6 Replies Latest reply on Jul 8, 2008 5:17 PM by (Martin_Staum)

    Too many activations

      After updating to Mac OS 10.5.4, I attempted to open Digital Editions.
      Although 2 of the 3 books were originally purchased while on another computer with Adobe Reader 7 (I now have Adobe Reader 8.1.2), they have been working fine, and I believe the license was successfully transferred.
      I received a prompt to download the relatively new Digital Editions 1.5.
      Since then I get the following error message:
      Adobe DRM Error
      System: 5
      State: 4
      Class: 7
      Code: 1
      Message:

      Your Adobe software could not be activated.
      You have exceeded the number of permitted activations.
      Adobe DRM Activator error.
      Server Code: 14
      Fault location: 7
      Contact customer support.

      I have established a case through the portal and also E-mailed someone named Ric Wright, but as this is a holiday week, I suppose everyone is backed up.
        • 1. Re: Too many activations
          Level 1
          As of this morning July 3 the error message has changed to:
          Adobe DRM Error
          System: 5
          State: 4
          Class: 20
          Code: 31
          Message:

          Your Adobe software could not be activated.
          HTTP error on Adobe DRM Activator request.
          Adobe DRM Activator error.
          Client Code: 31 - HTTP Code: 574
          Fault location: 20

          I tried changing the firewall settings on my Intel iMac but that
          made no difference. I have not changed the clock ever except for Daylight Savings automatic changes.
          • 2. Re: Too many activations
            BWolfe [ADOBE] Level 3
            Martin, please open a web support case at http://www.adobe.com/support/contact

            (tech support, not customer service)

            Post the case # back here and I'll get someone to assist.

            Regards,

            Bentley Wolfe
            Senior Support Engineer, Flash/Flash Player/Digital Editions
            Adobe
            • 3. Re: Too many activations
              Level 1
              Thanks. I have a case number and just managed to read the reply - Case #0180276287. But all they did was refer me to pages I have already read. The error message is now back to the too many activations after a short stretch of the HTTP error message. I have also downloaded Reader 9 to see if that's made a difference, but it hasn't since it's a separate application.
              • 4. Re: Too many activations
                Level 1
                Crash report after Error Messages: <br />Process:         digitaleditions1x5 [127]<br />Path:            /Users/mstaum/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/digitaleditions1x5/digitaleditions1x5.app/Contents/MacOS/di gitaleditions1x5<br />Identifier:      com.adobe.DigitalEditions.app<br />Version:         1.5 (9.0.791d27)<br />Code Type:       X86 (Native)<br />Parent Process:  launchd [61]<br /><br />Date/Time:       2008-07-03 19:20:51.706 -0600<br />OS Version:      Mac OS X 10.5.4 (9E17)<br />Report Version:  6<br /><br />Exception Type:  EXC_BAD_ACCESS (SIGBUS)<br />Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000<br />Crashed Thread:  0<br /><br />Thread 0 Crashed:<br />0   com.adobe.DigitalEditions.app      0x00689a78 0x1000 + 6851192<br />1   com.adobe.DigitalEditions.app      0x005daf8c 0x1000 + 6135692<br />2   com.adobe.DigitalEditions.app      0x00859a99 ebx::EBXVoucherEngineImpl::GetKeyFromVoucher(char const*, unsigned long, unsigned char*, unsigned long&, unsigned long*) + 73<br />3   com.adobe.DigitalEditions.app      0x0047cba9 0x1000 + 4701097<br />4   com.adobe.DigitalEditions.app      0x00463f20 0x1000 + 4599584<br />5   com.adobe.DigitalEditions.app      0x0046321f 0x1000 + 4596255<br />6   com.adobe.DigitalEditions.app      0x00462ba5 0x1000 + 4594597<br />7   com.adobe.DigitalEditions.app      0x009340b6 tetraphilia::pdf::security::EBXSecurityHandler<T3AppTraits>::EBXSecurityHandler(tetraphil ia::pdf::store::Dictionary<tetraphilia::pdf::store::StoreObjTraits<T3AppTraits> > const&, void const*) + 874<br />8   com.adobe.DigitalEditions.app      0x00935ebc tetraphilia::pdf::store::Store<T3AppTraits>::ComputeSecurityHandler(char const*, void const*) + 1424<br />9   com.adobe.DigitalEditions.app      0x00935fc1 tetraphilia::pdf::store::Store<T3AppTraits>::IsDecrypted(char const*, void const*) + 97<br />10  com.adobe.DigitalEditions.app      0x00569eaf 0x1000 + 5672623<br />11  com.adobe.DigitalEditions.app      0x0056a61f 0x1000 + 5674527<br />12  com.adobe.DigitalEditions.app      0x0056aa4e 0x1000 + 5675598<br />13  com.adobe.DigitalEditions.app      0x0056aaff 0x1000 + 5675775<br />14  com.adobe.DigitalEditions.app      0x0038d923 0x1000 + 3721507<br />15  com.adobe.DigitalEditions.app      0x0056849d 0x1000 + 5665949<br />16  com.adobe.DigitalEditions.app      0x0038e983 0x1000 + 3725699<br />17  com.adobe.DigitalEditions.app      0x003aa065 0x1000 + 3838053<br />18  ???                                0x11b72462 0 + 297215074<br />19  ???                                0x12138b41 0 + 303270721<br />20  ???                                0x12138702 0 + 303269634<br />21  ???                                0x1213863a 0 + 303269434<br />22  com.adobe.DigitalEditions.app      0x00436ef4 0x1000 + 4415220<br />23  com.adobe.DigitalEditions.app      0x003ff9c9 0x1000 + 4188617<br />24  com.adobe.DigitalEditions.app      0x0040035a 0x1000 + 4191066<br />25  ???                                0x120d6e61 0 + 302870113<br />26  ???                                0x120d6d53 0 + 302869843<br />27  com.adobe.DigitalEditions.app      0x00436ef4 0x1000 + 4415220<br />28  com.adobe.DigitalEditions.app      0x00429afd 0x1000 + 4360957<br />29  ???                                0x11ae8bf8 0 + 296651768<br />30  ???                                0x120d6b81 0 + 302869377<br />31  com.adobe.DigitalEditions.app      0x00436ef4 0x1000 + 4415220<br />32  com.adobe.DigitalEditions.app      0x002c85df 0x1000 + 2913759<br />33  com.adobe.DigitalEditions.app      0x002ce6d5 0x1000 + 2938581<br />34  com.adobe.DigitalEditions.app      0x00306cab 0x1000 + 3169451<br />35  com.adobe.DigitalEditions.app      0x0022a99e 0x1000 + 2267550<br />36  com.adobe.DigitalEditions.app      0x0036b406 0x1000 + 3580934<br />37  com.apple.CoreFoundation           0x90107b45 CFRunLoopRunSpecific + 4469<br />38  com.apple.CoreFoundation           0x90107cf8 CFRunLoopRunInMode + 88<br />39  com.apple.HIToolbox                0x93c8ada4 RunCurrentEventLoopInMode + 283<br />40  com.apple.HIToolbox                0x93c8abbd ReceiveNextEventCommon + 374<br />41  com.apple.HIToolbox                0x93ce95f2 _AcquireNextEvent + 58<br />42  com.apple.HIToolbox                0x93ce7d4f RunApplicationEventLoop + 207<br />43  com.adobe.DigitalEditions.app      0x00385589 0x1000 + 3687817<br />44  com.adobe.DigitalEditions.app      0x00002da2 0x1000 + 7586<br />45  com.adobe.DigitalEditions.app      0x00002cc9 0x1000 + 7369<br /><br />Thread 1:<br />0   libSystem.B.dylib                  0x922174a6 mach_msg_trap + 10<br />1   libSystem.B.dylib                  0x9221ec9c mach_msg + 72<br />2   com.adobe.DigitalEditions.app      0x00403df3 0x1000 + 4206067<br />3   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />4   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 2:<br />0   libSystem.B.dylib                  0x922174ee semaphore_wait_signal_trap + 10<br />1   libSystem.B.dylib                  0x92249866 _pthread_cond_wait + 1267<br />2   libSystem.B.dylib                  0x9228f371 pthread_cond_wait + 48<br />3   com.adobe.DigitalEditions.app      0x00362900 0x1000 + 3545344<br />4   com.adobe.DigitalEditions.app      0x003adf3f 0x1000 + 3854143<br />5   com.adobe.DigitalEditions.app      0x00362b8e 0x1000 + 3545998<br />6   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />7   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 3:<br />0   libSystem.B.dylib                  0x922174ee semaphore_wait_signal_trap + 10<br />1   libSystem.B.dylib                  0x92249866 _pthread_cond_wait + 1267<br />2   libSystem.B.dylib                  0x9228f371 pthread_cond_wait + 48<br />3   com.adobe.DigitalEditions.app      0x00362900 0x1000 + 3545344<br />4   com.adobe.DigitalEditions.app      0x003adf3f 0x1000 + 3854143<br />5   com.adobe.DigitalEditions.app      0x00362b8e 0x1000 + 3545998<br />6   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />7   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 4:<br />0   libSystem.B.dylib                  0x9221e68e __semwait_signal + 10<br />1   libSystem.B.dylib                  0x9224936d pthread_cond_wait$UNIX2003 + 73<br />2   libGLProgrammability.dylib         0x9252d432 glvmDoWork + 162<br />3   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />4   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 5:<br />0   libSystem.B.dylib                  0x922675e2 select$DARWIN_EXTSN + 10<br />1   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />2   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 6:<br />0   libSystem.B.dylib                  0x922174a6 mach_msg_trap + 10<br />1   libSystem.B.dylib                  0x9221ec9c mach_msg + 72<br />2   com.apple.CoreFoundation           0x901070ce CFRunLoopRunSpecific + 1790<br />3   com.apple.CoreFoundation           0x90107cf8 CFRunLoopRunInMode + 88<br />4   com.apple.audio.CoreAudio          0x908c9464 HALRunLoop::OwnThread(void*) + 160<br />5   com.apple.audio.CoreAudio          0x908c9300 CAPThread::Entry(CAPThread*) + 96<br />6   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />7   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 7:<br />0   libSystem.B.dylib                  0x92217506 semaphore_timedwait_signal_trap + 10<br />1   libSystem.B.dylib                  0x9224984f _pthread_cond_wait + 1244<br />2   libSystem.B.dylib                  0x9224b0d3 pthread_cond_timedwait_relative_np + 47<br />3   ...ple.CoreServices.CarbonCore     0x90bff2fe TSWaitOnConditionTimedRelative + 246<br />4   ...ple.CoreServices.CarbonCore     0x90bff0de TSWaitOnSemaphoreCommon + 422<br />5   ...ple.CoreServices.CarbonCore     0x90c2fe28 TimerThread + 74<br />6   libSystem.B.dylib                  0x922486f5 _pthread_start + 321<br />7   libSystem.B.dylib                  0x922485b2 thread_start + 34<br /><br />Thread 0 crashed with X86 Thread State (32-bit):<br />  eax: 0x00000000  ebx: 0x00463bb9  ecx: 0x00000026  edx: 0x14b4d810<br />  edi: 0xbfff97ff  esi: 0xbfff97d8  ebp: 0xbfff9208  esp: 0xbfff7340<br />   ss: 0x0000001f  efl: 0x00010283  eip: 0x00689a78   cs: 0x00000017<br />   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037<br />  cr2: 0x00000000<br /><br />Binary Images:<br />    0x1000 -   0xa84ff7 +com.adobe.DigitalEditions.app 1.5 (9.0.791d27) <5ec1852c3b3149c4a07a5f05ea55842a> /Users/mstaum/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/digitaleditions1x5/digitaleditions1x5.app/Contents/MacOS/di gitaleditions1x5<br /> 0x1300000 -  0x135001f +com.DivXInc.DivXDecoder 6.0.
                • 5. Re: Too many activations
                  BWolfe [ADOBE] Level 3
                  Yuck..

                  Well first of all, I should note that all ebook reading was removed from Acrobat 8 (and isn't coming back in Reader 9). That's all handled by Digital Editions.

                  The crash could be coming from all kinds of directions. I'm going to ask a senior agent to take over your case, you can work on the crash details with them.

                  Regards,

                  Bentley Wolfe
                  Senior Support Engineer, Flash/Flash Player/Digital Editions
                  Adobe
                  • 6. Re: Too many activations
                    Level 1
                    The situation is becoming more and more curious. This morning I was on the phone with Customer Support for nearly an hour, and it ended unresolved because they could not find the e-mail with which I activated digital editions. They suggested that if I could uninstall and re-install it, I might be able to register an activation e-mail.

                    I followed the directions to uninstall DE 1.5, including the My Digital Editions folder, but was not asked for an E-mail to activate by the installer. I then got a new error message:
                    Adobe DRM Error
                    System: 5
                    State: 4
                    Class: 22
                    Code: 1
                    Message:

                    Your Adobe software could not be activated.
                    No matching activation records found.

                    Eden Info: (0x30) No matching activation records found.
                    Soap Info: Client : No matching activation records found.
                    Adobe DRM Activator error.
                    Server Code: 30
                    Fault location: 22
                    Contact customer support.

                    There were also no books in the library (and no copies on the computer), so I restored the trashed folder from Apple's Time Machine backup. Now I'm still getting the same error message and about half the time the crash with a similar report to the previous one.

                    I then also tried to create a new activation profile at the URL given me by customer support, but it must be a page for old versions of Reader. It could not detect either Reader 9 or Acrobat Standard 7, which I still have on my machine. I then downloaded a .edn file, which I tried to open manually with Acrobat, but it only produced error messages saying Bad Session Header. Acrobat also only shows 2 of the 3 books in my digital library (also inaccessible).

                    So I have gone from too many activations to no activations, and my Adobe ID while working on the general Adobe site is not seen by your activation server.