I have two web case files that are still open pending Adobe response (dated 12/22/08).
The one time that I did get someone to finally respond, I was directed back to the tech notes (http://www.adobe.com/go/kb404196) WHICH STATES THAT ADOBE IS AWARE OF THIS ISSUE AND I SHOULD CONTACT CUSTOMER SUPPORT!!!!!!!!!!!!
NOT TO MENTION THAT I CLEARLY STATED IN MY WEB CASE THAT I HAD ALREADY LOOKED AT THIS PARTICULAR TECH NOTE AND HOW IT WAS ABSOLUTELY NO HELP!!!!
I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
Here is what happened..
I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.
I reinstalled the old version of Adobe Reader 7.0.
When I try to transfer my ebooks to my Palm I receive an error message stating:
Your Adobe software cannot be activated.
Abad session ID was used in the header.
Eden Info: (0x18) A bad session ID was used in the header.
Soap Info: Client: A A bad session ID was used in the header.
Adobe DRM Activator error (server code 24).
Fault location: 12
Contact customer support.
I uninstalled and reinstalled the program a couple of times but I had the same error.
HELP ME PLEASE
NOTES BELOW ARE FROM THE SUPPORT TECH AND MY RESPONSE.....................................................................
Wednesday, January 14, 2009 7:05:05 PM PST
NO!!!! I have already stated in my original request that I have tried several times!!! I have also uninstalled and reinstalled the
program several times!!! Same error message!!
I am contacting you because the previous tech notes say I have to!!
Please help me!!!!
Notes to CustomerTuesday, January 13, 2009 1:17:59 PM PST
Thank you for contacting Adobe Technical Support.
I understand that you are having problems activating your Digital
Editions on your computer and you encounter the error "Adobe DRM A
Activator error (server code 24)." To trouble shoot your issue, please visit the Technote below and follow the instructions.
Error: "A bad session ID was used in the header" activating Digital
Let me know if this information helps. Feel free to reply to this email
if you need further assistance. If you encounter a new issue, you can
file a new case on the Adobe Support Portal at:
Thank you for choosing Adobe.
Technical Support Engineer
Adobe Systems, Inc.
Get the answers you need, when you need them!
Knowledge Base: <(><<)>http://www.adobe.com/support>
Support Plans: <(><<)>http://www.adobe.com/support/programs>
Notes from CustomerThursday, January 8, 2009 2:31:33 PM PST