3 Replies Latest reply on Feb 26, 2009 9:33 AM by Jim Lester

    Can't authorize behind firewall - what needs to be opened?

      Trying to download/authorize a book, but I'm behind the corporate firewall. I have the .acsm file but when I click to open it (and download its .pdf), I get "Error getting license. Server communication problem: E_ADEPT_IO".

      My Windows Firewall is turned off and I've followed everything in kb402747. I have no problem accessing the internet through our proxy. If I manually point my browser at http://adeactivate.adobe.com/, I see "Welcome to Digital Editions".

      The only thing I can think of is that ADE communicates through some port other than HTTP or HTTPS (which would be dumb but possible).

      What EXACTLY needs to be opened on the firewall?

      FYI, I didn't install ADE from behind the firewall...my laptop was at home. This is first time I've tried to download a book from behind the firewall.