1 Reply Latest reply on Oct 14, 2008 7:17 AM by Beth Bakeman

    DRM Errors

      Hello, I am having a similar problem, I am using a MACBOOK PRO and am unable to activate the Adobe Digital Editions. I have tried changing the name of my MACBOOK to no avail.

      The Disaster Recovery Handbook : A Step-by-step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets:
      Adobe DRM Error
      System: 7
      State: 4
      Class: 7
      Code: 1
      Message:

      Your Adobe software could not be activated.
      Failed to load XML.An invalid character was found in text content.
      At line2column1375

      Eden Info: (0x-1072896760) Failed to load XML.An invalid character was found in text content.
      At line2column1375
      Soap Info: Client : Client
      Adobe DRM Activator error.
      Server Code: -1072896760
      Fault location: 7
      Contact customer support.
      --- end ---

      Please help any adice or guidance that you can provide will be greatly appreciated.
        • 1. Re: DRM Errors
          Beth Bakeman
          I think your error is different than the known issue described in
          "Error: "Failed to load XML.Whitespace is not allowed at this location" in Adobe Digital Editions 1.5 or later (Mac OS X)"
          http://www.adobe.com/go/kb406295

          Notice that in your case the error message is different. The server code is different too.

          Please open a support web case and we'll get somebody to investigate. Also, it might be helpful to know if this happens to just this book, or to all ebooks in your copy of Digital Editions.

          To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

          Regards,

          Bentley Wolfe
          Senior Support Engineer, Flash/Flash Player/Digital Editions
          Adobe