16 Replies Latest reply on Mar 15, 2009 7:49 AM by (Dietmar_Kammler)

    Download Error Adobe Digital Editions

      I have tried many time with Internet Explorer (Latest version) and Mozilla Firefox but i can't seem to figure out what the problem is.. when i try to click on the installer button for Adobe Digital Edition, it first starts off by saying:
      E_ADEPT_IO ActivationServiceInfo Error%20#2032
      if anyone can help me with this problem i will greatly appreciate it.

      p.s: i am currently using windows xp

      -Nabeel Saleh
        • 1. Re: Download Error Adobe Digital Editions
          BWolfe [ADOBE] Level 3
          This message makes no sense to me.. You don't get any kind of activation until -after- you install and launch Digital Editions.  Are you sure you're describing the steps correctly? <br /><br />In any case, the instructions in this technote will work for XP, only you put the EXE in a different path:<br />C:\Documents and Settings\<username>\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\digitaleditions1x5<br /><br />If you have Digital Editions installed and it's an error when launching the app, open a support case. <br /><br />To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.<br /><br />Regards,<br /><br />Bentley Wolfe<br />Senior Support Engineer, Flash/Flash Player/Digital Editions<br />Adobe
          • 2. Re: Download Error Adobe Digital Editions
            E_ADEPT_IO ActivationServiceInfo Error%20#2032

            I am having the same problem. When I attempt to open DE, the above error message comes up.

            Try again button doesn't work - only option left is to cancel out.


            Aaron Hay

            P.S. Also, when I hit the Launch button on DE Installer web page I get the same error. I'm guessing I have to register the application.
            • 3. Re: Download Error Adobe Digital Editions
              I also have the E_ADEPT_IO ActivationServiceInfo Error%20#2032 error report.

              Unless this is resolved it makes my recent purchase of the Sony PRS-505 reader look like a spectacular waste of money.

              I'm using Windows XP Home and Firefox.

              Any advice would be gratefully received.

              David Lewis
              • 4. Re: Download Error Adobe Digital Editions
                BWolfe [ADOBE] Level 3
                Error: "Adobe DRM Error" when you activate Digital Editions or access an eBook


                Try that first.


                Bentley Wolfe
                Senior Support Engineer, Flash/Flash Player/Digital Editions
                • 5. Re: Download Error Adobe Digital Editions
                  I have tried everything recommended by Mr Wolfe, and nothing's working. I still get that error. The program just won't open. I haven't even tried downloading anything. I can't even register the problem with Adobe because the Support Centre is a maze and it keeps saying I'm in the USA no matter how many times I reset it. Is there even any way I can use the eReader without this program? I'm getting very ticked off.
                  • 6. Re: Download Error Adobe Digital Editions
                    Dibiloid-stupid system.

                    Adobe, why you so shure everybody have internet access on the computer?

                    I have two computers:
                    one of them with internet access, but without printer.
                    and another one - with printer, but without internet access.
                    And this cannot be changed - it by network design!!!

                    How I should move my eBooks to another computer and print them ?????
                    And how I should install properly this "genius" Adobe Digital on the second copmuter ??????

                    Idiotic application. rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.
                    • 7. Re: Download Error Adobe Digital Editions
                      Hello, Mr. Wolfe,
                      We have not been able to read our purchased books yet!
                      Please, help us.
                      I tried your suggested solution 1, and then 2, but you should know that most of us have Firewall from our provider, not from Windows. I don't think that should be a problem. If you are still insisting in the Firewall and security issue, then we will all have to call our providers and to bag them to include Adobe Digital Editions to the list of "desirable" web site. This is not the way to resolve this. You guys better do some workaround solution, before we all get so frustrated and...find some other company to help us read our ebooks.
                      This supposed to be a joke, but I really think that it's not fair to leave us without a "work for all" solution.
                      • 8. Re: Download Error Adobe Digital Editions
                        I am trying to download ADE onto a windows xp home (SP3) machine, and every time the download is almost complete, I get an error message "corrupted package digitaleditions_win.zip" Do you have any suggestions for this problem?

                        Thank you.
                        • 9. Re: Download Error Adobe Digital Editions
                          I too had the same problem and found the solution listed elswhere on this site. Thanks Jim.

                          JimLester - 10:29pm Feb 4, 09 PST (#1 of 1)


                          Use the standalone installer, which you can download from:

                          Jim Lester
                          Adobe Systems
                          • 10. Re: Download Error Adobe Digital Editions
                            After using the standalone installer, the following error message was on my desktop (after downloading the application):

                            E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

                            I bought a new Sony reader and got first the same error message like Nik Fogle.

                            I am using Windows XP (SP3) and the Internet Explorer.

                            Kind regards,

                            • 11. Re: Download Error Adobe Digital Editions
                              I had exactly the same problem. I just used the stand alone installer and it did the job.
                              • 12. Re: Download Error Adobe Digital Editions
                                Level 1

                                i downloaded again the application via the standalone installer, but i have still the issue. Do someone now, if there is an issue with the activation severs from Adobe and how to fix this mentioned issue above: E_ADEPT_CLIENT.....
                                • 13. Re: Download Error Adobe Digital Editions
                                  Jim Lester Level 4
                                  The activation server is indeed down. Our IT department is aware and working on this. I do not have an ETA of when it will be up, but will post when it is available again.

                                  Jim Lester
                                  Adobe Systems
                                  • 14. Re: Download Error Adobe Digital Editions
                                    Jim Lester Level 4
                                    The activation server is now back up and available again. You should be able active your copies of Digital Editions now. Sorry for the inconvenience.

                                    Jim Lester
                                    Adobe Systems
                                    • 15. Re: Download Error Adobe Digital Editions
                                      I have the same error message:
                                      E_ADEPT_IO ActivationServiceInfo Error%20#2032
                                      I used the stand alone installer several times and none of the other troubleshooting suggestions worked. I recently purchased a new computer and am now using the Digital Edition 1.7- I never had any problems with Adobe 6.0 and 7.0. This is very frustrating! I have spent almost two hours trying to figure this out with no luck. Please advise,
                                      • 16. Re: Download Error Adobe Digital Editions
                                        I have encountered the same problems when activating Digital Editions with my new Sony PRS-505. Yesterday evening the activation server was definitely NOT up, I got the E_ADEPT....1009 message. Today on another (!) computer I get a corrupted digitaleditions_win.zip message. Is Adobe going CRAZY???? I will take my new reader and send it back to the retail store only why Adobe is unable to correct the problem. Disgusting!!!