4 Replies Latest reply on Mar 5, 2009 11:20 AM by Jim Lester

    Digital editions library of books has disappeared?

      I have purchased a number of digital editions over the last year. Last week I opened up my library to find the entire contents had disappeared. I have no idea why it's gone but I would like my books back. I can see them on my computer under My Documents but as soon as I click on the icon it requires me to activate in Adobe Digital Editions and I can't do this. Any ideas on how I can get my books back?

      Thanks Lucy Curtis
        • 1. Re: Digital editions library of books has disappeared?
          Jim Lester Level 4
          If you are having problems authorizing your copy of Adobe Digital Editions you best bet would be to contact Tech Support on the web at http://www.adobe.com/support/digitaleditions
          • 2. Re: Digital editions library of books has disappeared?
            Level 1
            Thanks for that but although I can click on the link I don't seem to have anyway of contacting technical support. I have to click on an icon of either installation, product or other but once I do that it will not allow me to continue. I could phone but I am not sure if its double 0 call for international and when I tried that I had a disconnect sound on the phone. (I am in NZ) With this adobe forum I seemto be going round in circles. I would like to be able to just email someone at adobe with my query but that doesn't seem to be possible. (If soneone has the link to an email address that I can use to contact the appropriate person that would be great.

            Regards Lucy
            • 3. Re: Digital editions library of books has disappeared?
              Jim Lester Level 4
              Lucy,
              They moved the content around on me again. Either I or someone from Technical Support will respond later today with clear instructions on how to open up a Tech Support case.

              I'm deeply sorry for the confusion, and now heading off to write some pointed emails to our Tech Support folk about this problem.

              --
              -jim
              • 4. Re: Digital editions library of books has disappeared?
                Jim Lester Level 4
                Lucy,

                The "Contact Support" link on the DE support page will take you to the main support page
                at http://www.adobe.com/support/contact/

                Once there their is another link called "Ask a new question" which after you sign on with your AdobeID on the right will start up a a new support request.

                On this page you will need click on the "Additional products" radio button, and then select "Digital Editions" from the drop down list and then click continue, which will take you to another page so that you can enter in details about your problem

                After you are done, click on "Review case & submit".

                You will want to return occasionally to the Support portal to review the status of your case.

                --
                -jim