30 Replies Latest reply on Sep 22, 2011 5:20 AM by kmgriffin

    Downloading Digital Editions

      I've recently purchased an ebook and cannot access it b/c Digital Editions will not download. I've been trying for 2 days. The first day, it would do nothing, no message, no activity. Just sit there like I hadn't even clicked on Launch. Today I've tried again and every time I try, it tells me that it has run into an error and I need to shut down.

      Any suggestions on how to get this downloaded? Or do I need to return my ebook??

      Thanks
        • 1. Re: Downloading Digital Editions
          Level 1
          This programme is causing us all such unnecessary hassle when all we wanted was to be able to carry a handy tool (toy?) around with us!
          Try reading some of the other forum entries to see if they can help.
          Try un-installing and re-installing. If that doesn't work, try even taking your computer back to an earlier time before you installed the programme in the first place by doing a system restore and then installing all your Ebook discs again.
          I have had problems and have spent the best part of a week sorting them but I think - hope - I'm OK now. Good luck Chris
          • 2. Re: Downloading Digital Editions
            Level 1
            Hi Bhupesh,

            Can you tell me what all errros are coming, i will try to sort out your issue. Also, mention all steps you have done for downlaoding and installing from where and how.

            Also, what version of Digital editons you have downloaded?

            Regards,
            • 3. Re: Downloading Digital Editions
              Hi Bhupesh,

              I have the same issue. Do you have any solution?

              Thnaks
              • 4. Re: Downloading Digital Editions
                Jim Lester Level 4
                KB Article:
                http://www.adobe.com/go/kb403051
                • 5. Re: Downloading Digital Editions
                  I also have the same problem with library e-books and spent two days re-downloading Digital Editions and Adobe Reader because my daughter loves her library e-books. I finally gave up. Until Digital Editions updated, everything was fine, now they just won't download to digital editions. I have read every forum, chased the paths, and emailed Adobe with specifics (it has been weeks and no answer). Apparently a lot of us are having this problem, so why don't they address it! Our library site requires this software to download books. This is very frustrating! Adobe needs to address what happened in the last update or tell us why they can't. If they want us to go back to the last Digital Editions, they could at least make it available to us. My daughter misses her library books!
                  • 6. Re: Downloading Digital Editions
                    Level 1
                    First it asks for installing flash, once flash will be installed, then it automatically installed digital editon.

                    Can you clarify what steps you are using for not able to download.

                    So that i can understand problem and try to sort out.

                    Regards,
                    • 7. Re: Downloading Digital Editions
                      I can not open my ebook acsm file in Digital Editions. the book is grayed out when i try to add it to my library. am searching high and low for answers.
                      • 8. Re: Downloading Digital Editions
                        Level 1
                        There aer several reasons if ebook is not getting opened in digital edition.

                        Can you send your book to me check it out and and provide you the appropriate solution.

                        Regards,
                        Arvinder
                        • 9. Re: Downloading Digital Editions
                          Level 1
                          Hi Bhupesh,

                          Have you been able to open your book or still encounter with same error?

                          Regards,
                          Arvinder
                          • 10. Re: Downloading Digital Editions
                            I am having more general problems. I cannot download Digital Editions at all. I click on the "badge" but nothing happens. I am using XP SP3 and I have tried it in Chrome, Firefox and IE7.
                            I have DE on a CD which came with my Sony Reader which works but I just can't get it to install on my laptop.
                            Why not!?!??
                            • 11. Re: Downloading Digital Editions
                              Level 1
                              Hi,

                              If you have internet connection then go to adobe site and get it downlowad online version 1.6. It will definately work.

                              Thanks
                              Arvinder (E-Book Expert)
                              • 12. Re: Downloading Digital Editions
                                Level 1
                                That's my point, internet download DOESN'T work!
                                • 13. Re: Downloading Digital Editions
                                  Level 1
                                  i downloaded 1.6. it does not read the .acsm file that i sent you.
                                  • 14. Re: Downloading Digital Editions
                                    Level 1
                                    Hi Beth,

                                    Can you Send me the books which you have tried to opened in digital editions but couldn't. Let me check it and if there is any issue in opening the book or the digital editon i will sort out with that.

                                    Thanks
                                    Arvinder
                                    • 15. Re: Downloading Digital Editions
                                      Level 1
                                      i sent this ebook to you once beforenot sure if it got through to you. i tried again but the attempt is "aborted" or i get a bounce-back message telling me to post a message thru the website. how should i send the book to you?

                                      downloaded DE 1.6 and can read other files thru it.

                                      i am on a mac platform.

                                      beth
                                      • 16. Re: Downloading Digital Editions
                                        Can not download DE 1.6 to my Macbook Air running the latest OS X. I keep getting an error saying it can't write to my hard drive because it is not available. Any suggestions?
                                        • 17. Re: Downloading Digital Editions
                                          (Bella_8)
                                          Thank YOU Jim Lester!!!!! I was so frustrated and ready to scream. I clicked on your post-link, DE downloaded and installed in seconds. I can finally read my ebooks.

                                          Anyone still having problems, this is the SOLUTION.

                                          AGAIN THANK YOU! 1,000,000 thank you's.
                                          Bella
                                          • 18. Re: Downloading Digital Editions
                                            Level 1
                                            jim lester please help me now. i have successfully downloaded DE 1.5(6) to my macbook pro and can read some digital booklets. i purchased an ebook (.acsm) and can not read it.

                                            i have had several questions from adobe support people but no one ever got back to me.

                                            please help!

                                            beth
                                            • 19. Re: Downloading Digital Editions
                                              Level 1
                                              Since i received no answer from adobe about this infuriating situation i began to backtrack to see if i could go around my issue...which is: i am mac based, use safari, downloaded my first ebook no problem. then found that i could not open with acrobat so downloaded DE. i was one of the fortunate ones who was able to do so with no problems. BUT DE would not recognize the book (.acsm file). so i went to many sites/forums/ help pages etc. one caught my eye...adobe says it is something to do with safari and how it recognizes the file. so they recommend doing this programmer-like (in my mind anyway) digging in your computer to rectify this problem.

                                              i downloaded Foxfire instead. got the file and was able to open it in DE. i downloaded the book about a month ago...

                                              i would suggest paperbacks or kindle. this is ridiculous.

                                              good luck.
                                              • 20. Re: Downloading Digital Editions
                                                The downloaded file is on your computer and its name is digitaleditions1x5.exe, but because of a glitch, you are going to have to literally find where the file is on your computer then run it.  Use the Vista search feature to find the file location, or if you know how, use the following path to find the file:<br /><br />C:\Users\<your username>\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\digitaleditions1x5.<br /><br />Also, detailed (albeit complicated) instructions can be found at:<br /><br />http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403051&sliceId=1
                                                • 21. Re: Downloading Digital Editions
                                                  The only thing I can say about all these comments is Thank God its' not just me! I have wasted almost all day trying to download using Adobe, can't get my comouter authorized, got some guy in Mumbai (poor *******) who led me to this chat room since he had no technical support to offer. I just hope one of those Adobe execs got an E-Book for Christmas and tries to use it with his own Adobe programme! The Sony e-book store works well but Adobe has got lost in India!
                                                  • 22. Re: Downloading Digital Editions
                                                    I am trying to download Digital Editions on my Linux computer to install on my Windows XP Computer. The Adobe website doesn't allow me to download the software because you have to press a button that checks for a valid operating system on your computer from the Adobe website. What idiot thought of that? Or should I say didn't think that someone might use a computer running another operating system besides Windows to download a file to install on a Windows PC? I ask this especially since Linux is less vulnerable to malicious attack from the Internet then Windows. Its certainly a better choice for downloading files and Internet access.
                                                    Please contact me back ASAP about how to download this software so that I can install it on my Windows PC. I have a dozen Adobe ebooks that are useless to me right now!!!

                                                    Get with it Adobe! You use to be a sharp company.
                                                    • 23. Re: Downloading Digital Editions
                                                      Level 1
                                                      I am trying to download Digital Editions on my Linux computer to install on my Windows XP computer. The Adobe website doesn't allow me to download the software because you have to press a button on the download page that checks for a valid operating system on your computer from the Adobe website. What idiot thought of that? Or should I say didn't think that someone might use a computer running another operating system besides Windows to download a files to install on a Windows PC? I ask this especially since Linux is less vulnerable to malicious attack from the Internet then Windows. Its certainly a better choice for downloading files and for Internet access.
                                                      Please contact me back ASAP about how to download this software so that I can install it on my Windows PC. I have a dozen Adobe ebooks that are useless to me right now!!!

                                                      Get with it Adobe! You use to be a sharp company.
                                                      • 24. Re: Downloading Digital Editions
                                                        Jim Lester Level 4
                                                        Steve,
                                                        Your proposed workflow is not supported. As part of the install process a internet connection is REQUIRED on the machine that you wish to install ADE on. To install on this on your Windows PC you will need to connect it to the Internet.

                                                        --
                                                        Jim Lester
                                                        Adobe Systems
                                                        • 25. Re: Downloading Digital Editions
                                                          what do I have to do to download DE on an Intel Macbook running 10.4.11? Adobe Customer Service suggested uninstalling DE 5.1. It didn't help. I have both Firefox and Safari with the latest update of Flash Player.

                                                          Sandi
                                                          • 26. Re: Downloading Digital Editions
                                                            Jim,

                                                            Count me as another who couldn't get the downloader to work.

                                                            Press yes to download... [Yes]
                                                            A download error occurred. Try to download again? [Retry]
                                                            Press yes to download... [Yes]
                                                            A download error occurred. Try to download again? [Retry]
                                                            Press yes to download... [Yes]
                                                            A download error occurred. Try to download again? [Retry]
                                                            Press yes to download... [Yes]
                                                            A download error occurred. Try to download again? [Retry]
                                                            ...ad nauseum.

                                                            Same result on IE, FF, and Safari, so if the app is otherwise functioning properly, I'm guessing it's a firewall problem, but then why is this downloader trying to use a port I would have blocked?

                                                            I followed the link to the Zip file in #4, and everything seems fine and dandy, but this experience was silly. The app needs to offer a plan B. The KB doesn't cut it, because the article title doesn't describe my problem. I would have never solved this but for the dumb luck that this thread was updated recently. The end user needs options when things go wrong, like a link to a less snazzy download page when the flash thingee doesn't work after a few tries.

                                                            Regards,
                                                            Sean
                                                            • 27. Re: Downloading Digital Editions
                                                              Jim, Sean and Friends,

                                                              Huh? Downloaded digitaleditions1x5.exe file only works for Windows. What do the Mac users do? I have an Intel MacBookPro 10.4.11 Firefox 3.0.5 and Adobe Flash Player 9
                                                              • 28. Re: Downloading Digital Editions
                                                                Level 1
                                                                NSF

                                                                I have an Intel MacBook Pro 10.5.6. Safari is not compatible with this Adobe product (nice payback). I downloaded Firefox 3.0.5 and everything has been working for me now.

                                                                it took me a long time to get to this solution. good luck.

                                                                b
                                                                • 29. Re: Downloading Digital Editions
                                                                  Jim Lester Level 4
                                                                  If you are having problems with the Flash based installer, you can try the standalone installer available at http://www.adobe.com/devnet/digitalpublishing/
                                                                  • 30. Re: Downloading Digital Editions
                                                                    kmgriffin

                                                                    Hi

                                                                     

                                                                    Wondering why I can't download Adobe Digital Editions to a MacBook Air.