1 Reply Latest reply on Sep 23, 2008 11:03 AM by BWolfe [ADOBE]

    Can't Authorise a SONY ebook

      I have a Lenovo t61 running vista Ultimate. I have installed both SONY library and Digital Editions 1.6 The computer authorized fine.

      Today I got the SONY PRS-505.

      I started Adobe digital editions. It started fine. I plugged in the PRS-505 via the USB and it detected the SONY ereader.

      But soon the Adobe Digital editions becomes unresponsive. A spinning icon says something is working, but the program says unresponsive.

      There is a message that says to authorize the SONY, but I cannot. The Digital Editions becomes unresponsive. What should I do? The SONY cannot read DRM pdf's.
        • 1. Re: Can't Authorise a SONY ebook
          BWolfe [ADOBE] Level 3
          Ed,

          I haven't heard of anyone with similar behavior to this (ADE freezing).

          Please open a Digital Editions 1.5 Technical Support case. Use the contact links at http://www.adobe.com/support/digitaleditions.

          You'll need to generate an error log for your case. Please read
          "Enable error logging in Adobe Digital Editions 1.5"
          http://www.adobe.com/go/kb403740

          Regards,

          Bentley Wolfe
          Senior Support Engineer, Flash/Flash Player/Digital Editions
          Adobe