If the customer support for you bookseller is not being helpful, then your next best alternative would be to open asupport case with Adobe by going to http://www.adobe.com/support/digitaleditions/ and click on the Get Support link.
I am having the exact same issue. Did you figure out a solution? I would be greatly appreciative. I'm quite frustrated right now.
Hi, I'm having the same issues. It is my first time buying an ebook and i'm having problems already. I don't like this program it is just too complicated to activate. Never want to buy an ebook again.
I am having a related problem. My laptop with 100 purchsed ebooks on it died. I bought a new laptop, copied all my files from backups, downloaded Adobe Digital which would NOT recognize my email/password and therefor will not open the library.
The most important part of the library is professional texts that I need access to.
Although this must be a daily occurrence Adobe have not been able to help (shall I say.. "yet"). I tried to redownload the books from the purchase site but they also will not open.. and with all the hassle I have now exceeded download limits.
This seems the most simple of problems but I have been two weeks without the documents.