1 Reply Latest reply on Jun 20, 2007 12:33 PM by (Ric_Wright)

    Orders with multiple titles

      ADE remains unable to process orders including multiple titles (at least those generated with ACS). We remain using Adobe Content Server to distribute eBooks and our customers were going back from your beta to Adobe Reader 7. Now with the version 1.0 of ADE we find same troubles, apart of many failed installations in some Windows 2000 (SP4) machines. When we try download an order including more than one title software sends following message:
      Sorry, the file you are attempting to open cannot be opened by Digital Editions.
        • 1. Re: Orders with multiple titles
          Level 1
          The failed installation is a known problem that we are fixing as a top priority. We have tested multiple downloads without problems, so the way you are doing so must be a workflow we are not aware of. We would obviously like to make this work. Can you please submit a support incident at www.adobe.com/support/digitaleditions/? Thanks.