0 Replies Latest reply on Feb 3, 2009 12:58 PM by (Sherry_Cude)

    DRM Activator Error

      I cannot get anyone to help me!!

      I have two web case files that are still open pending Adobe response (dated 12/22/08).

      The one time that I did get someone to finally respond, I was directed back to the tech notes (http://www.adobe.com/go/kb404196) WHICH STATES THAT ADOBE IS AWARE OF THIS ISSUE AND I SHOULD CONTACT CUSTOMER SUPPORT!!!!!!!!!!!!

      NOT TO MENTION THAT I CLEARLY STATED IN MY WEB CASE THAT I HAD ALREADY LOOKED AT THIS PARTICULAR TECH NOTE AND HOW IT WAS ABSOLUTELY NO HELP!!!!

      I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
      for school.

      Here is what happened..

      I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.

      I reinstalled the old version of Adobe Reader 7.0.

      When I try to transfer my ebooks to my Palm I receive an error message stating:
      Your Adobe software cannot be activated.
      Abad session ID was used in the header.
      Eden Info: (0x18) A bad session ID was used in the header.
      Soap Info: Client: A A bad session ID was used in the header.
      Adobe DRM Activator error (server code 24).
      Fault location: 12
      Contact customer support.

      I uninstalled and reinstalled the program a couple of times but I had the same error.

      HELP ME PLEASE
      .....................................................................
      NOTES BELOW ARE FROM THE SUPPORT TECH AND MY RESPONSE.....................................................................

      Wednesday, January 14, 2009 7:05:05 PM PST
      NO!!!! I have already stated in my original request that I have tried several times!!! I have also uninstalled and reinstalled the
      program several times!!! Same error message!!

      I am contacting you because the previous tech notes say I have to!!
      Please help me!!!!
      Notes to CustomerTuesday, January 13, 2009 1:17:59 PM PST
      Hi Sherry,

      Thank you for contacting Adobe Technical Support.

      I understand that you are having problems activating your Digital
      Editions on your computer and you encounter the error "Adobe DRM A
      Activator error (server code 24)." To trouble shoot your issue, please visit the Technote below and follow the instructions.

      Error: "A bad session ID was used in the header" activating Digital
      Editions
      http://www.adobe.com/go/kb404196

      Let me know if this information helps. Feel free to reply to this email
      if you need further assistance. If you encounter a new issue, you can
      file a new case on the Adobe Support Portal at:

      <(><<)>http://www.adobe.com/go/support portal>

      Thank you for choosing Adobe.

      Regards,

      Cleober Sinues
      Technical Support Engineer
      Adobe Systems, Inc.
      --------------------------
      Get the answers you need, when you need them!
      Knowledge Base: <(><<)>http://www.adobe.com/support>
      Support Plans: <(><<)>http://www.adobe.com/support/programs>
      ---------------
      Notes from CustomerThursday, January 8, 2009 2:31:33 PM PST