We subscribe to a service called "Vault" which provies its documents in encrypted PDFs using the etd format. As well as Digitial Editions we have Acrobat Reader 9 installed on our PCs (Windows XP,SP2). When a user tries to download any of the documents they are seeing the following error:
"Windows cannot access the specified device,path, or file.You may not have the appropiate permissions to access the item."
However, if they open Digitial Edtions (or have had it open at some point in the past) before they download the document it opens without any problems. We use ZEN works to manage our PCs, and we use something called Dynamic Local User (DLU) which means that when a students logs into a PC the user's local Windows account is created on the fly, and then when they log out it is then deleted. This means that they are effectively using Digitial Edtions for the first time everytime they log into a PC.
As anyone else seen the above error? Also, is there a way of stopping it? What does Digital Editions do the first time it is opened? Are there registry keys that we can add, which emulates the opening of Digital Editions so it doesn't have to be opened first before we can download the Vault documents?