2 Replies Latest reply on Feb 16, 2009 3:31 AM by fionawemyss@invermay1.com

    Too many activations of reader, I can't get books onto PRS-505

    fionawemyss@invermay1.com
      Every time I try to put books from DE onto my reader I'm told there is an error and it is not authorised. I have changed my computer, DE says that the computer is authorised, but that the reader is not. I THINK this may be because the old computer was so slow, it tried to to activate each time it connected. I have found a message which reads E_ACT_TOO_MANY_ACTIVATIONS.
      HELP! There is no point in having a reader on which I cannot read books!
        • 1. Re: Too many activations of reader, I can't get books onto PRS-505
          BWolfe [ADOBE] Level 3
          Fiona,

          The correct path here is to open a tech support webcase, same as described in http://www.adobe.com/go/kb405200. Supply the email address used for your Adobe ID and we'll reset your activations.

          Now, what might be happening here is that your PRS is authorized to a different Adobe ID than your copy of Digital Editions. That can be a problem.

          In this situation, the error message should give you the opportunity to authorize with the your Digital Editions AdobeID. But of course you have to get an activation reset first (post your case number back here)

          If that fails, re-authorize Sony PRS-505 reader by pressing Ctrl+Shift+E. (there is no support for Sony-PRS505 on Mac, so no Mac OS equivalent shortcut is possible).

          This will deauthorize and should ask you to authorize again. If the you're not asked to authorize again, they unplug and replug the Sony PRS-505 Reader and Digital Editions will ask to authorize the Reader when it finds it again.
          • 2. Re: Too many activations of reader, I can't get books onto PRS-505
            fionawemyss@invermay1.com Level 1
            Thank you for your reply. I have asked for reset of activations. I have also tried the Ctrl+shift+E route with no success. If I do not hear in 24 hrs I will post another message.