1 2 Previous Next 43 Replies Latest reply on Jul 22, 2010 6:25 AM by metilou

    Adobe lost the plot? Still can't open ebooks purchased on other machines.

      I have ebooks from various different sources and I'm not able to re-download them (Amazon no longer carries Frommers guides in ebook format, Frommers don't sell them directly either and Adobe killed their own store) and since I downloaded them all on a machine that I have since replaced I can't read them!

      Today the Digital Editions was officially released and guess what. I tried opening all of my ebooks and this is what I see: "This document cannot be opened on this machine. Please contact the site where you obtained the document to download another copy."

      For months the FAQ for the Digital Editions Beta claimed that a future version will enable DRM support for books purchased on other machines. To add insult to injury, not only is the official version still crippled, they've removed any mention of DRM support for books purchased on other machines from the official FAQ.

      But hey, soon this piece of garbage will be adware (see the 'Is Digital Editions free for me and my customers to use?' topic in the faq: http://www.adobe.com/products/digitaleditions/faq)...
        • 1. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
          k.cobley
          I'm in the same boat I had to reinstall Windows and my entire collection can't be opened, the original sources have vanished like Adobe/Amazon etc. This wasn't a problem when Adobe reader was used to view these items as PDF always open these items but these Adobe ***** have now totally ****** up my entire digital library and I can't read anything and I have manuals in this format which I need access to at all times. Worse still they make it impossible to contact them to get anything done! Either Adobe comes good or they will be sorry.I'm getting very pissed off with these DRM ******** and I would advise all comers to copy Adobes very expensive software and ditribute it for free,I certainly would never pay for an Adobe product and always advise my friends never to buy any of Adobe's products under any circumstances!!!!!!
          • 2. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
            I see a very dark future for eBooks if this is the way things are going to go. Adobe better get their act together or they are going to make major enemies of distributors of eBooks as well as consumers who can no longer read what they paid for.

            And now they want to make it a way of forcing us to read ads?

            Is this the Adobe that brought us Photoshop? :-0
            • 3. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
              tinylion_uk Level 2
              I've no problem with a small amount of ads on the software. Why shouldn't some revenue be raised by it? The PDF format in general has bought about a massive change in the way digital information has been made available (the specs of which are available to all to develop compatible applications). I have no idea why we should expect any useful application to be totally free. If the addition of contextual ads keeps the development moving forward then i'm all in favor.

              Adobe or should they be called Macrodobia are responsible for so many of the technologies that I use every single day and that have enriched my life for many years that I just can't say a bad word against them.

              That said, this ap does need sorting out. There are many issues not least of which are mentioned in the above posts. Look at it this way, at least by having ads to build revenue Adobe have no reason not to continue developing this application and getting it fixed.

              I do think this shouldn't have been the final release, it still feels quite beta to me.

              cheers
              glenn
              • 4. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                Level 1
                Glenn,

                You probably have a point, except for the fact that we pay almost as much, and in some cases as much or more, for eBooks than we would have paid for dead tree versions. The reader is free, but eBooks are not necessarily. I can see it for those free books we've downloaded. (Me? Two or three.)

                I like Adobe a lot. I've used Photoshop every day at work since May of 1992 with the release of the Mac Quadra 950.

                I'd be glad to pay for a reader that actually worked, without all the muss and fuss. Maybe Adobe could learn a few things from ID Games? "It will be released when it's done." They do that for Photoshop! It's pretty darn bug-free right out of the gate.

                Microsoft is breathing down Adobe's neck with alternative technology to PDF. So Adobe can't afford to stumble too much. I'm 100 percent behind PDF and will continue to support them. I pay for my software. I pay for eBooks. I don't want ads when I'm reading a book that cost me $30. Would you?

                That issue aside, I want software that works well and doesn't put onerous DRM on eBooks I've bought in the past and Acrobat 7 has no problem opening!
                • 5. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                  tinylion_uk Level 2
                  i agree,

                  thats the trouble with using free software I suppose. This should really still be a Beta version I think.

                  As for the ads, I dont mind. I too pay for ebooks but as long as the ads are out of the way then is wont bother me. the ads on MSN for example dont really get in my way when i use it.

                  you make a fair point though.

                  g
                  • 6. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                    So I take it they have not sorted out this issue of not being able to migrate PDFs from computer to computer? I tried to contact technical support and everytime I did they just closed the case saying it was resolved, which it never was.

                    Rule of thumb, DO NOT BUY eBooks. Enough said.
                    • 7. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                      Level 1
                      Alexander,

                      Sadly I have come to the same conclusion. The Adobe DRM fiasco proves that Adobe has no clue and doesn't care about their users. I don't like DRM but I understand the need for it and look at Apple, they've been able to come up with a usable DRM scheme in iTunes. You can activate AND DEACTIVATE computers (up to 5) and once a year you can wipe the slate clean (useful if you've forgotten to deactive your computer before reformatting when upgrading your OS for example or if you've suffered a crash). I can play my DRM protected music on any of the 4 machines I regularly use at work and at home and I can move my music as my machines get upgraded / reformatted as I please.

                      I'm in the process of getting refunds for my past ebook purchases that I can't download again (and therefore read on my new Vista machine) and will never buy another ebook that uses Adobe technology again.
                      • 8. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                        &otI purchased a school book (far more expensive than $30!) and hate not being able to read the document in my favorite PDF reader - Preview. During the installation of Digital Editions (or maybe during the download of my book), an additional file was put on my desktop. When I cleaned off my desktop, I got rid of the file. Now a message pops up saying "This document cannot be opened on this machine. Please contact the site where you obtained the document to download another copy.;

                        It was either that or some kind of bug when I tried to print a page and the reader froze up and began maxing out my processor for about five minutes. I force-quitted and restarted the app. Either way, now it won't open my book!

                        There was definitely not enough warning that my book might break or that my use of my textbook would be way more restrictive than just buying a used book for about the same price! What am I supposed to do? I can't afford a new book now and can't pass my class without the book either.

                        DRM is like a company "forcing" someone to use a key to enter their own house in a safe neighborhood. The key also only opens certain rooms dictated by the power-tripping company. In the meantime, hackers and others can cut through DRM like butter and can roam freely about their stolen house. The end result is loss of functionality and enjoyment for good honest people and cheap kicks for hackers and people that don't have the same impedance.
                        • 9. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                          Level 1
                          Joey-

                          We'd like to help you sort this out if possible. From the sounds of your description you were able to open the book initially but it failed subsequently? The file that got downloaded is the ETD file but it is not needed after the book is successfully downloaded (so deleting it is fine). Can you submit a support incident at www.adobe.com/support/digitaleditions/? Thanks, Ric
                          • 10. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                            I am absolutely sick of being stung by Adobe for more and more money. I hate this company. I have just bought a new printer and it will not print from indesign - the solution on the site is - why not update to cs3 - just like that as if it doesn't cost anything at all to do so. I am one of the people who have kept the company in business by not using illegal software and so am penalised for this by having to still keep buying Adobe products to try and rectify their mistakes. I guess i will just be spending more and more money to them as they have us all over a barrel.

                            keith
                            • 11. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                              Level 1
                              Keith-

                              Please contact Adobe support directly at

                              http://www.adobe.com/support/contact/

                              I will also send you an email. Thanks.
                              • 12. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                I rebuilt my computer. Hard drive content is the same. Cannot read my eBooks anymore. I bought those books and haven't finished one of them. I still have my invoices for those purchases from amazon.com. I still can read those invoices but not the books. They're being secured against me by Adobe. Can anyone fix this? Reactivation gives me the same:
                                Solution: Return to the retailer, library, or other location where you acquired the document and obtain permission to open it on this computer.

                                Amazon doesn't keep these items in the so called Digital Locker anymore.
                                I feel like being robbed.
                                • 13. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                  Level 1
                                  Tibor- Did you "activate" your computer when you bought the ebooks? That process of activation converts the ebooks license from your computer owning the ebooks to your ID owning the ebooks. If you did not activate the computer, then their was not apparent owner other than the computer and the computer's ID was tied to its hardware. As you have now changed the hardware, the computer is essentially different. Hopefully, you did activate the computer.

                                  Please submit a support incident at www.adobe.com/support/digitaleditions/, if you would like.
                                  • 14. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                    just tried to start to reload my collection again after switching computers due to hardware failurefrom e-book. com.
                                    the following message appeared in the my digital editions file. it is saved as a notepad file

                                    Thu Jan 3 22:09:36 2008 UTC
                                    Rebuild Bookshelf Starting...
                                    Rebuild Bookshelf Phase 1 complete.
                                    Rebuild Bookshelf Phase 2 complete.
                                    Rebuild Bookshelf results:
                                    Initial Document candidates: 0
                                    EBX Document not imported due to Activation Error: 0
                                    Acrobat EBX PDF imported: 0
                                    Acrobat EBX PDF failed to import: 0
                                    ADE EBX PDF imported: 0
                                    ADE EBX PDF failed to import: 0
                                    Other Acrobat PDF imported: 0
                                    Policy Server or Acrobat Password-protected failed to import: 0
                                    ADE EBX ePUB imported: 0
                                    ADE EBX ePUB failed to import: 0
                                    Plain ePUB imported: 0
                                    Plain ePUB failed to import: 0
                                    ---- end Rebuild Bookshelf results ----

                                    Thu Jan 3 22:09:37 2008 UTC
                                    Rebuild Bookshelf Phase 3 complete.
                                    ---- end Rebuild Bookshelf ----

                                    i have approx 60 books to dounload so any help please.
                                    thanks sarah
                                    • 15. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                      Level 1
                                      I also just purchased an ebook online and what a stupid mistake i made, i will never buy another ebook again and Adobe's software, particularly this dumb Digital Editions Rubbish.

                                      What good is it for portability when you cannot even transfer that ebook you purchased to another computer of yours especially your laptop?. I happened to have 6 pcs and one laptop in my home.

                                      Please for sanity's sake fix this problem once and for all. We are NOT proud of your software anymore.

                                      Extremely Disappointed User
                                      • 16. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                        I have figured out one solution atleast. Role back to Adobe Acrobat 7. When you try to open the ebook, then it will ask 3 options "re-register blah blah .., or option 2 or option 3" Options 3 is that you will never upgrade or use the re-registration (something like that). Choose that option and vola! the ebook opens nice and easy.

                                        The Adobe support gave me the run around for 2 days "trying to understand the problem". The should be just fired for not testing their product and then not be able to support it either - incompetency at its highest!
                                        • 17. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                          I am going to be looking into filing a lawsuit against adobe digital editions. I will be seeking compensation for the cost of lost e-books. My software had an issue and I made a complete back up of my drive then had to wipe it and reinstall windows now none of the e-books will work due to the error the license has already been used by another user. If it is REQUIRED that authorization be done to prevent loss, as I have since found out reading literally hundreds of posts with the same issue, then I feel it is negligent on the part of Adobe not to REQUIRE authorization. If Adobe chooses to ignore it's customers pleas for help with this issue I feel that the company has left us the consumers no choice but to take matters higher.

                                          feel free to contact me at trigger73@hotmail.com subject line should read Digital Editions issue.

                                          Thank you
                                          Gordon Simmons
                                          • 18. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                            Vijay,

                                            Thanks for the practical help with this problem! How do you "roll back" to AA 7?

                                            Lane
                                            • 19. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                              Level 1
                                              Sounds familiar..Adobe has taken a leaf out of Sony..ther are famous for killing thier own products by restrictive DRM..In the end, Ipod won and Sony had to eat crow, shelve their DRMed product and give compatitbility to ipod based products..
                                              So Adobe..are you going to be another Sony..and ruin yourselves ?
                                              • 20. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                I bought a new computer after my old hard drive fried. Thankfully I backed up my files (including purchased ebooks). Now I keep getting the same "This document cannot be opened on this machine..." message that everyone else in this group seems to be getting. As the purchased ebooks were quite expensive - and I don't wish to have to pay for them twice - how do I rectify the problem?
                                                • 21. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                  Jim Lester Level 4
                                                  Damian,
                                                  Transferring content between machines only works with Digital Editions when you have authorized with an AdobeID. If you authorized your old machine and the new machine with the same AdobeID, then you will be able to transfer the content.

                                                  If however you did not authorize Digital Editions on you old computer with your AdobeID, then all the content you purchased is locked to that machine and cannot be transferred. If this was the case, then your only recourse is to contact the tech support for where you purchased the books.

                                                  --
                                                  Jim Lester
                                                  Adobe Systems
                                                  • 22. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                    I recently got a Sony Reader for Christmas -- great. Then I bought some ebooks from ebooks.com and find I can't download them!

                                                    I have
                                                    - uninstalled and reinstalled the Reader
                                                    - uninstalled and reinstalled and authorised the Adobe Digital Editions
                                                    - checked I have the right requirements on my compuer
                                                    - talked to Sony. They say they only 'support' Waterstones for ebooks, but gave me a telephone number for Adobe
                                                    - Adobe say it's more Sony's fault than theirs but gave me the number -- kb404652 -- for this page

                                                    .... and the ebooks I have paid for still won't download.

                                                    I think this is what my father would have called a bugger's muddle and we will have to wait until Sony/Adobe get their act together.

                                                    Any opinions/hints?
                                                    • 23. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                      Jenny,

                                                      Make sure that you install the EBL software from SONY that came with your SONY Reader before you install Adobe Digital Editions. The EBL software includes device drivers that allow Digital Editions to "see" the hardware as a bookshelf. Once you install EBL, the hardware should be recognized by Digital Editions as a "bookshelf" in the application and then you should simply be able to drag your books from Digital Editions onto the SONY Reader.

                                                      Nick
                                                      --
                                                      Nick Bogaty
                                                      Adobe Systems
                                                      • 24. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                        Level 1
                                                        I didn't have digital editions on my old computer. The pdf files that I'm referring to are from 2002 when I was in school.
                                                        • 25. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                          I bought two ebooks from Amazon, one in 2003 and the other in 2004. I still have the receipts to prove I am the owner of these books. My computer hard drive crashed in 2005. My son was able to copy the files to my new computer but apparently missed some special code to open the files. That hard drive is long gone. The files have never opened since then. Amazon says they were only guaranteed for 30 days and no longer support your format apparently as they push Kindle these days. It is unlikey I will ever buy an ebook again. I hope this serves as a warning to anyone considering a purchase of an ebook. As with most security devices, they simply keep out the honest people. I bet a hacker could open the books quickly. I get scant consolation seeing Adobe stock trading @ 21.06 down from its 2007 high of 48.47. Maybe if the stock price approaches zero Adobe will wake up and actually care about their customers or be taken over by another company that understands customer service.

                                                          John
                                                          • 26. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                            kylepounds
                                                            I bought $350 worth of ebooks from ebooks.com and I can't open any of them on the computer I BOUGHT THEM ON. I can open them on Digital Editions but that is useless because I need to open the PDF files so I can convert them to a format that my bebook can read.
                                                            • 27. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                              My old laptop crashed, was getting old, etc. So I got a new one and put the backed-up ebooks (expensive digital edition PDFs from Amazon) on the new machine. Same problem - error message says to re-download the PDFs, but that is not possible. I am locked out of the books I paid for and am out $$$ the money I paid, plus the money I will have to spend AGAIN to get this content in some other form (probably dead-tree). I will never buy an adobe/digital edition/pdf/ebook again. Adobe loses to any and all competitors in this arena as far as I'm concerned.
                                                              • 28. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                Activation Error Message

                                                                I have been unable to read the ebook that I recently purchased because when I open Adobe Digital Editions I get the following error
                                                                E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

                                                                This has been a problem in two computers using windows XP. I am located in the US.
                                                                • 29. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                  When you migrate your ebooks to a new computer, you first need to activate the Adobe digital editions on the new computer. Currently using Adobe reader 7.0 and sharing my ebooks on 3 differnt comps with no issue. Basically what you need to do is (on your new comp), activate it by going into Adobe reader:

                                                                  File -> Digital Editions -> Authorise Device

                                                                  Thereafter, it will bring you to an adobe website whether you have to sign in with your Windows .Net passport (which is basically your hotmail/msn login if you are using it). Make sure that you use back the same .Net passport account as your old computer. Once logged in, click on authorise device and you should see your new comp name listed there together with your other old comps.

                                                                  By the way, once you authorise, you cant just go to your folder and click on the book to open it that way. You have to manually add it into your digital edition in Adobe Read by going to File -> Digital Edition -> My Digital Editions. From there click on the ADD FILE option and browse to your folder and add in the books one by one.

                                                                  Disclaimer: This works for me using Adobe Reader 7.0. Even on Vista, I read somewhere that this version is the most stable for ebooks portability and I always stick to this version of reader whenever I want to migrate to a new comp. The way to authorise and add files in may vary in a newer version of Adobe reader but just try to play around and see. Not sure if it will work for a different version though.
                                                                  • 30. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.

                                                                    J have activated my Digital Editions on the new PC with the same ID. But when I try to open my eBooks I even get the Error #2038.

                                                                    • 31. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                      glenn.peoples

                                                                      Oh no. No. I've just gotten caught up in this and endured the realisation that incompetence is at work here. I bought e-books in an era when I could just open them in Adobe reader on my old PC. No usernames, no activation, nothing required. I've since re-formatted that old PC and now I have just tried to open my purchased e-books on my new laptop. I can't open them in reader. I had to install digital editions. I activated it as requested by adobe, creating an account. I still get "This document cannot be opened on this machine."

                                                                       

                                                                      Adobe is killing itself and punishing its customers. I will never again purchase a pdf e-book or financially support Adobe until Adobe fixes this absurd problem. Adobe is stopping me from using resources that I have purchased.

                                                                       

                                                                      I am now going to seek out pirated copies of the e-books that I have bought. Adobe, if you have a problem with that, have a good hard look at the cause of this. You.

                                                                      • 32. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                        Jim Lester Level 4

                                                                        If you lost access to the machine that you purchased the book on when using Content Server 3 (prior to this year), and you were not using Digital Editions 1.5 or greater to view content, then they keys to content are lost (as they existed seperately from the content), and there is nothing that Adobe can do to make the content viewable.

                                                                        • 33. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                          glenn.peoples Level 1

                                                                          That is unbelievably frustrating. When I purchased the ebook on my old

                                                                          PC there was no reference made to any key, no instruction about digital

                                                                          editions, no warnings about using the book in other installations of

                                                                          windows, nothing. It was just a download of a pdf file that opened

                                                                          perfectly fine in acrobat reader.

                                                                          • 34. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                            Alex Ferenstein

                                                                            I suspect there's no more hated program on a modern PC than Adobe's Digital Editions. I own a ebook purchased from InformIT and ever since I (was forced to) upgarde(d) from Reader 7 to this tripe I've done nothing but regret that purchase. No more DRM'ed ebooks for me - f*** you Adobe.

                                                                            • 35. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                              Mark Hebert Level 1

                                                                              Hey guys, go to this thread:

                                                                               

                                                                              http://forums.adobe.com/message/1231660#1231660

                                                                               

                                                                              Read comment #10.  Sep 7, 2008 9:18 PM  in response to: (Clark_Kent)

                                                                               

                                                                              Hope this helps.

                                                                               

                                                                              I'm also trying to find how to create eBooks (I know Export to PDF but there is a whole universe of eBook formats and I need a guide to help), any books on the matter you know of?

                                                                              • 36. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                                bradjo

                                                                                fionayeo said, "When you migrate your ebooks to a new computer, you first need to activate the Adobe digital editions on the new computer"

                                                                                 

                                                                                I authorised my new computer it still will not allow me to view the PDF's. Instead I get a re-download from the source error message. The book, an Amazon pull, is impossible to re-download. I very carefully backed up the original PDF and in fact have several backups of the file. None will open on another computer. So it's not the file that's corrupt it's the DRM.

                                                                                 

                                                                                That is why so many people are so very angry. Most of us were very early adopters and now we are being punished for that. For most of us the problem isn't a lack of simple computer savvy, we DID authorize our new platforms, but a problem with the DRM no longer recognizing the old content!

                                                                                • 37. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                                  glenn.peoples Level 1

                                                                                  Exactly bradjo. Those of us affected by this have activated everything when

                                                                                  required as required. The files are fine. Adobe is simply keeping us out of

                                                                                  them, and offering us a solution (re-download from source) that simply isn't

                                                                                  available anymore.

                                                                                  • 38. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                                    lorenking

                                                                                    Just to note: a year later and still no obvious solutions here, and for just those reasonably tech-saavy early adopters you'd think a company would want NOT to piss off. I've recently returned to some older and legitimately purchased pdf format ebooks, and now find them trapped behind this DRM clusterf**k. Much frustration.

                                                                                    • 39. Re: Adobe lost the plot? Still can't open ebooks purchased on other machines.
                                                                                      customer lost 2

                                                                                      This product is very very very bad. I just bought my first e-book and set up looked at the book on my work pc. Now I installed the software in my home laptop and suprise!!!: of course it doesn't work. The program asks me to set up/authorize the computer and I keep on getting the following message:

                                                                                       

                                                                                      E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-06-20T16:41:16-07:00%20(1277077276000)%20is%20before%202010-06-20T17:11:21-07:00%20( 1277079081358)

                                                                                       

                                                                                      It seems like the server is just not responding, but I just don/t care why it doesn't work, I need it to work!!!. Adobe people: customers are supposed to be able to read the books in up to 6 computers, GET IT TO WORK FAST or you will be quickly out of the market with this product (judging by the other comments posted here)

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