5 Replies Latest reply on Jun 27, 2007 9:54 AM by (Ric_Wright)

    cannot read pdf's

      What is the point of this software if it cannot read pdf's.
      Cannot even read its own Adobe pdf's
      It rules out all Google books and Gutenberg files that makes it to limited to be useful.
      I hate the user interface no help or delete icons.
      I am now going to uninstall this SW and wait until Adobe get their act together.
        • 1. Re: cannot read pdf's
          I have an eBook I bought that is encrypted. Now I can't read it in Acrobat 8, and Digital Editions refuses to import it. I tells me to check the log file, but doesn't bother to tell me where to find the log file!

          This is NOT good.
          • 2. Re: cannot read pdf's
            Level 1
            Peter,

            It can't read Google eBooks because they use JPEG2000 which Digital Editions doesn't support. I think this product was rushed out of development a bit too fast. Uncharacteristic of Adobe.
            • 3. Re: cannot read pdf's
              Level 1
              Okay, so I found the log file. Here's the log entry for a FREE book!

              /Users/ewelch/Documents/Digital Editions/Memoirs_of_Sherlock_Holmes.PDF
              E_DRM 9 4 22 1 Your Adobe software could not be activated.
              No matching activation records found.

              Eden Info: (0x30) No matching activation records found.
              Soap Info: Client : No matching activation records found.
              Adobe DRM Activator error (server code 30).
              Fault location: 22
              Contact customer support.
              SDK Error while importing a PDF. System: 9 State: 4 Class: 22 Code: 1 Message: Your Adobe software could not be activated.
              No matching activation records found.

              No matching activation record found? I think the burden should be on Adobe to prove it's not been activated when they do such radical surgery on software that they take it out of Acrobat and create a new stand-alone product. OR at least tell us how to find this activation record. No big deal. I could just re-download it. But what about my purchased products?
              • 4. Re: cannot read pdf's
                I saw a document/book in your sample library a few hours ago, now I can't find it. It was about the Iraq war (about 800+K).
                How can I find it?
                Israel
                • 5. Re: cannot read pdf's
                  Level 1
                  No book of that type in our library that I know of. I suspect you saw it elsewhere.