I am running RoboHelp HTML 2002r2 Build 1150 on a Citrix
Presentation Server 4 box running under Windows 2003 SP1.
I have a project stored on a network drive (Netware 6) using
the 4.91 SP2 client.
My workstation is Windows 2000 SP4.
The first time I try and generate the CHM file the server
crashes just before the "copying files" part of the generate, and
everyone on the box is thrown off. After about 2 mins access is
restored although all sessions have been discarded.
The System event log gives Event 1003, this is a fairly
generic Stop error and none of the solutions I have found for this
event ID have helped. Other event logs show services restarting as
though Explorer has terminated and re-started.
Subsequent attempts to generate the CHM file work OK and are
usually OK for the rest of the day. I don't know what re-sets the
error trigger but the next day the first generate will usually
crash. I have tried rebooting the server and workstation during the
day and CHM generation has been fine...until the next day again.
There are no processes running overnight that should affect the
server, just a backup. I plan to switch the backup off for a couple
of days to se eif this affects it, but I can't do this until the
weekend as it is a live server.
A test server I have set up does not have the problem,
however it doesn't have the full range of apps and settings that
the live server has, it would take a week to set this up.
I have noticed that every compile leaves the temp folder
nn behind, whether the generate is successful or not.
The server is locked down so that certain users can only run
certain apps, however my user has read/write access to the Robohelp
install directory and the project directory on the Netware server.
I have re-installed the app from scratch (uninstall, manually
remove the few files left in the Robohelp folder, deleted
HKCU\Software\Blue Sky Software, then re-install and patch).
Some questions to those of you who made it this far :-)
Any known issues running Robohelp on a Citrix server?
Any known issues running the mpj file from a Netware mapped
Why are the temp folders left after a successful CHM file
Any ideas why the first generate crashes?
What would you do to troubleshoot?
Hi Offa and welcome to the forums. What I would say was
don't, repeat don't, run RH from a network drive. You are asking
for trouble if you do as ech RH project has an underlying Access
database which are known to have problems except when run on a
local drive. By all means backup to a network drive. The only time
you can have the source files on a network drive is where they are