This content has been marked as final. Show 8 replies
I have just the same problem, see the problem posted just before yours. I got an answer from Tech support, but it just pointed me to all the places I had already looked. I too wait for help. Good Luck.
I apologize for the delay. Both customer service and the support tiers have been instructed on how to handle activation resets, and I'm not sure why they're not doing it correctly. We'll have to look into that. I'll reword the technote to try to make the path to get a reset more clear.
James, I've replied to you via the case notes of your Support case (but I did not close the customer service case. You can just ignore that and it will autoclose at some point)
fiona, I'll check into your post shortly.
I have similar problems('E_ACT_TOO_MANY_ACTIVATIONS) for ebooks(pdf) files that I purchased from Amazon in 2006. I can't view them anymore with DE since I installed new 1.7 DE vs, new Adobe reader 9.0 and changed/updated user profiles in Windows XP computers. I have opened a customer support Case #0180740665, How and do I need to open a technical support case also? Can you help me resetting the activations? Now I can't use DE 1.7 to any computer to view these ebooks.
Konstantis,The correct thing to do here -is- to open a technical support case first, but people aren't getting that. But we do have a process for moving those cases over to support if needed.
I checked your case and it's been moved to the right place. We've now reset your activations. I'll communicate that to the agent who owns your case..
Thank you for your response and help.
I still don't find where i submit a technical instead of customer support issue. Please send me the link.In my account now I have a response to the customer case i opened.
Today I was able to install Digital editions and activate both my computers. Probably you reset my activations.
However the problem now is that i can't read the ebooks:
'Activation server communication problem'
'Error converting license'
James, I sent you a note via the case system with some questions, but I haven't seen a reply. Please check in on the case and followup with me. If you're having trouble with the system let me know.
Konstantis, what is your case #?
Sorry, Bentley, for not replying to you sooner - I have left a note in the case - but all seems to be working fine again now.
Should this happen again (and from what I have I read on the forum - it might do..), customer service should be able to fix it, and if they can, but just keep referring me to your support web pages - how do you get them to reset the activations - or do I just open a technical support case as opposed to customer service?
Thanks James. Case closed. We're working with customer service to try to get them to do the right thing... but for now activation resets have to go through technical support as web cases.