4 Replies Latest reply on Sep 9, 2008 1:00 PM by (inferiority_complex)

    Lost Data - Can't Deactivate

      I have lost some data on my hard disk. As a consequence, there
      is apparently no local record of my CS3 activation - Photoshop
      asks to be activated when I run it.

      I presume there is still a record of the previous activation on
      Adobe's servers. How do I fully deactivate the Adobe programs I
      have, please?

      I have spoken to Adobe tech support, and they suggested activation
      over the phone. But I can't see how that will fully deactivate CS3,
      which is what I wanted.

      Thanks in advance.
        • 1. Re: Lost Data - Can't Deactivate
          Level 1
          I've just spoken to Adobe on the phone. They say they have
          no mechanism in place to deactivate a product when the user
          is unable to do so.

          I'm now in the process of installing a cloned copy of my
          OS that I made before I installed CS3 for the first time.
          I have been told CS3 should recognize that it's activated
          when I start it up as the system ID will be the same. I
          have my doubts about this, but I'll try it anyway.
          • 2. Re: Lost Data - Can't Deactivate
            Level 1
            I had a feeling it wouldn't work. It didn't. When I phoned
            Adobe again, I was told the advice they'd given me before
            was incorrect. Thanks a lot, Adobe. I just reinstalled my
            OS for no reason based on your faulty advice.

            And now I have to phone up and beg Adobe every time I want
            to use my second activation, because they can't delete an
            entry in their database that is wrong. Little by little I'm
            beginning to hate Adobe.
            • 3. Re: Lost Data - Can't Deactivate
              try67 MVP & Adobe Community Professional
              1. That advice was not necessarily wrong. Unless something had changed on your computer such as a hard drive or a motherboard, or if you had formatted it, the activation should still be recognized.

              2. You can still use one activation without problem. If you want to activate another machine, you need to call and explain the situation. There's no need for begging. It takes about 5 minutes and the call is usually free.
              • 4. Re: Lost Data - Can't Deactivate
                Level 1
                try67 wrote:
                > 1. That advice was not necessarily wrong. Unless something had
                > changed on your computer such as a hard drive or a motherboard,
                > or if you had formatted it, the activation should still be
                > recognized.

                It was a cloned copy of the OS on an the same machine with no
                hardware changes. Perhaps an Apple update I installed after
                cloning but before previously installing CS3 changed the
                system ID.

                > 2. You can still use one activation without problem. If you
                > want to activate another machine, you need to call and explain
                > the situation. There's no need for begging. It takes about 5
                > minutes and the call is usually free.

                Up to a limit of 5 occasions, apparently. But it's more a
                matter of principle. The Adobe activation database clearly
                doesn't do what a database of this kind should do. That is,
                keep a record of the working installed copies there are. It
                strikes me as a fundamental flaw that records that are no
                longer accurate cannot be removed.

                But then, it really doesn't surprise me. Large companies are
                often like that. They have rigid systems in place that don't
                allow the sensible thing to be done.