10 Replies Latest reply on Sep 1, 2010 6:39 AM by pbb66

    Digital Editions crashed when I quit it.

      When I shutdown DE 1.7, I get a Vista popup that says "Adobe Digital Editions has stopped working...". Every time.

      Event viewer says "Faulting application digitaleditions.exe, version 9.0.1079.27, time stamp 0x49777cf8, faulting module rapistub.dll_unloaded, version 0.0.0.0, time stamp 0x465eef68, exception code 0xc0000005, fault offset 0x6f144e00, process id 0x1c04, application start time 0x01c9a45bcf1c4388."

      I think Rapistub is related to my Windows Mobile software. Is WM6 crashing ADE, or vice versa?
        • 1. Re: Digital Editions crashed when I quit it.
          Level 1

          I have exactly the same problem.

          APPCRASH
          digitaleditions.exe
          9.0.1079.27
          49777cf8
          rapistub.dll_unloaded
          0.0.0.0
          465eef68
          c0000005
          69394e00
          6.0.6001.2.1.0.256.1
          1049
          ea6f5fe8924aaa756324d57f87834160
          fd00
          ea6f5fe8924aaa756324d57f87834160

          • 2. Re: Digital Editions crashed when I quit it.
            Patricia1066

            The same thing has been happening to me. I use Vista with Adob reader 9.1 and DE 1.7.1.1018.

            I also have the Sync Center running. Please offer support Adobe.

             

            Problem      Event Name:     APPCRASH
            Application      Name:     digitaleditions.exe
            Application      Version:     9.0.1085.27
            Application      Timestamp:     49da78f3
            Fault      Module Name:     rapistub.dll_unloaded
            Fault      Module Version:     0.0.0.0
            Fault      Module Timestamp:     465eef68
            Exception      Code:     c0000005
            Exception      Offset:     6c024e00
            OS      Version:     6.0.6001.2.1.0.768.3
            Locale      ID:     2057
            Additional      Information 1:     b2be
            Additional      Information 2:     82109204b3973566ace818217390e302
            Additional      Information 3:     36f3
            Additional      Information 4:     99a6b5c0b5c2bf4e8631028c821216b6

            • 3. Re: Digital Editions crashed when I quit it.
              a2i Photo

              I have the exact same problem with Vista x64.

              • 4. Re: Digital Editions crashed when I quit it.
                mircea5000

                same to me, Vista x64

                • 5. Re: Digital Editions crashed when I quit it.
                  Nigel_Smith

                  Yep, it's happening to me as well, exactly the same behaviour.

                   

                  Anyone found an answer to this yet, or a fix?

                   

                  Sorry Adobe but your app is off my PC until it's fixed.

                  • 6. Re: Digital Editions crashed when I quit it.
                    ImmerTech

                    Same problem here.  Vista x64 as well.

                    • 7. Re: Digital Editions crashed when I quit it.
                      sjdm123

                      Same problem................

                      Vista Home Premium 32bit

                      Come-on Adobe, please fix this annoyance.

                      Better yet, make it so I can handle DRM doc's from Reader or Acrobat just like the thousands of other pdf doccuments I read. The last think I need is yet another flakey application.

                      • 8. Re: Digital Editions crashed when I quit it.
                        rain42

                        Yes, me too.  I agree with the above posters. I have Vista 32 as well.. same error when closing the app. I don't recall it happening the first time, but it happens every time now if that is any help.  I would really prefer XP but the OS came with the laptop and I had no choice, or lose drivers and software when reformatting.  I hope this error with ADE is something that is being looked into.  I just spent $94 USD on a text book for school that I discover now thanks to DRM - I don't even own and have no rights to.  I can only print ten pages out at a time as well as being locked into the PC, etc. I understand the need to protect work, but this is ridiculous. I should own the book I just spent a weeks worth of grocery money on.  Then I fear the app. is going to make the book unaccessible now.  Please patch this Adobe. I can't spend hundreds all over again to re-take the class and re-buy the book. Ouch!  .. end of whining.. but seriously.. $&@!

                         

                        I have uninstalled the app. cleared cookies, temp, cache and java temp files and anything else I could clear, scanned for errors using CCleaner in case there was some active X error or something off lurking about the registry.  I reinstalled the app and still have the same problem.  I have Vista service pack 2, and all other recent windows updates.  Java version is 1.6.0_14-b08.  I do not have any other applications running, no firewall except Windows, my virus scanner is Avast and is set for manual scans only. I use Spybot S&D and sometimes Lavasoft if anything suspicious scans, but those don't auto run.  Acrobat reader is version 8 I believe, I disabled it from looking up updates as I have a slower and capped internet connection. If there's any information that might help please ask.

                         

                        I just noticed the original poster posted in March 2009, that's a long time to not have a patch.  Maybe the next edition will have a fix.

                        • 9. Re: Digital Editions crashed when I quit it.
                          Flying Clouds

                          So do I.I use edtion Acrobat 9.0 Pro+DE 1.7+Vista x64,they all are simplifed Chinese.

                          • 10. Re: Digital Editions crashed when I quit it.
                            pbb66

                            I have almost the same the same problem. It happens when I drag and  drop a file to my Cybook Opus. I see a different faultmodule: digitaleditions.exe. My laptop works with Windows 7. Adobe; please fix this, so we can start reading books again!!!

                             

                             

                             

                             

                             

                            Gebeurtenisnaam van probleem: APPCRASH

                            Naam van de toepassing: digitaleditions.exe

                            Versie van toepassing: 9.0.1131.27

                            Tijdstempel van toepassing: 4b51047f

                            Naam van foutmodule: digitaleditions.exe

                            Versie van foutmodule: 9.0.1131.27

                            Tijdstempel van foutmodule: 4b51047f

                            Uitzonderingscode: c0000005

                            Uitzonderingsmarge: 0043e3b1

                            Versie van besturingssysteem: 6.1.7600.2.0.0.768.3

                            Landinstelling-id: 1043

                            Aanvullende informatie 1: 0a9e

                            Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789

                            Aanvullende informatie 3: 0a9e

                            Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789