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The arrow is Windows functionality and it is just to scroll. To open the topic the user will have to press Enter as well.
thanks. that's what I thought.
I take it you're talking about HTML Help (CHM file).
What you/your users should also know about is the [F6] key. This shifts focus within the application.
So, when the focus in in the ToC you use the up/down arrows to move up/down (!) and the left/right arrows to open/close books. When the highlight is on the topic you want to see press [Enter]. If the topic is longer than one screenful use [F6] to move the focus into the topic and you can then scroll it with the up/down arrows. Finally [F6] takes you back to the ToC and you can go to another topic.
This sounds a lot more complex than it is; a few seconds playing with [F6], [Enter] and the arrow keys and you should get the hang of it.
thanks for the tip. my user community is way to primitive for something that exotic LOL.