3 Replies Latest reply on Oct 13, 2008 1:26 PM by (dyett)

    Help Please!!!!!!

      I recently just purchased a macbook with 10.5 operating system and I am getting this error when I try to load an e book into digital editions.

      Adobe DRM Error
      System: 7
      State: 4
      Class: 7
      Code: 1
      Message:

      Your Adobe software could not be activated.
      Failed to load XML.Whitespace is not allowed at this location.
      At line2column1379

      Eden Info: (0x-1072896749) Failed to load XML.Whitespace is not allowed at this location.
      At line2column1379
      Soap Info: Client : Client
      Adobe DRM Activator error.
      Server Code: -1072896749
      Fault location: 7
      Contact customer support.
      --- end ---

      I need help. I tried removing the program from my computer and launching the installer but the program is still on my computer and I dont have any indication that its on there. It's not in my applications so I dont know how to successfully uninstall it. Someone help please.
        • 1. Re: Help Please!!!!!!
          BWolfe [ADOBE] Level 3
          Technotes are your friend:

          Error: "Failed to load XML.Whitespace is not allowed at this location" in Adobe Digital Editions 1.5 or later (Mac OS X)
          http://www.adobe.com/go/kb406295

          Regards,

          Bentley Wolfe
          Senior Support Engineer, Flash/Flash Player/Digital Editions
          Adobe
          • 2. Re: Help Please!!!!!!
            Hello, I am having a similiar problem, I am using a MACBOOK PRO and am unable to activate the Adobe Digital Editions.

            The Disaster Recovery Handbook : A Step-by-step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets:
            Adobe DRM Error
            System: 7
            State: 4
            Class: 7
            Code: 1
            Message:

            Your Adobe software could not be activated.
            Failed to load XML.An invalid character was found in text content.
            At line2column1375

            Eden Info: (0x-1072896760) Failed to load XML.An invalid character was found in text content.
            At line2column1375
            Soap Info: Client : Client
            Adobe DRM Activator error.
            Server Code: -1072896760
            Fault location: 7
            Contact customer support.
            --- end ---

            Please help any adice or guidance that you can provide will be greatly appreciated.
            • 3. Re: Help Please!!!!!!
              Level 1
              I tried changing the name of my MACBOOK and still keep getting the same error.