1 Reply Latest reply on Jul 3, 2008 1:18 PM by BWolfe [ADOBE]

    eBooks won't authorize because my email address doesn't match

      I downloaded an e-textbook, and only found out after I had installed adobe digital editions with an adobe account with my OLD email address that the email address you use to authorize DE has to match the email address you used to purchase the eBook. So, I tried uninstalling DE and reinstalling it, but it won't let me associate it with my adobe account with my NEW email address, so I can't access the $30 book I paid for. Can someone please tell me how to associate DE with a new email address?
        • 1. Re: eBooks won't authorize because my email address doesn't match
          BWolfe [ADOBE] Level 3
          Your old book should have been migrated if it was on the drive at the time that you installed ADE 1.5. Odd that it wasn't...

          Anyway, if you want to go back to the old AdobeID, launch ADE, then press control-shift-D. This brings up a dialog that allows you to deactivate. Do that..

          Then relaunch ADE 1.5, and choose 'Authorize Computer' in the library menu and authorize with your old id..

          If you get stuck open a web support case at http://www.adobe.com/support/contact.


          Bentley Wolfe
          Senior Support Engineer, Flash/Flash Player/Digital Editions