17 Replies Latest reply on Jan 13, 2009 1:49 PM by (Vale_Sandra)

    Authorisation of DRM books

      I have quite a few books which I purchased some time ago (2003/2004). They have upgraded successfully right the way from V4 and can be read using Adobe Reader V7 on my main PC on Windows XP SR2.

      Unfortunately my new laptop runs Vista. I therefore installed the new version of Adobe Reader V8.1 and the new digital editions. However it can't open any book which is digitally protected. The answer given is to download the book again. This is impossible as so many date from years back and are no longer listed on the site where I purchased them (assuming I can remember the site)

      Please can you provide a solution - is Adobe Reader V7 supported under Vista and should I revert to this
        • 1. Re: Authorisation of DRM books
          I've had the exact same problem. I bought a laptop and no longer have my office computer. Now its not possible to activate a very important ebook i purchased at the end of 2006. There are too many restrictions on these files and when I bought it from Amazon, there was nothing to indicate that I'd need to worship at the Adobe throne in order to be allowed to read what I had already paid for. Now we're being asked to pay again with out time.

          Someone who really wants to steal a book can just scan it... I don't see why its necessary to put so many complex features in this software. It works against usability.
          • 2. Re: Authorisation of DRM books
            I am having the same problem. I purchased a textbook and now need to take my test. Now I can no longer access my book! I have been told to ask for a DRM reactivation for my e-book. I am still on hold.
            • 3. Re: Authorisation of DRM books
              Level 1
              We would like to help you with this, but we need more details. Can each of you encountering this problem please submit a support incident at www.adobe.com/support/digitaleditions/?

              • 4. Re: Authorisation of DRM books
                I am also having the same problem with my new computer using VISTA. I can not read any of my old eBooks including eBooks that did not require DRM.

                Very frustrating situation. Combined with very little useful information in the FAQ. Combined with an error message that says go get a new copy is (civil words escape me) a strong reason to give up on eBooks.

                • 5. Re: Authorisation of DRM books
                  I bought and downloaded books from Fictionwise, and not realizing they would not be compatable with Adobe for Palm, I am stuck with books that I can't read on my handheld. I am disabled, and sitting up for long lengths of time is just not possible. HELP?

                  • 6. Re: Authorisation of DRM books
                    I like everyone else on this thread have not been able use any of my other devices. I have an HP iPAQ running Pocket PC.

                    I sent an email to Rick Wright but got no response. It seems to me that Adobe is trying to kill off its digital editions business.

                    You know paper might still be the way to go.
                    • 7. Re: Authorisation of DRM books
                      I also have a problem importing older adobe e-books into the digital library. They only show the top page that says it is protected and click here to unlock. The problem is that the clcik here acts only like an image and does not function. The e-book can be opened okay in the Acrobat Prof 8.1 program and prompts for the username and password. All my documents are from the Phoenix Online student library.

                      Adobe PLEASE fix this because I have bought dozens of e-book during my degree program.
                      • 8. Re: Authorisation of DRM books
                        Level 1
                        What about those of us who are disabled? And use a PDA? None of the Digital Editions will import using Adobe for Palm. I can't sit up for more than an hour, if that... so all those ebooks I bought to read, are useless to me. Adobe needs to wake up and smell the roses... or they could be sued for making their new products non-accessible. And THAT runs into a lot of money, especially, if you're in a state that awards damages.

                        • 9. Re: Authorisation of DRM books
                          As a technology educator, I am at a loss to express my disappointment in this product. I have been a proponent of e-books and Adobe Professional for educational use.

                          Our state's P-K and education schools have a tablet initiative. In a recent professional development session, I enthusiastically demonstrated to other faculty the usefulness and efficacy of e-books in Acrobat on the tablet.

                          Then I bought several new texts for which I was forced to download Digital Editions. I actually expected improved facility. I cannot highlight or annotate. Attempts to validate and open in Acrobat fail repeatedly. This product is an embarrassment to Adobe and those who have previously supported their e-text initiatives.
                          • 10. Re: Authorisation of DRM books
                            Level 1
                            I did receive an email from Bill McCoy, and appreciate his response. I do feel that in streamlining this product, there is a strip down of the facility of ebooks in Acrobat. I hope Adobe will make Acrobat an option for DRM downloads.

                            I find the book mark process in Editions somewhat distracting from the reading process. At least make it available with a right click. I like to read on my Tablet, pen in hand, with that immediate ability to highlight, underline keywords, make a mark that may have meaning only to me, underline words within highlights, draw arrows, and otherwise personalize the text without considering the handwriting recognition. Also when an idea pops into my head, and I want to know who said something or where they said it, the universal between-volume search in Acrobat has become an integral process in the way I work.

                            Acrobat is so adaptive to learning styles that I think this product pales in comparison. Please give us an Acrobat option for e-books.
                            • 11. Re: Authorisation of DRM books
                              Level 1
                              We are working to improve Digital Editions (one reason I have been absent from the forum). If you are continuing to have problems, please submit a support incident at www.adobe.com/support/digitaleditions/
                              • 12. Re: Authorisation of DRM books
                                Well this is over a year later and I can tell you nothing is improved.
                                • 13. Re: Authorisation of DRM books
                                  Level 1
                                  I now absoluttely refuse to purchase any Adobe book. I now use either Mobibook or Microsoft Reader.

                                  As a by the way, it isn't just me. TSO (The UK Stationery Office) originally issued all their books using Abobe. However, they have now swopped to Mobibook because Adobe DRM is so unmanageable. Luckily they gave me a free Mobibook subscription to the new ITIL V3 books because of this
                                  • 14. Re: Authorisation of DRM books
                                    I also have quite a collection of ebooks that are completely worthless because I cannot access them!!!!

                                    I have open two open web cases (#0180655783 on 1/8/09 and #0201592044 on 12/22/09). They both state: "open pending response from Adobe", but I can't get a response (although my case do note that they have been updated???).

                                    When I contacted Adobe via phone they informed me that I could only get assistance by opening a web case. I was assured that I would get a response within 24 Hours! What a bunch of crap!

                                    I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
                                    for school.

                                    I had been quite happily downloading Adobe ebooks to my Palm using an older version of Adobe, then I was told by Efictionwise that all current and future Adobe ebooks could not be accessed without the new version of Digital Editions.

                                    So I downloaded the new version, then found out that it does not support Palm. So I uninstalled it and reinstalled the old version (Adobe 7.0).

                                    Now, all of my ebooks show up, but when I try to transfer my ebooks to my Palm I receive an error message stating:

                                    Your Adobe software cannot be activated.
                                    A bad session ID was used in the header.
                                    Eden Info: (0x18) A bad session ID was used in the header.
                                    Soap Info: Client: A A bad session ID was used in the header.
                                    Adobe DRM Activator error (server code 24).
                                    Fault location: 12
                                    Contact customer support.

                                    The knowledge base states that Adobe is aware of this issue and I have to contact support.

                                    I uninstalled and reinstalled the program a couple of times but I had the same error message.

                                    Please HELP!

                                    Operating System: Windows XP Home
                                    Browser: Microsoft IE
                                    • 15. Re: Authorisation of DRM books
                                      Level 1
                                      This exactly is replay of what Sony did with their ATRAC music format..loaded it with DRM and prevented us simple folks from doing something restricting transfers to your own desktop of your own music..does the Adobe DE team have people from Sony working for them..this is too much of a coincidence..this exactly how ATRAC used to behave..and you know what..ATRAC lost out to MP3 and Sony killed it..Adobe..is it your intention to kill DE..there is a lesson to be learnt from ATRAC..you cannot RESTRICT or prevent the purchasers of ebooks from using them..the DRM is for illegal usage..why are you tormenting genuine buyers instead...capisce ??
                                      • 16. Re: Authorisation of DRM books
                                        I have just got a SONY reader for Christmas.
                                        Just got round to installing all software for it and buying a couple of books from Waterstones now I cannot transfer my eBooks from Adobe Digital Editions to my SONY eBook Reader because of DRM protected content!!!
                                        I have tried talking to SONY who told me to call Adobe then called Adobe who said it was Waterstones i feel like i have been shoved from pillar to post and all i want to do is have a couple of books on my reader (as this is what the thing is for!!) is this really too much to ask?????
                                        I am at the end of my teather and would really appreciate some proper help as im sure its not that hard for someone who knows the software to tell me why it is not working correctly!

                                        • 17. Re: Authorisation of DRM books
                                          Level 1
                                          Sorry for being negative. I managed to pursuade Adobe to activate Adobe V7 on my Vista laptop but it took a number of telephone calls and their support was useless. This means that I can read my old DRM ebooks on my laptop now. However, unlike Micrsoft (which allows a new free activation every 6 months) Adobe seem to have an absolute limit. This is easily exceeded if (like me) you started reading ebooks in 2004 and have had a number of PCs/ Laptops

                                          I have never been able to activate Adobe on my smartphone (using Windows Mobile V6) and have given up completely. I have got to the stage that the overall time and expense just isn't worth it.

                                          I reiterate, the only long term solution is to stop using Adobe and opt for another software solution