Message "Error Converting License"
                i am getting the same error when i download from the net. i can load from within my computer but get the license error when buying and loading from site. i even purchased a new book and it did it then went to another site and got one from them and it did it. i am lost now because everything wants to load in digital and it will not do it. here are some logs
                Error converting license
                Source file: Start_to_Finish_1.pdf
                Failed to convert License
                Source file: ebx_backup\Start_to_Finish_1.pdf
                --- end ---
                • 5. Re: Error Message "Error Converting License"
                  BWolfe [ADOBE] Level 3
                  Jack,

                  You need to open a Digital Editions support web case.. To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.
                  Regards,

                  Bentley Wolfe
                  Senior Support Engineer, Flash/Flash Player/Digital Editions
                  Adobe