23 Replies Latest reply: Jun 18, 2011 9:15 AM by photografx777 RSS

    AI CS4 Keyboard shortcuts not working

    SantiagoDiseño Community Member
      Hi to all,

      Today while working on Illustrator CS4, I tried to Move a shape while drawing it using the spacebar-drag shortcut, but didn't work. I use that trick a lot, and it's annoying not having the option to use it.

      I already deleted the AI preferences with no effect. I use a Wacom Intuos 3 Tablet and deleted their preferences and still not working. Also almost all of the other shortcuts are not working at all.

      Any ideas?

      Using Windows Vista Home Premium 32 Bit
      Nvidia GeForce Go 7600 256 Mb
      2 Gigs of RAM
      Intel Centrino Duo T2050

      Please help :(
        • 1. Re: AI CS4 Keyboard shortcuts not working
          Mylenium CommunityMVP
          Are you using multiple languages (Spanish/English) on your system? If so, you may have inadvertently triggered Windows' region settings switching and then the shortcuts may be affected in mysterious ways...

          Mylenium
          • 2. Re: AI CS4 Keyboard shortcuts not working
            SantiagoDiseño Community Member
            Mylenium, Thanks for your answer.

            I'm using Vista in spanish, and all my programs, including all CS4 Design Premium applications are configured in spanish.

            However I'm going to check the Windows' region settings to make sure all is correct.

            Thanks again...
            • 3. Re: AI CS4 Keyboard shortcuts not working
              SantiagoDiseño Community Member
              I revised the language configuration and the only one I have is Spanish, including the keyboard distribution.

              Still with the problem... :(
              • 4. Re: AI CS4 Keyboard shortcuts not working
                coningham Community Member
                (great, the new login thing made me lose my post... thanks a lot :D)

                Having the same issues here. While writing normal text is fine, once it comes to the shortcuts several keys are messed up (i.e. Ctrl + ; is Ctrl + /, which equals nothing).

                Using Windows XP in Portuguese and CS4 in English. Disabled the region settings a long time ago.

                Workaround so far has been to simply edit the keyboard shortcuts, but this sure is annoying.
                • 5. Re: AI CS4 Keyboard shortcuts not working
                  coningham Community Member
                  Oh, btw, the shortcuts work just fine in Photoshop CS4.
                  • 6. Re: AI CS4 Keyboard shortcuts not working
                    coningham Community Member

                    Have there been any workarounds on this issue, besides simply changing all erroneous key assignments?

                    • 7. Re: AI CS4 Keyboard shortcuts not working
                      Mylenium CommunityMVP

                      Not that I'm aware. What you are encountering specifically still boils down to the programs picking the wrong Unicode ranges and/ or the operating not correctly setting input device mapping, which is even deeper surgery than just changing the shortcuts in the program itself. ;-) If you can, you could post a dump from your system info Utility here plus possibly the install log for AI. This may provide pointers, if not the wrong shortcut files were installed to begin with due to the installer not recognizing your locale settings, but from my view, that's the extent of what we as Experts can do. We may be closer to "the powers", but not that close to know everything ;-)

                       

                      Mylenium

                      • 8. Re: AI CS4 Keyboard shortcuts not working
                        Skullmaker Community Member

                        Hello Sandesign,

                         

                        The problem is another CS4 bug. PC and Mac user have the same problem:

                        http://forums.adobe.com/message/1251780#1251780

                        In this discussion offers a work around for Mac user. Hopefully works for PC users. I hope this helps!

                         

                        Here is another discussion with the same problems you are having:

                        http://forums.adobe.com/message/1268264#1268264

                        This one is PC users comments.

                         

                        Please let me know when Adobe provides a CS4 update.

                        • 9. Re: AI CS4 Keyboard shortcuts not working
                          coningham Community Member

                          A little late on the reply but...

                          Mylenium, is this what you are talking about:

                           

                          Components:
                          ACE 2008/08/27-18:10:41 53.355610 53.355610
                          Adobe Linguisitc Library 4.0.0
                          AdobeLM 3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
                          FLEXnet Publisher (32 bit)
                          Adobe Owl 2008/08/12-18:12:12 2.0.69 53.353913
                          Adobe Owl Canvas 2.0.69 53.353913
                          PDFL 2008/07/29-20:24:25 53.199969 53.199969
                          Adobe Product Improvement Program 1.0.0.220
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                          Adobe Updater Library 6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20) 52.338651
                          Adobe XMP Core 4.2.2 53.351735
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                          Adobe CAPS 2,0,99,0 2.135373
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                          AFL 1.0
                          AFlamingo 2008/07/09-11:28:44 53.350580 53.350580
                          AGM 2008/08/27-18:10:41 53.355610 53.355610
                          AdobeHelp Dynamic Link Library 1, 3, 11, 0
                          AIPort 1.0 23.68434
                          AMTLib 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
                          AMTServices 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
                          ARE 2008/08/27-18:10:41 53.355610 53.355610
                          Adobe Illustrator 1.0
                          AsnEndUser Dynamic Link Library 1, 6, 0, 8
                          Unknown Name
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                          BIB 2008/08/27-18:10:41 53.355610 53.355610
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                          Microsoft® Windows® Operating System 5.1.3102.3352
                          International Components for Unicode 2008/03/20-16:33:10  Build gtlib_1.1 CL#7223
                          International Components for Unicode 3, 4, 0, 0
                          International Components for Unicode 2008/03/20-16:33:10  Build gtlib_1.1 CL#7223
                          International Components for Unicode 2008/03/20-16:33:10  Build gtlib_1.1 CL#7223
                          International Components for Unicode 3, 4, 0, 0
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                          Microsoft (R) Visual C++ 6.00.8168.0
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                          PDFPort 2008/08/20-20:15:08 53.354855 53.354855
                          Adobe PDFSettings 1.04
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                          Microsoft® Windows® Operating System 6.00.2600.0000
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                          WRServices Friday May 30 2008 7:18:42 Build 0.7713 0.7713
                          ATE

                           

                          OS: Windows
                          Version: 5.1
                          System Architecture: x86
                          Built-In Memory: 2047 MB

                           

                          ?

                           

                          The worst part of having to change some of the shortcuts - fortunately I don't have issues with all of them! - is when another command already uses the combination that I'm trying, and then I have to go and locate it first, change it to something else, then go back to where I was before. Too lazy to do that or too in a hurry to go through the process while working =D

                          • 10. Re: AI CS4 Keyboard shortcuts not working
                            oldfashnglzdoughnut Community Member

                            same issue here.

                            I really am hating this Adobe stuff. Trying to use Illustrator CS4 on a macbook C2D, english.

                             

                            Shortcut in question:

                            Spacebar - does not change to hand (but the H key does)

                            Option key - CANT be used to make copies while dragging. Cant use it with the reflect tool either.

                            {BTW, these same short cuts work for me in Photoshop Elements.}

                             

                            I think this is mandatory to be able to place copies of the same object in a perfect circle in Illustrator.

                             

                             

                            1. I trashed my 3 preference files for illustrator, restarted the app while holding down the SHIFT+ OPTION (LOL) + COMMAND keys.
                            2. I also repaired disk permissions, but that did nothing.
                            3. Any other 'solutions'?
                            • 11. Re: AI CS4 Keyboard shortcuts not working
                              Larry G. Schneider CommunityMVP

                              Do you have any processee running in the background like Quicken scheduler, a VPN, Microsoft Entourage or any other process which holds an open port on the internet? These are some of the applications which can cause the OS to block modifier keys. Try opening the Activity Monitor and kill any suspect process and then retry in AI.

                              • 12. Re: AI CS4 Keyboard shortcuts not working
                                BandwagonMerch Community Member

                                I'm having the exact same issue and have no idea how to fix this.  I am on a iMac.

                                 

                                I really am hating this Adobe stuff. Trying to use Illustrator CS4 on a macbook C2D, english.

                                 

                                Shortcut in question:

                                Spacebar - does not change to hand (but the H key does)

                                Option key - CANT be used to make copies while dragging. Cant use it with the reflect tool either.

                                {BTW, these same short cuts work for me in Photoshop Elements.}

                                 

                                I cannot function without these shortcuts.  I really need a resolution.
                                • 13. Re: AI CS4 Keyboard shortcuts not working
                                  DesignerMemes.com Community Member

                                  I have CS4 on an imac and every one of the shortcuts here are not working. WTF Adobe and Wacom should have this fixed together. Both companies should be fixing this mess along with Mac. Industry standard-Right. They all are loosing respect here! We need these shortcuts to work!!!!!!!!!!!!!

                                  • 14. Re: AI CS4 Keyboard shortcuts not working
                                    kimberlybunting Community Member

                                    I and another designer at work just started having the same exact problem. I lose the set of shortcut keys most often used both in Illustrator and InDesign. Photoshop has been fine. We've been using CS4 for a long time and this problem just started appearing about a month ago. We tried a lot of different things. Keyboard changups/Entourage/Preferences/Scripts. Nothing has worked. The problem comes and goes sporadically. Also the only solution to gain back the shortcuts we have found is a system restart. This however is not realistic and only fixes the problem until it decides to come back.

                                     

                                    This problem is very hindering and wastes a lot of work time. I've never had this sort of problem with Adobe products beofre. It's very dissapointing and has lowered y expectations of the company. Hope to see a patch or solution out asap from Adone for this. I see a lot of people are having the same issue.

                                     

                                    Mac platform

                                    • 15. Re: AI CS4 Keyboard shortcuts not working
                                      hectoplasma Community Member

                                      This has been happening to me for a while. What I did to fix it (temporary) is to erase the preferences by clicking option-alt-shift while opening the program. Then restart your mac and then the shortcuts are back.

                                       

                                      The problem is that I have to do this everytime I want to use illustrator and Adobe support has not any answer yet of how to fix this situation.

                                      • 16. Re: AI CS4 Keyboard shortcuts not working
                                        hectoplasma Community Member

                                        By the way, I just discovered that turning off DropBox (if you use it) cause the problem with illustrator shortcuts. Turn it off and Ai may work.

                                        • 17. Re: AI CS4 Keyboard shortcuts not working
                                          Larry G. Schneider CommunityMVP

                                          What eactly does DropBox do for you? If it is a Share app as I think, then it falls in the category of something which would be blocked by the OS to prevent System calls from outside.

                                          • 18. Re: AI CS4 Keyboard shortcuts not working
                                            hectoplasma Community Member

                                            I use dropbox to share docs between office and home computer. is weird how when dropbox is on, illustrator loses their shorcuts and I have to delete the preferences and restart every time. I read that applicactions like VPN or Quicken do a similar effect in Ai, so checking OS activity process, turning off dropbox, Ai works fine then.

                                            • 19. Re: AI CS4 Keyboard shortcuts not working
                                              psycle03 Community Member

                                              I have been fighting this same problem at work for about a month now and it's really cutting into my production time.

                                               

                                              I have been noticing that I seem to lose my shortcuts shortly after I log on to check my e-mail on the Hotmail website but assumed it was just a coincidence.

                                               

                                              Today I lost them immediately after I logged on, so I thought I'd try closing the Hotmail site and voila!...the use of my shortcuts returned!!

                                               

                                              Go figure...

                                               

                                              Oh, and I'm using a Mac G5 tower. I always thought that Microsoft was evil...now I have proof.  :-)

                                              • 20. Re: AI CS4 Keyboard shortcuts not working
                                                hectoplasma Community Member

                                                humm! That proves that hotmail sucks information from our computers while we are connected...

                                                 

                                                As long as I know, Illustrator shortcuts fails when another application is transfering data in the background as VPNs or Drpboxes.

                                                One question.. when you closed hotmail, shortcuts returned after restarting Ai or inmedaitly after?

                                                 

                                                OK

                                                • 21. Re: AI CS4 Keyboard shortcuts not working
                                                  psycle03 Community Member

                                                  It was immediately after I closed the window in Firefox.

                                                   

                                                  Didn't restart anything, and Firefox was still running.

                                                   

                                                  Actually just tested it again and it did the exact same thing!

                                                  • 22. Re: AI CS4 Keyboard shortcuts not working
                                                    hectoplasma Community Member

                                                    That is very true! As soon as I close hotmail, inmediatly Ai shortcuts come back!

                                                    • 23. Re: AI CS4 Keyboard shortcuts not working
                                                      photografx777 Community Member

                                                      Hi colleagues out there!

                                                       

                                                      I finished setting up my new system

                                                       

                                                      Thinkpad T61

                                                      Windows 7 64bit (german)

                                                      Creative Suite CS 5.5 (english)

                                                      Wacom Inuos 4 (latest driver)
                                                      Firefox 5 RC
                                                      Office 2010

                                                       

                                                      And if have the same REALLY ANNOYING bug here ...

                                                       

                                                      Sometimes (and this is anUNDERstatement) ...
                                                      the Ctrl (Strg in german) Button stops working correctly in Illustrator !!!

                                                       

                                                      Working (not) correctly means:

                                                      Illustrator seems to "know" that I'm pressing ctrl because it switches the actual tool back and forth to the selection tool if i press/release ctrl ...
                                                      BUT NONE of the Ctrl-Shortcuts are working anymore ....  

                                                       

                                                      In every other Application (including Photoshop / Indesign) it works right/fine

                                                       

                                                      It seems to have no further dpendency which other Applications are open ... sometimes it JUST STOPS working ... doesnt matter if i
                                                      restart the system
                                                      Reset the Wacom Driver
                                                      closing Firefox ...

                                                      whatever ...

                                                       

                                                      then after a while it works again ... this bug is really cutting deep into my productivity !!!

                                                       

                                                      Are there any solutions out there ???

                                                       

                                                      Thanxx a lot in advance


                                                      AlexxJ