11 Replies Latest reply on Dec 21, 2007 9:27 PM by (premy)

    what is this error?

      hi

      when ever i try to download my ebook it gives this error

      =====

      F_PDF_T3_DOC_EXCEPTION file:///C:/Documents%20and%20Settings/Administrator.OMER/My%20Documents/My%20Digital%20Ed itions/The_Two_Faces_of_Islam__Saudi_Fundamentalism_and_.pdf PDFStreamReceiver::totalLengthReady tetraphilia_runtime 2
      --- errorListChange ---
      =========

      can someone plz tell me why i am getting this error and how i can solve this problem??

      Omer
        • 1. Re: what is this error?
          There is unfortunately something wrong with the PDF file that you downloaded. Typically, this error occurs when the file is badly corrupted, such as the download failed and you only got half the book. Try deleting the file and re-downloading the book.

          THe error message should be a little more informative. We will fix this in the next release.
          • 2. Re: what is this error?
            Level 1
            yes you are right its downloading only 923 kb of the file. total file size is about 1.3 mb.

            any idea why it not downloading complete file??
            • 3. Re: what is this error?
              Level 1
              We would need a lot more info. Are you behind some unusual firewall or proxy? Did you install an "internet speedup" tool? These often strip out some of the HTTP headers. DId you try re-downloading and get the same result?
              • 4. Re: what is this error?
                I get the same message so apparently the fix did not work. Help, who can I cantact rather than waiting days for a reply?

                F_PDF_T3_DOC_EXCEPTION file:///C:/Documents%20and%20Settings/klong/My%20Documents/My%20Digital%20Editions/Lean_S ix_Sigma_for_Service_0028.pdf PDFStreamReceiver::totalLengthReady tetraphilia_runtime 2 --- errorListChange ---
                • 5. Re: what is this error?
                  F_PDF_T3_DOC_EXCEPTION file:///C:/Documents%20and%20Settings/Administrator.OMER/My%20Documents/My%20Digital%20Ed itions/The_Two_Faces_of_Islam__Saudi_Fundamentalism_and_.pdf PDFStreamReceiver::totalLengthReady tetraphilia_runtime 2
                  --- errorListChange ---
                  • 6. Re: what is this error?
                    Level 1
                    Actually, these messages are rather misleading, but what is being reported is that the PDF file contains errors. The PDF engine used by Digital Editions is significantly fussier than the one in Acrobat/Reader, which is more forgiving. Reporting it like this is a bug, which we will fix for the next release.
                    • 7. Re: what is this error?
                      Hi Ric,

                      We experienced a rash of customer problems with F_PDF_T3_DOC_EXCEPTION during the night. (- all Australian if that is meangingful to resolution -) We're guessing this may be related to a recent ADE update. Any ETA on a fix.

                      Thanks,

                      Bob
                      • 8. Re: what is this error?
                        Level 1
                        As noted above, there is something wrong with the PDF file. Adobe Reader has a lot of code in it to try and work around such errors, but the engine used by DIgital Editions does not. I will contact you directly about the source of the error.
                        • 9. Re: what is this error?
                          Hi Ric, been having this F_PDF_T3_DOC_EXCEPTION problem with 2 ebooks from ebooks.com.

                          According to u the solution would be to delete and download again. So I did. It didn't work. I deleted the whole My Digital Editions Folder. Still didn't work. Then I uninstalled DE, deleted the My Digital Editions Folder Again, then reinstalled DE. Still does not work. Strange thing is that every time I try to download one of these problem files, the progress bar fills up quickly up to about 80% before the err.msg pops up. When I look in the My DE folder after that, the file is there with a size of approx. 80% of the total size. So it appears that somehow it's being cached on my HD, although I delete it from the My DE folder, since there is no way it could download 80% (+-17MB) from ebooks.com in just a few seconds.

                          So how do I COMPLETELY delete it from my system in order to try a real fresh re-download?

                          Thank u.
                          • 10. Re: what is this error?
                            Level 1
                            There are two possibilities. One, the book gets corrupted during download and two, the book, correctly downloaded has PDF errors in it. As noted above, the PDF engine used by Digital Editions is much less forgiving of errors than Adobe Reader. Can you tell us what the books are? We could then download them ourselves and have a look. Thanks.
                            • 11. Re: what is this error?
                              Level 1
                              Thank u for your reply, Ric, but I figured it out myself after a lot of trial and error: Just flushed the Internet temp folder and re-downloaded. It seems the files where corrupted during the previous download due to a connection breakdown, and my my re-download attempts after that would just pull the cached files from my temp folder.

                              Regards,
                              Premy