9 Replies Latest reply: Dec 20, 2008 9:05 AM by Kurt Lang RSS

    Possible CS4 bug

    Kurt Lang Community Member
      No matter if it's a new or old file, selecting File Info brings up a blank File Info box and that's it. The File heading on the menu bar remains highlighted as if it's trying to complete the operation. The app is still running (not reported as "Not Responding) but has to be force quit since you can't do anything else in Illustrator CS4.

      Using Mac OS X Leopard 10.5.5 on a Mac Pro. ATI Radeon HD 2600 XT video card.
        • 1. Re: Possible CS4 bug
          040767-xCN5rA Community Member
          No problems here. Same setup i guess but with the NVIDIA GeForce 8800 GT
          • 2. Re: Possible CS4 bug
            Michael_H._Phillips-25llKp Community Member
            On Fri, 31 Oct 2008 14:27:05 +0000, Kurt_Lang@adobeforums.com wrote:

            > No matter if it's a new or old file, selecting File Info brings up a blank
            > File Info box and that's it. The File heading on the menu bar remains
            > highlighted as if it's trying to complete the operation. The app is still
            > running (not reported as "Not Responding) but has to be force quit since you
            > can't do anything else in Illustrator CS4.
            >
            > Using Mac OS X Leopard 10.5.5 on a Mac Pro. ATI Radeon HD 2600 XT video card.

            Not happening here. G5 10.4.11.

            --
            Michael

            mhphillips at gmail dot com
            • 3. Re: Possible CS4 bug
              Kurt Lang Community Member
              Thanks for the responses. I kind of figured that wouldn't be a common thing. Having just installed the CS4 Creative Suite just a couple of days ago, I can't imagine it would need to be reinstalled. Hmm.
              • 4. Re: Possible CS4 bug
                Wade S Zimmerman Community Member
                Trash your settings folder in the User preferences or hold down the command option shift key on relaunch of AI.
                • 5. Re: Possible CS4 bug
                  Kurt Lang Community Member
                  Thanks for the suggestions, Wade. Tried holding the launch keys first, then dumped then entire Illustrator CS4 preferences folder. No luck on either.
                  • 6. Re: Possible CS4 bug
                    Kurt Lang Community Member
                    Did just now try reinstalling AICS4. No help. I did accidentally discover though that I can at least clear the box just by pressing the Esc key. Still don't know why it won't show anything. I can only think it's a display issue of some sort with my particular video card. If that's the case, why just the one dialogue box?
                    • 7. Re: Possible CS4 bug
                      Kurt Lang Community Member
                      Got it. Problem was on this end. Did an archive and install of Leopard, reapplied all updates and all is working as expected.
                      • 8. Re: Possible CS4 bug
                        Kurt Lang Community Member
                        Got it!

                        Believe it or not, it depends on not only what ICC profiles are on the system, but also where !

                        I don't like having duplicate profiles all over the system. I mean, how many copies of Adobe RGB, sRGB and others do you need? So I cleaned house, leaving only one copy of each in the /Library/ColorSync/Profiles/ folder. As soon as I did that, the blank info field in Illustrator returned. It also affects the Adobe CS4 Extension Manager. The whole main interface will come up blank for the same reason.

                        It shouldn't make a darn bit of difference where an active profile is, but it does for these two apps. The Adobe RGB and sRGB profiles must be in the /System/Library/ColorSync/Profiles/ folder, or you get the blanked out fields. Put them back, and everything instantly works normally again.
                        • 9. Re: Possible CS4 bug
                          Kurt Lang Community Member
                          Minor correction. Neither app cares about the presence of the Adobe RGB profile. Of the two, only "sRGB Profile.icc" must be in the /System/Library/ColorSync/Profiles/ folder. Not sure about the default generic profiles that are in the same folder. I left those there.