39 Replies Latest reply on Nov 8, 2013 1:09 AM by sjpt

    Digital Editions 1.5 arrow keys

    Level 1
      Hi, the scroll buttons (the arrow keys) work for a while (maybe 45 minutes) then they will all of a sudden not work at all. Similar for the pgup and pgdown. Restarting DE fixes this, but I'm wondering if anyone has had the same problem. And, I am sure that I am in the program itself, because I click it to make sure, I think this may be some kind of bug. Thanks for any assistance you can provide.
        • 1. Re: Digital Editions 1.5 arrow keys
          Jim Lester Level 4
          Short Answer:
          When this happens try clicking with the mouse in the content area, and it should fix it.

          Long Answer:
          There are certain areas that can gain focus and will "eat" the navigation commands, and it isn't always obvious when those areas have the focus. For instance the text controls for the current page and find. However the worst is probably the book information display in the table of contents.

          Please tell me if clicking in the content area doesn't fix, I'd be interested in trying to track this down farther.

          --
          Jim Lester
          Adobe Systems
          • 2. Re: Digital Editions 1.5 arrow keys
            Level 1
            Clicking in the content area unfortunately doesn't work. But like I mentioned earlier, restarting does fix the problem. But it happens just from time to time, but usually after a good while, so it's not bothersome, just noticeable.
            • 3. Re: Digital Editions 1.5 arrow keys
              Level 1
              I have the same problem; it does not seem connected to focus (clicking anywhere on the application does not make a difference). It seems to happen primarily if I have switched to another application and back while digital editions is open.
              • 4. Re: Digital Editions 1.5 arrow keys
                Level 1
                It seems to happens to me like that as well, I'm glad it isn't just my computer.:-P I am also starting to notice bugs with the find, as it will just lead you to the page the word is on and you have to do a manual search of the page for it.XD I hope these get fixed in the next version. *crosses fingers*
                • 5. Re: Digital Editions 1.5 arrow keys
                  Level 1
                  Um lol that second smiley face appeared on its own lol those are not my sentiments
                  • 6. Re: Digital Editions 1.5 arrow keys
                    Level 1
                    I have the same problem scrolling a page with the down arrow.

                    I also have a Wacom Bamboo tablet, so I tried scrolling using the page scrolling area on the tablet. Same thing. After a few minutes, the page no longer scrolls.
                    • 7. Re: Digital Editions 1.5 arrow keys
                      Level 1
                      I get this exact same problem too. I read the book on the bus ride to work (about 40 minute ride). I get 30 minutes of reading it, and like clockwork the arrow keys stop working. As stated above shut-down and restart gets them working again. It is 100% recreate, every morning and night arrow keys work most of the bus ride, but at some point toward the end will stop working.
                      • 8. Re: Digital Editions 1.5 arrow keys
                        BWolfe [ADOBE] Level 3
                        Sheldon, this is all books, right? Not just one particular book?

                        Regards,

                        Bentley Wolfe
                        Senior Support Engineer, Flash/Flash Player/Digital Editions
                        Adobe
                        • 9. Re: Digital Editions 1.5 arrow keys
                          Level 1
                          I am a new user of digital editions and have only tried one book so far. I have been reading this same book daily going on 2-3 weeks now and have hit the "arrows stop working" consistently each and every day. They work fine for the 20-30 minutes and then stop.

                          I will give more feedback when I try reading additional books.
                          • 10. Re: Digital Editions 1.5 arrow keys
                            BWolfe [ADOBE] Level 3
                            Are you guys on Mac, Windows or both?

                            Regards,

                            Bentley Wolfe
                            Senior Support Engineer, Flash/Flash Player/Digital Editions
                            Adobe
                            • 11. Re: Digital Editions 1.5 arrow keys
                              Level 1
                              Hello,

                              It happens to me too. Arrow keys stop working after maybe 45 minutes or so. I am using a Mac with leopard, DE v 1.6.934.

                              I really hope this is gonna be fixed in the next release since this is annoying.

                              Regards,
                              • 12. Re: Digital Editions 1.5 arrow keys
                                Level 1
                                This is absolutely the worst piece of software I have dealt. All these problems listed in these forums, and, specifically this, after SIX MONTHS
                                • 13. Re: Digital Editions 1.5 arrow keys
                                  Level 1
                                  HAVE NOT YET BEEN CORRECTED. AND, FROM THE COMMENT, OF THE ADOBE ENGINEER, IT SEEMS THEY DON'T HAVE A CLUE!!!!!!!!!!!!!!!!!!!!!!

                                  WHY IN HECK DO THEY DUMP ON CUSTOMERS SUCH A PIECE OF ANNOYING JUNK? TO STOP ANSWERING KEYBOARD COMMANDS IS ABSOLUTELY UNNACEPTABLE.
                                  • 14. Re: Digital Editions 1.5 arrow keys
                                    Level 1
                                    I also have another problem in that every time I start the "application" (does it deserve this name?) it copies again the original file. I have already 20 copies of it.
                                    • 15. Re: Digital Editions 1.5 arrow keys
                                      Level 1
                                      have same problem whenever you are reading a any book after a while the the down arrow stop working. this happen any book that you reading and only restarting the read temporarly solve the problem. I am running the digital editions 1.5 on windows vista business edition
                                      • 16. Re: Digital Editions 1.5 arrow keys
                                        Level 1
                                        I'm using DE 1.7 on Windows XP and have experienced the same problem. I have XP Media Center edition on my laptop and Professional on my desktop and it happens on both.
                                        • 17. Re: Digital Editions 1.5 arrow keys
                                          (David_Braun) Level 1
                                          A thread about the same bug is located here:
                                          http://www.adobeforums.com/webx/.59b7365b

                                          I just thought I would link these together, and try to keep the information connected. I'm surprised this bug has been around for so long; it must really be nestled somewhere deep for you guys and gals to not have found it yet. That, or you're understaffed/overworked and haven't found time to track it down :P

                                          Regardless, good luck to the devs!
                                          • 18. Re: Digital Editions 1.5 arrow keys
                                            Level 1

                                            ya, same problem. windows vista. annoying problem, makes no sense.

                                            • 19. Re: Digital Editions 1.5 arrow keys
                                              genan77 Level 1

                                              I've experienced the same problem on two different computers, both running Windows XP.  Please give an update on the status of this bug.  It's extremely frustrating to pay for protected content (digital textbook in my case) that only works on one type of reader and to find that that content is hardly useable because of bugs in the software.  I have to constantly close out Digital Editions, restart it, resize the text and find my place.  Again, very frustrating.

                                              • 20. Re: Digital Editions 1.5 arrow keys
                                                jfklsajflaksjf Level 1

                                                Using Adobe Digital Edition 1.7.1, the very same problem still persists. Too bad I can check out most of the e-books from the library only in Adobe DRM format, I would never every buy an e-book with Adobe DRM

                                                • 21. Re: Digital Editions 1.5 arrow keys
                                                  nwestreb Level 1

                                                  Still happens. OS X 10.6.1 and DE 1.7.1.10. Arrow keys stop working but scrollbar arrows work (with the mouse).

                                                   

                                                  No amount of mouse-clicking or other gestures cures this; must restart DE.

                                                   

                                                  I also just posted this in response to another thread; sorry about the duplication.

                                                   

                                                  - D -

                                                  • 22. Re: Digital Editions 1.5 arrow keys
                                                    playitagain4me Level 1

                                                    It seems to be a little more complicated than previous posts show. When holding the down arrow key pressed doesn't seem to produce an effect, it actually does, as can be seen when restarting the application. The last page viewed will be centered in the view, but at a location that seems to be affected by the amount of time the down arrow key was pressed before exiting the application.

                                                     

                                                    It therefore seems to be a problem in the drawing part of the application, as the internal reference to which section of the page is shown on the screen is correctly updated.

                                                     

                                                    I also recently posted this in a related thread.

                                                     

                                                    Regards,

                                                    Anders

                                                     

                                                    PS. I am using DE 1.7 on Win XP professional.

                                                    • 23. Re: Digital Editions 1.5 arrow keys
                                                      kevt151 Level 1

                                                      Same problem more than 2 years after original post.

                                                       

                                                      The developers should be ashamed of themselves.

                                                       

                                                      This software is garbage.

                                                      • 24. Re: Digital Editions 1.5 arrow keys
                                                        mogleytheduck Level 1

                                                        I'm using the latest 1.7 edition, it's nearly Xmas 2010 and still this problem hasn't been fixed.

                                                         

                                                        To Adobe: Your homepage states we'll 'get answers fast'.

                                                         

                                                        If you want people to read in DE, fix this problem. Otherwise people will purchase ebooks in alternative formats. 

                                                         

                                                        Please do the professional thing and fix this.

                                                         

                                                        If you don't look into this you aren't doing your job properly... and what goes around comes around.

                                                        • 25. Re: Digital Editions 1.5 arrow keys
                                                          gallileo78 Level 1

                                                          Just started using Adobe DE 1.7 (latest) and came across the same issue with arrow keys that stop working after some time.

                                                          Has anyone actually reported this as a bug?? I have tried, but could not find Adobe DE on the list of Products for which a bug can be reported

                                                           

                                                          Also in Release Notes for this latest release of DE (1.7.2) http://www.adobe.com/products/digitaleditions/pdfs/digital_editions_release_notes.pdf

                                                          there is no mention of this issue, so I doubt any Adobe DE dev is working on it...also judging by the lifetime of this issue (2 years +)...

                                                          • 26. Re: Digital Editions 1.5 arrow keys
                                                            Bjurran Level 1

                                                            I just bought my first DRM pdf, and came across this problem.

                                                            I'm using win 7 64 bit, and I'm also experiencing problems with the mouse scroll wheel not working at all.

                                                            Restarting DE will allow me to use the arrows on the keyboard, but I havn't managed to get my scroll to work at all (ms wireless mouse using intellipoint drivers)

                                                            • 27. Re: Digital Editions 1.5 arrow keys
                                                              nwestreb Level 1

                                                              Yup. Same problem here, and it has been that way for a looonnnnng time. This bug simply cannot be that difficult for Adobe to reproduce. I mean, if I lived near to wherever this app is developed, I would gladly bring my laptop in while the bug is manifesting itself (if that would help).

                                                               

                                                              It is a testament to the sad current state of the ebook world that we are mostly held hostage to Adobe DRM stuff. Some sad-sack book readers (e.g. Kobo) even rely on DE manage pdf content, AFAIK. Moreover, even without this bug DE is, in my opinion, a rather mediocre app. I have come to despise Flash apps generally, but I avoid DE as much as I can. Also, although I mostly use a Mac, lack of linux support for DE really annoys me.

                                                              • 28. Re: Digital Editions 1.5 arrow keys
                                                                Fischer David Level 1

                                                                Hi,
                                                                I have DE 1.7.2.1131 in the german version on Win 7 64-bit. The problem still exists. It seems, if there is a kind of counter in the "optimal width" modus.

                                                                If you press and hold the arrow down key DE scrolls through the document for about 17 Pages an then stops. After this the arrow keys haven't any function. I hope anyone can confirm this to help the Adobe software engineers to locate and fix this bug.

                                                                 

                                                                Greets David

                                                                • 29. Re: Digital Editions 1.5 arrow keys
                                                                  bmoyo Level 1

                                                                  Hi, Just for the record I would like to register my discontent on this issue as well. I installed DE 1.7 a few days ago. (Didn't really have a choice I might add what with the DRM...)

                                                                  The first read within the first five minutes the arrow keys and PgUp/PgDn just stopped responding. They work again, briefly, if you restart the application. I am running Windows Vista.

                                                                  Adobe have plenty goodwill in my book from their normally great software, so this has been a real real surprise.

                                                                  • 30. Re: Digital Editions 1.5 arrow keys
                                                                    Frustrated in AZ Level 4

                                                                    I'm thinking that it has to do with the Vista software buffering.  ADE, like

                                                                    many other programs, is graphic-intensive, and if you don't have enough

                                                                    space allocated to buffering, the app will run a bit jerkey and may lock

                                                                    up.  It happens also when other programs in the background (like Norton

                                                                    Anti-Virus or McAffee) are using computer power while you're trying to

                                                                    read.  I'd take a look at what's going on and who's using computer power via

                                                                    Task Manager to try to figure out whether you should give the OS more

                                                                    buffering.

                                                                     

                                                                    ============

                                                                    • 31. Re: Digital Editions 1.5 arrow keys
                                                                      Bjurran Level 1
                                                                      function(){return A.apply(null,[this].concat($A(arguments)))}

                                                                      Frustrated in AZ wrote:

                                                                       

                                                                      I'm thinking that it has to do with the Vista software buffering.  ADE, like

                                                                      many other programs, is graphic-intensive, and if you don't have enough

                                                                      space allocated to buffering, the app will run a bit jerkey and may lock

                                                                      up.  It happens also when other programs in the background (like Norton

                                                                      Anti-Virus or McAffee) are using computer power while you're trying to

                                                                      read.  I'd take a look at what's going on and who's using computer power via

                                                                      Task Manager to try to figure out whether you should give the OS more

                                                                      buffering.

                                                                       

                                                                      ============

                                                                       

                                                                      I don't think it has anything to do with Vista at all as people here experience the same problem on various computers.

                                                                      I had the problem on a powerful gaming computer running win 7 64-bit ultimate, and I was barely using any of the available power..

                                                                      I haven't used ADE in months but I do remember that the time from starting the program to when it would stop was the same every time I restarted it. Just like if there was a timer causing it.

                                                                      • 32. Re: Digital Editions 1.5 arrow keys
                                                                        Frustrated in AZ Level 4

                                                                        Strange!  I have no further ideas....  Sorry!

                                                                         

                                                                        =============

                                                                        • 33. Re: Digital Editions 1.5 arrow keys
                                                                          Jim_Lester Level 4

                                                                          You may want to try the beta of ADE 1.8 that is at labs.adobe.com.

                                                                          • 34. Re: Digital Editions 1.5 arrow keys
                                                                            bmoyo Level 1

                                                                            I'm giving 1.8 a whirl now. Thanks,

                                                                            • 35. Re: Digital Editions 1.5 arrow keys
                                                                              petergel Level 1

                                                                              My guess was always that they did this deliberately to make it harder to do an automated screen grab of an entire book.

                                                                              • 36. Re: Digital Editions 1.5 arrow keys
                                                                                bmoyo Level 1

                                                                                That sounds logical enough. It's a pity then that it frustrates the efforts of the 99% of us who are there expressly to read the contents! I would have thought there would be a less disruptive solution.

                                                                                • 37. Re: Digital Editions 1.5 arrow keys
                                                                                  petergel Level 1

                                                                                  Yup. The only reason i looked into the whole screen grabbing thing was because of this irritation. A simple viewer that views the grabbed book, run length encoded maybe. But i'm

                                                                                  too lazy to write the code, so i still have same problem as everyone else.

                                                                                   

                                                                                  Regards

                                                                                   

                                                                                  Peter

                                                                                   

                                                                                  Date: Sun, 16 Oct 2011 16:42:31 -0600

                                                                                  From: forums@adobe.com

                                                                                  To: petergel_28@hotmail.com

                                                                                  Subject: Digital Editions 1.5 arrow keys

                                                                                   

                                                                                   

                                                                                   

                                                                                   

                                                                                   

                                                                                   

                                                                                        

                                                                                             

                                                                                             

                                                                                             

                                                                                      Re: Digital Editions 1.5 arrow keys

                                                                                   

                                                                                   

                                                                                      created by bmoyo in Adobe Digital Editions - View the full discussion

                                                                                   

                                                                                   

                                                                                   

                                                                                  That sounds logical enough. It's a pity then that it frustrates the efforts of the 99% of us who are there expressly to read the contents! I would have thought there would be a less disruptive solution.

                                                                                   

                                                                                   

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                                                                                  • 38. Re: Digital Editions 1.5 arrow keys
                                                                                    Che2Palle Level 1

                                                                                    Ah, same problem now with Adobe Digital Editions 2.0 on Windows 7, on Tabletkiosk.

                                                                                     

                                                                                    No problems on another old desktop pc with Windows XP ... but I need the tablet working ...

                                                                                     

                                                                                    Perhaps a important detail is also that the ADE on the tablet is not yet assigned to any user or ID.

                                                                                     

                                                                                    Hoping for a solution ...

                                                                                    • 39. Re: Digital Editions 1.5 arrow keys
                                                                                      sjpt Level 4

                                                                                      Several people (but not all) have arrow key or related page turn problems on ADE2.0.

                                                                                      I'm not sure why it works for some but not for others; it isn't which Windows/Mac OS version and I don't think it is to do with registration.

                                                                                      There are myriad other bugs in 2.0/2.0.1 as well.

                                                                                       

                                                                                      Try replacing ADE2.0 with the older but more reliable v1.7.2.

                                                                                      (You can have them both installed at once if you like.)

                                                                                      Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

                                                                                      http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

                                                                                      The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

                                                                                       

                                                                                       

                                                                                      Some people have found ADE trying to upgrade automatically. 

                                                                                      It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

                                                                                      Probably best to say no if 2.0.x installation asks if you want to migrate your library.