6 Replies Latest reply on Jul 6, 2009 3:56 AM by Bartender85

    DRM ERROR I CAN'T READ MY E-BOOKS

      I have the following error when I tried to read my e-books bought from Amazon in years 2003 and 2004

      Adobe DRM Error
      System: 8
      State: 4
      Class: 65603
      Code: 147
      Message:

      VE error 147
      --- end ---

      Somebody knows the solution? It's very frustrating pay for them and can not read them for software problems. Adobe Latinamerica support conclude that these books are not compatible with Digital Editions!!! it's incredible why not?

      Their solution was to re-install Adober Reader 6, but it doesn't work either. Amazon said they discontinued their e-book library.

      HELP PLEASE!! How can get a real solution and not only excuses!!
        • 1. Re: DRM ERROR I CAN'T READ MY E-BOOKS
          BWolfe [ADOBE] Level 3
          Please open a support web case and we'll try to determine the cause of the DRM error.<br /><br />To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.  If you do choose to open a case please include a link to this discussion so the agent can see what I wrote..<br /><br />I don't know that there's any such thing as a 'no compatible' ebook.  It is, however, possible to screw up the book's activations in such a way that it's then unreadable. <br /><br />So, looking at some internal docs, it looks like Voucher Engine error 147 only occurs with Acrobat reader 6, 7 or Digital Editions 1.0.    <br /><br />The problem you are seeing is due, unfortunately, to corruption of your vouchers. The solution is to remove the old vouchers and create new ones.<br />o Exit Digital Editions   <br />o Delete the folder  Documents and  Settings/<username>/Application Data/Adobe/Digital Editions/Voucher.    <br />o Also delete the file manifest.xml in your My Digital  Editions folder.   <br />o Restart Digital Editions<br />   <br />Digital Editions should re-migrate your books and you should be able to open it again.  IIf you bought your books using Acrobat or Reader, then you are done.  For books bought with Adobe Digital Editions, you will need to re-download your books.  Most vendors are happy to allow this.<br /><br />Again, if you're using ADE 1.5 you're -not- supposed to have this problem.   But these are the pioneering days of ebooks, and as with all pioneers, sometimes there are problems.<br /><br />Regards,<br /><br />Bentley Wolfe<br />Senior Support Engineer, Flash/Flash Player/Digital Editions<br />Adobe
          • 2. Re: DRM ERROR I CAN'T READ MY E-BOOKS
            Level 1
            Thanks for your prompt answer, however the problem is not solved.

            I ran the process you recommended but when I add the e-book a windows appears with the following message: Authorizing content, then after a few seconds appears the same error again:

            Adobe DRM Error
            System: 8
            State: 4
            Class: 65603
            Code: 147
            Message:
            VE error 147
            --- end ---


            Have you got any other solution?
            • 3. Re: DRM ERROR I CAN'T READ MY E-BOOKS
              BWolfe [ADOBE] Level 3
              As I wrote above, please open a case..

              Regards,

              Bentley Wolfe
              Senior Support Engineer, Flash/Flash Player/Digital Editions
              Adobe
              • 4. Re: DRM ERROR I CAN'T READ MY E-BOOKS
                Fernando, did you get any help?
                I have exactly the same problem, identical error codes.
                I open a case two months ago, have got 6-7 'answers' but no solution still.

                Jan B, Sweden
                • 5. Re: DRM ERROR I CAN'T READ MY E-BOOKS
                  Tom_1Frohman

                  Has anyone gotten an answer to this problem. I have an ebook I bought from Amazon I got a while ago and I can't

                  read it with reader anymore. I get a similar error

                  Adobe DRM Error
                  System:  8
                  State:  4
                  Class:  65603
                  Code:  147
                  Message:

                  VE error 147
                  --- end ---

                   

                  Tom

                  • 6. Re: DRM ERROR I CAN'T READ MY E-BOOKS
                    Bartender85

                    Wow... thats cool... I also have a program that its called "reader" but doesn't read my old ebooks :s I'm installing some others programs right now *sad*. I'm not giving any names, but I if you put something like "free pdf reader" something will appear in google

                     

                    Best regards